r2-bike.com

Reviews:

Thank you for your feedback. Your shipment is within the delivery times given by DHL. Please check your tracking information regularly. Please note that your parcel will be shipped by air to the country of destination. Waiting for the next flight is the biggest period within the entire shipping process. Reason: limited capacity of airfreight. :/ We offer an DHL Express option if you need your parcel as fast as possible. If you have any quesitons let us know -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. If you need items very urgently we recommend to order only parts which are shown as "available from stock" in the shop. However - all parts from your order are now availabe from stock again. We will ship your order asap. Best regards r2-bike

Thank you for your feedback. According to our email to you we can verify that it's a never used item from the manufacturer. However we agree that in this case the quality didn't match our all expectations. Thank you for the acceptance of our refund. And sorry for the circumstances. Best regards r2-bike

Thank you for your feedback. Unfortunately one item in your order had a longer delivery time as expected. As discussed with you we cancelled the item and shipped your order. We apologise for the delay. Best regards r2-bike

Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible. Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-) You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. We're sorry that we did not meet your expectations. Please note that we state in our shipping policy that we only send orders when all items are in stock. Part deliveries are on request. As I can see in the tracking your Express delivery is in time and within the given time frame of DHL Express. We kindly ask you to take care during the shipping process. All items have to be in stock for an immediate shipping of your order. Our DHL Express service did not deliver on Saturday or Sunday. More information here: https://r2-bike.com/Shipping If you have any questions let us know -> support@r2-bike.com Thank you for your understanding and best regards r2-bike

Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email. We ask for your understanding and apologise for the inconvenience. Best regards r2-bike

Thank you for your feedback. If you need your order as fast as possible please focus on items which are available from stock. One of the items in your order was shown with a delivery time. We've cancelled the item at your request. Order has been shipped after 2 days from order date. Yes it's correct we are able to do this faster. Hopefully next time again within 24 hours. :) Best regards r2-bike

I am sorry. It's my bad. I've found the mistake in your order and it's changed. Sorry again for the inconvenience and the waiting time. Best regards Micha from r2-bike

Thank you for your feedback. Your order has left our warehouse within one day. The rest is in the hands of DHL. Currently your parcel is within the possible timeframe given by DHL. The delivery is announced for tomorrow. Please check your tracking information regularly. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. We are sorry that our supplier has postponed the delivery date. We inform you regularly by e-mail about the current delivery date. If you want to change or cancel your order you can do this at every time. We are sorry for the circumstances. Best regards r2-bike

Thank you for your feedback. Unfortunately DHL did a mistake during the shipping process. We already did a refund for this order. Best regards r2-bike

Thank you for your feedback. I've checked your previous order for delays. According to DHL the delivery time is within their stated time frame. If you need your delivery faster we offer you for most items/orders an DHL Express option. If you have any questions please send us an e-mail to support@r2-bike.com. Best regards r2-bike

Thank you for your feedback. We're sorry that your parcel got damaged during the delivery process. Your replacement delivery is already prepared. Please follow our instructions we've already sent you by email and you will receive your replacement item as fast as possible. Best regards r2-bike