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r2-bike.com
Reviews:

1,310 reviews in the last 12 months6,048 total reviews  

4.87
Excellent

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Certified since: Oct 8, 2019
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r2-bike.com fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Feb 26, 2023
 Verified review
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.

Top negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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4 days ago
 Verified review
Great products and pricing. Customer Service was very helpful. The only negative was that I couldn't get Amazon Pay to work so I had to pay a fee for PayPal instead. Also, the addressing to USA was a little confusing so I wasn't sure if my package would show up. It sat in the DHL Los Angeles warehouse for 10 days and then my mail carrier knocked on my door with the package right after I emailed Customer Service to check if my address was correct.
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5 days ago
 Verified review
La co ubicación es excelente, todos son muy amables y siempre buscan la mejor manera de satisfacer al comprador, aún en las situaciones más insólitas. Compro desde Chile y todo llega muy bien empacando y protegido. Y por supuesto, la mejor variedad de productos (incluso algunos que solo ahí he encontrado), aún precio muchas veces inmejorable. Muchas gracias!
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12 hours ago
 Verified review

What's Not to Love

I was thoroughly impressed with the overall experience buying bike parts from R2-Bike. Their prices were unbeatable. They shipped my items quickly and everything arrived in good shape. The customs paperwork was spot on. I would happily place another order should the opportunity arise.
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EM
Egor M.
Limassol
3 days ago
 Verified review

Impeccable experience

Never had any issues. Unlike other online shops, has a DHL Express delivery option - very convenient when a spare part is needed urgently and you don’t live in Germany. Otherwise, delivery to my country takes at least two weeks.
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KP
Klaus P.
Klarup
10 days ago
 Verified review
I was looking for a gear drop for my cannondale evo six hi-mod. Unfortunately it was not available or in stock. The spider lock ring however was available and was delivered within a week.
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6 days ago
 Verified review

amazing delivery speed to estonia. And finally - the courier company asked where I would like to receive the shipment - to the order address or by parcel machine.

amazing delivery speed to estonia. And finally - the courier company asked where I would like to receive the shipment - to the order address or by parcel machine. This is next level ;)
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Feb 4, 2024
 Verified review
good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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Feb 10, 2024
 Verified review
R2-bike is my favorite website for product quality and customer service. Being also very careful about the weight of the components, I find everything I need here.
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6 days ago
 Verified review
Very fast shipping. Maybe they could improve their warehouse information, but even with that, the answer very quickly and the shipments are done very fast.
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Feb 2, 2024
 Verified review
I like their responsiveness to questions. Their website is easy to use, they have competitive pricing and keep in stock a wide variety of products.
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11 days ago
 Verified review
Transaction completed without drama and/or delay. High quality bicycle accessory item shipped to Portugal, also without any problems
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5 days ago
 Verified review

Nice products!!

Beautiful products, many references and always a fast service! I recommend this site to all lovers of beautiful equipment!!
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Jan 28, 2024
 Verified review
More variety of products. shipping is good but can become faster (even with extra charge). Overall excellent
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6 days ago
 Verified review
Products were in stock and as described. As alway, rapid shipping. Great packing. Excellent communication.
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Feb 9, 2024
 Verified review

Easy and perfect

Simple straight forward, shipped immediately and product as displayed. Price was also very competitive,
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13 days ago
 Verified review
Goods arrived exactly as ordered. Delivery seemed very slow to leave destination country.i.e Germany
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4 days ago
 Verified review
Not a lot the service was excellent and the quality of goods matched what I was looking for.
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MP
miklos p.
gardony, HU
Feb 8, 2024
 Verified review

All you need is... :)

Competitive prices, delicate portfolio, sensible communication, fast shipping, real stock.
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Feb 1, 2024
 Verified review

IL MIGLIORE

Ottima azienda, vasta scelta di prodotti, spedizione veloce e personale competente. TOP!
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MP
miklos p.
gardony, HU
4 days ago
 Verified review

Customer focus

I like the fast, patient and expert customer service. Besides the wide assortment.
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