Review summary
Customers frequently highlight the store's fast shipping, wide product selection—including hard-to-find or unique items—and competitive pricing. Many also praise the responsive, polite, and professional customer service, as well as the smooth and user-friendly ordering process. Quick and effective resolution of issues is commonly appreciated, with most problems being handled to customers' satisfaction. Some customers report delivery delays and high shipping or import costs, often attributing these issues to partner couriers such as DHL and UPS rather than the store itself. There are also occasional mentions of slow or unhelpful responses from customer service, price inconsistencies, and rare complaints about stock information or website performance.
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Verified
Best shop to look for bike components and great customer support
This is my second time i buy in this shop. Mostly what i like about this shop:
- Customer support. I had an issue with my first order, they were very professional about that issue;
- Big selection of components. All the components i need are here and i am picky;
- Good pricing. The prices are pretty good comparing to bike24 or bike-disccount and also the delivery price is lower.
Thank you guys. You are great.
Verified
Good prices and good website with all product information provided. The weight of each product is very welcome feature.
I would like a bit faster reply to my questions.
Also the DHL economy express shipping option has the same delivery time as the "cheap" economy service. Please negotiate with DHL. Your competitors are offering the "real" DHL express option (next day delivery) for the same price.
Verified
Best service after a mistake
There was a serious problem with my order initially. The parts were wrong, even though the boxes were sealed. When I told them about my problem, they were quick to resolve it and sent me the correct parts. Within a few days I received the correct parts. For the return of the bad ones, they made it very simple. Despite the initial problem which was certainly not their fault, they resolved the problem very quickly. Thanks a lot
Verified
To online Cycling Store
I really appreciate that R2 posts real weights for nearly every item they sell.
This is more truthful than the manufacture specified weight.
In addition, prices are competitive, and inventory and selection are really good!
Even if Bike-Discount is a few dollars less, I will still purchase from R2 because I appreciate the extra effort to post weights and far more relevant product information. I can tell that the team are bike people just as much as a business!
Verified
Good service, but delays and limited technical support
Overall a good experience so far. The ordering process was smooth and communication was clear, and once everything was available, the order was shipped quickly.
There was a delay due to some items that were listed with a certain restock timeframe but actually took longer to arrive.
I would also appreciate a bit more technical support when selecting parts (for example, confirming compatibility of items like upper and lower bearings). I understand this is not always standard for online shops, but it could be a nice improvement.
Looking forward to receiving the items and hope everything will meet expectations
Verified
Excellent store, there’s room for improvement
Excellent store, huge catalog, many brands.
A few minor drawbacks
the price isn’t always the best on the market
You can no longer choose a free gift based on the order total
Shipping is never free, not even for large orders
Verified
Extremely satisfied with the fast delivery to the local pickup point! This is the fastest delivery I've experienced in the past 3 years—it arrived in just 5 days. The service was efficient and convenient!
Verified
Questo negozio è molto affidabile in quanto vende tutti i prodotti che hai in magazzino o da date precise di arrivo della merce la merce è sempre nuova con lo scatolo originale tutto di grandissima qualità
Verified
I don't think R2Bike is the best online retaileur in the world...But it's a damn fine one. Everything goes smoothly with them, any comunication is swift and clear. Only real bad thing about R2Bike is that it only works with DHL. And DHL is fine until it reaches my country, Portugal. From then on it's a circus of unreliability and absolute lack of respect...By far the worst logistics company I've ever encountered working in Portugal.
Verified
They care about the community and YOU!
I already voted in 2024 in prep to my Oslo-Loop the awesome service from r2-bike. IMHO I admit to trust them in regard to solid products and, when dropping a new order before 2PM the delivery will be on time next workday! Congrats r2-bike, you're really - until today - care about your customers.
Verified
R2Bike Great! DHL...Pathetic...
Every experience I've had with this German "outfit" has been good. Bar, of course, DHL...Colossaly high logistics prices, done always pathetically, and in an incompetent fashion by the WORST logistics company in the world, by a country mile!
Verified
Great Online Bike Shop with Service to Match
R2Bike is my go to supplier when I either can’t source the component locally here in Australia, or I want something that’s not your average run of the mill part that most online bike shops are selling. A part that makes my bike unique, and adds a visually appealing look
Shipping is always prompt, and any queries are always replied to in a timely manner. I find the shipping with DHL to be very helpful and convenient, especially when I pay the little bit extra for express.
Keep up the great work guys. Also, I believe it’s called the “Haribo - Rule” from what I can gather. The problem I find with this is that because I’m always fascinated with my new part delivery more than anything, those little bears get eaten by my family before I get a chance to.
Verified
Great prices!
Seem to often have a great selection of stock. Prices are very competitive even after I pay for shipping and duty to Canada. Great work guys!
Verified
Très bonne expérience
Le site est très complet et très clair.
Les différentes étapes jusqu’à la commande sont très intuitives.
La livraison s’est faite à mon domicile sans problème.
Le colis était bien emballé.
Livraison conforme à la commande
Verified
Great store with competitive prices and very fast shipping. My only suggestion for improvement would be to consider offering discounted or free shipping within the EU once a certain order value is reached.
Verified
Excellent service. I ordered cycling shoes, but they were too small, so I returned them. The process was smooth – once they received the package, the refund was issued immediately. I was kept informed throughout the entire process. Polite and professional communication. Highly recommend
Verified
I really like this store. They have a huge selection of parts available. Only delivery via DPD could be faster. The parcel in Feucht waits 2-3 days for its onward journey.
Verified
Unclear charges
Transparency of charges need to be better, whether the courier charges a handling fee collecting UK customs and excise/VAT etc. Also which courier charges more than the other. Nothing was clear until I had an invoice
Verified
Many good experiences
Till today I have bought many different things and on also many different occasions, every time the delivery was fast, items well described not problems whatsoever. In two cases I have issues with the products i bought, not because of them but due to technical issues with the product itself, nonetheless I got a very fast answer and solution to those issues . I’ll keep buying from them.
Verified
Ich bin wirklich sehr zufrieden! Alles kommt extrem schnell an, die Lieferung ist zuverlässig und problemlos. Der Service ist ausgezeichnet und ich werde definitiv wieder bestellen. Klare Empfehlung!