r2-bike.comReviews:
1,647 reviews in the last 12 months6,620 total reviews
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Sep 7, 2023
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Aug 18, 2023
Verified review
Terrible customer support and platform
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Answer by r2-bike.com
Aug 18, 2023
Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible.
Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-)
You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany.
Thank you for your understanding.
Best regards
r2-bike
Jul 21, 2023
Verified review
Shorter delivery time abroad
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Answer by r2-bike.com
Jul 24, 2023
Thank you for your feedback. I've checked your previous order for delays. According to DHL the delivery time is within their stated time frame. If you need your delivery faster we offer you for most items/orders an DHL Express option.
If you have any questions please send us an e-mail to support@r2-bike.com.
Best regards
r2-bike
Jun 20, 2023
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Answer by r2-bike.com
Jun 20, 2023
Thank you for your feedback. We're sorry that your parcel got damaged during the delivery process. Your replacement delivery is already prepared. Please follow our instructions we've already sent you by email and you will receive your replacement item as fast as possible.
Best regards
r2-bike
May 21, 2023
Verified review
DE-1619525
I ordered a package on the website - DE-1619525
that was listed as being shipped by 5/16/23 - it was not shipped.
I spoke with customer service who promised that the package would be shipped by 5/19/23 - it was not shipped!
Customer service no longer answers 3 days since the last water!
I don't know if there is anyone who actually makes this review - but your service is bad!
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Answer by r2-bike.com
May 22, 2023
Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email.
We ask for your understanding and apologise for the inconvenience.
Best regards
r2-bike
May 15, 2023
Verified review
Después de hacer un pedido he visto que los precios no coincidían entonces he visto que no me ha contestado nadie
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Answer by r2-bike.com
May 22, 2023
I am sorry. It's my bad. I've found the mistake in your order and it's changed. Sorry again for the inconvenience and the waiting time.
Best regards
Micha from r2-bike