Review summary
Customers consistently highlight the fast and reliable delivery times, often noting that their orders arrive quicker than expected. The broad and unique selection of cycling products, especially rare or hard-to-find parts, is a significant advantage for shoppers. Many appreciate the competitive and reasonable pricing, and the responsive, professional customer support is frequently commended for resolving issues efficiently. The website is generally described as clear and easy to navigate, with informative product details and effective filters. Accurate and detailed product descriptions, including actual weights, are especially valued by customers. Some customers express dissatisfaction with shipping fees and the lack of free shipping options, wishing for greater transparency or lower costs. There are mixed experiences regarding shipping providers, with several customers criticizing delays or extra charges from DHL or UPS. Although prices are often considered reasonable, a few customers feel that overall shipping or total costs could be improved.
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How Trusted Shops prevents fake reviewsReviewsr2-bike.com
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Verified
Great selection, good prices and a nice personal touch
I’ve had a great experience with R2-Bike. They always seem to have a huge selection of components in stock, often at very competitive prices, and my orders have been handled without any issues. I also really like the little touch of getting Haribo in the box — completely unnecessary, but it somehow makes every delivery a bit more enjoyable. Definitely one of my go-to bike shops.
Verified
recommendation for R2Bike shopping with less stress :)
Very good shopping experience compared to other major bike shops,
I think I will ask for a quote for parts again, first from R2Bike.
They offer the possibility of adding items to an existing order,
without additional shipping costs. They respond to inquiries quickly and simply,
unlike the formal-template responses of some other bike shops.
I received my order quickly and reliably via DHL (it is important that the order is well packaged, so that it is not damaged).
That is my experience, I hope that you will remain this way and reliable.
In the future, if you are able, compete with larger bike shops by correcting prices a little or offering bigger discounts and stocking goods.
Thank you and best regards, until the next purchase
Verified
I can say that this is the best bike shop, a true example for others to follow. First of all, they offer top-quality cycling products, process orders immediately, and provide fast delivery; above all, they offer exceptional customer support. They are truly dedicated to their customers' needs. Keep up the great work!
Verified
Best shop to look for bike components and great customer support
This is my second time i buy in this shop. Mostly what i like about this shop:
- Customer support. I had an issue with my first order, they were very professional about that issue;
- Big selection of components. All the components i need are here and i am picky;
- Good pricing. The prices are pretty good comparing to bike24 or bike-disccount and also the delivery price is lower.
Thank you guys. You are great.
Verified
High Availability of parts that are generally difficult to be found.
I found that it often stocks parts that cannot be found elsewhere.
I would suggest free shipment option to be added and/or a cheap shipment fee for very small packages.
I just needed some spokes and a hub cap and I received a huge DHL packet that I anyway had to pay.
Verified
Good prices and good website with all product information provided. The weight of each product is very welcome feature.
I would like a bit faster reply to my questions.
Also the DHL economy express shipping option has the same delivery time as the "cheap" economy service. Please negotiate with DHL. Your competitors are offering the "real" DHL express option (next day delivery) for the same price.
Verified
Erstattung
Ich habe ein Produkt bestellt und im Voraus bezahlt, aber da die Lieferzeit mehrere Wochen betragen hätte, entschied ich mich stattdessen, die Bestellung zu stornieren.
Die Rückerstattung erfolgte innerhalb von zwei Tagen.
Vielen Dank!
Verified
Great customer service
I had an issue with the shipping company regarding the sending of them to me but R2Bike helped get it resolved. Pricing is good which is why I like to use them, even from Australia.
Verified
Best online shop I ever use
What can I say about best prices and quality, easy web navigation , check-out and many payment methods. The most important for me is how fast it get to me in the USA .
Verified
Best service after a mistake
There was a serious problem with my order initially. The parts were wrong, even though the boxes were sealed. When I told them about my problem, they were quick to resolve it and sent me the correct parts. Within a few days I received the correct parts. For the return of the bad ones, they made it very simple. Despite the initial problem which was certainly not their fault, they resolved the problem very quickly. Thanks a lot
Verified
To online Cycling Store
I really appreciate that R2 posts real weights for nearly every item they sell.
This is more truthful than the manufacture specified weight.
In addition, prices are competitive, and inventory and selection are really good!
Even if Bike-Discount is a few dollars less, I will still purchase from R2 because I appreciate the extra effort to post weights and far more relevant product information. I can tell that the team are bike people just as much as a business!
Verified
Schönen guten Tag! Ich bin sehr zufrieden mit dem Kauf. Ich habe nur ein Helicoil-Ersatzteil gekauft und dazu gab es sogar noch Gummibärchen als Geschenk. Vielen Dank! Ich bin zufrieden und empfehle den Shop jedem weiter.
Verified
Never disappoints, delivery is always on time ! Products are always exclusive and many to choose from. Customer service is beyond expectations, since I've made my first order I've been always coming back.
Verified
Good service, but delays and limited technical support
Overall a good experience so far. The ordering process was smooth and communication was clear, and once everything was available, the order was shipped quickly.
There was a delay due to some items that were listed with a certain restock timeframe but actually took longer to arrive.
I would also appreciate a bit more technical support when selecting parts (for example, confirming compatibility of items like upper and lower bearings). I understand this is not always standard for online shops, but it could be a nice improvement.
Looking forward to receiving the items and hope everything will meet expectations
Verified
Fast delivery, competitive price.
Option for adding products to the same order would be nice to avoid double shipment cost when customer forgets to add some products :-).
Verified
Vorbildlicher Fahrradteile Shop
Sehr gute Website mit guten Filtern und Produktbeschreibungen.
So passt der georderte Ergo Gravel Lenker dann auch perfekt.
Bestellabwicklung ebenfalls vorbildlich.
Weiter so!
Verified
Mudguard fast shipping
Needed the part with fast shipping, r2bike done it's best and I got the mudguard for new fork right before the race. Thank you.
Verified
Great service
Everything was good, shipping was fast, but once the local post service took over it got dragged out. Shipping was kind of expensive.
Verified
Dealing with customers and providing great service is hard. This company does it as well as can be done. They respond perfectly and at any time. My go to bike store.
Verified
Always great service and a wide range of products. Have been purchasing from them for many years
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- +4935181197590
- r2-bike.com
- kontakt@r2-bike.com
- Dresden, DEU
About
More than 40.000 products around the bicycle. High-quality components of the leading brands, but also hand-selected novelties and innovations of new up-and-coming brands, can be found in our shop. We ...
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