r2-bike.comReviews:
1,558 reviews in the last 12 months6,497 total reviews
Excellent
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Apr 5, 2024
Verified review
No problems as ususal
I`ve been ordering here occasionnally for a couple of years now. quick and easy ordering, well packed and sofar not a single incident. And I like the small bag of winegums.
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Mar 30, 2024
Verified review
Everything went fine although the delivery was postponed to the week after by DHL
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RP
Roland P.
ENTREVAUX
8 days ago
Verified review
INSPIRING
Broad choice ; good product information ; successful shipping.
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11 days ago
Verified review
Nice Work!
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7 days ago
Verified review
All good.
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3 days ago
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3 days ago
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MV
Marc V.
Bekkerzeel
8 days ago
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10 days ago
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10 days ago
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10 days ago
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Apr 14, 2024
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Apr 11, 2024
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Apr 11, 2024
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Apr 3, 2024
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Mar 31, 2024
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Apr 2, 2024
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UNA STELLA
Mi spiace aver dato una stella, ma ho pagato la consegna con DHL ed è arrivata con SDA poste italiane appena è entrato in Italia il pacco. Ho chiesto gentilmente uno sconto via mail per l'accaduto dato che il servizio da me pagato era superiore a quello ricevuto, mi è stato scritto come risposta via mail :" COSÌ NON ANDIAMO BENE, D'ORA IN POI ACQUISTI DA ALTRE PARTI NON PIÙ DA NOI!". Se questo è il modo di trattare i clienti ........ ho tenuto la risposta via mail da poter tutelarmi .
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Answer by r2-bike.com
Apr 3, 2024
We clearly communicate on our website it's possible that DHL handover the parcel to a partner outside of Germany.
Best regards
r2bike
23 hours ago
Verified review
Un article sur les 7 n'est plus de stock.. alors qu'il était de stock à la commande.. donc rien n'est expédié 😔.. et pourtant commande payée.. j'attends..
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Apr 4, 2024
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Ho ordinato due articoli di cui uno non è disponibile,non mi sono stati comunicati tempi certi di consegna e oltretutto devo pagare la spedizione
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Answer by r2-bike.com
Apr 4, 2024
Thank you for your feedback. We inform you about the delivery status regularly by email. I just sent you the status by email again.
If you would like to change your order please reply directly to the status email.
Thank you and best regards
r2bike
4 days ago
Verified review
Lors de la commande le matériel est dispo et une fois le paiement effectué, plus de dispo et pas de date de livraison !!
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Answer by r2-bike.com
2 days ago
Thank you for your feedback. The ordered item was shown with a short delivery time from our supplier. Unfortunately our supplier has postponed the delivery date. The item is available again and your order has been already shipped. We apologize for the delay.
Best regards
r2bike