r2-bike.com

Reviews:

Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;) Your parcel was sent directly after the holidays. We replied to your e-mail this morning. Thank you for your understanding and best regards r2-bike

Thank you for your feedback. We can send items immediately which are specified as "available from stock". All other status indicate a delivery time from the supplier/manufacturer. You can get more information when you click on the grey info button next the the delivery status. Your ordered items were shown with a short delivery time. Unfortunately the delivery time was a bit longer than indicated. Items were available again one day after your cancellation. Sorry for the delay and circumstances. Best regards r2bike

Thank you for your feedback. Shipping times and prices are quite complicate. There are a lot of aspects to be considered. I try to explain a bit. We state on our website a delivery time of 1-4 weeks for international orders. For our shipments we use DHL Premium. It's the fastest DHL option after DHL Express. The shipping time can vary because of limited capacities of air flights. That means the delivery time from door to door is 2 weeks and the next time it will be 4 weeks. A variation is possible. If your order from CRC or Wiggle was delivered between 4-5 days, it's an express delivery. These companies subsidise your shipping costs. This is great for the customer, but in terms of economic issues rather bad. If you check the CRC, Wiggle website they only ship in the UK anymore. The first named reason is: "rising international air freight costs". https://crc.egain.cloud/kb/CRC_EN/content/Prod-19425/Why-cant-I-place-an-order-outside-the-UK I try to say to that we all cook with water only. If you get your order super fast without paying for it, it means you maybe pay more elsewhere (mainly products) or the company subsidise your shipment. In case of Wiggle/CRC it seems this wasn't a good idea. If you need your order faster, we offer an DHL Express service for you. Unfortunately only with upcharge. Any questions? Don't hesitate and send us an e-mail to support@r2-bike.com. Thank you for reading. Best regards r2-bike

Thank you for your feedback. Please check your tracking regularly. DHL didn't meet you at home. The parcel is now ready for pick up at a DHL service point. Thank you r2-bike

Thank you for your feedback. Your order has been delivered within 5 days according to the trakcing. On our website we state a shipping time of 2 - 6 business days. The delivery time by DHL was in time. Please check your tracking regularly to check the status of your order. If you have any problems please send an email to support@r2-bike.com. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike

Thank you for your feedback. We inform you about the delivery status regularly by email. I just sent you the status by email again. If you would like to change your order please reply directly to the status email. Thank you and best regards r2bike

Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent. Sorry for the delay. Best regards r2-bike

Thank you for your feedback. The ordered item was shown with a short delivery time from our supplier. Unfortunately our supplier has postponed the delivery date. The item is available again and your order has been already shipped. We apologize for the delay. Best regards r2bike

Thank you for your feedback. I will contact you by e-mail. We don't have your described problem with other customers. Maybe we find a solution for your problem. Best regards r2-bike

Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon. Best regards r2-bike

Thank you for your feedback. According to our email to you we can verify that it's a never used item from the manufacturer. However we agree that in this case the quality didn't match our all expectations. Thank you for the acceptance of our refund. And sorry for the circumstances. Best regards r2-bike

Thank you for your feedback. We will take care about this problem. You already sent us an email. Thank you and sorry for the circumstances. Best regards r2bike

Thank you for your feedback. Please take care about the delivery dates we give to you during the shopping process. Only items which are shown as "available from stock" are ready to ship immediately. If you have options within an item to choose please take care that the several options can have different delivery dates. One of your ordered items was already sold out weeks before your order. We expect the delivery in the next days and will inform you about the shipping status. Thank you for your understanding. Best regards r2bike

Thank you for your feedback. Your ordered item was available from our supplier. This status was shown on our website. Due to the easter holidays there was a small delay. We apologise for the circumstances. Your order is already on it's way to you. Best regards r2bike

Thank you for your feedback. Unfortunately one item in your order had a longer delivery time as expected. As discussed with you we cancelled the item and shipped your order. We apologise for the delay. Best regards r2-bike

Thank you for your feedback. Please check your details carefully during the checkout process. The item was in stock at the time of your order, but not in the quantity you ordered. If you order a larger quantity than we have in stock, the shop will inform you several times during the order process that not all items are in stock and give you a delivery time for the total quantity. Thank you for your understanding r2-bike

Thank you for your feedback. Please check the given tracking information to your order regularly after shipping from our warehouse. The shipment was in time at the destination. According to the tracking nobody was at home. If you have any further problems with our shipping partner DHL please contact us for further details - support@r2-bike.com. Thank you r2-bike

Thank you for your feedback. We have informed you by e-mail about the shipping problem caused by DHL. As it turned out, that your parcel is probably lost, we resend the order with DHL Express. Thank you for your understanding. r2-bike