r2-bike.comReviews:
1,629 reviews in the last 12 months6,600 total reviews
Excellent
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
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I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Apr 21, 2024
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Answer by r2-bike.com
Apr 23, 2024
Thank you for your feedback. Your order has been sent in time and was delivered sucessfully. If you have any problems with your order please send an e-mail to support@r2-bike.com. We will help you.
Best reards
r2bike
Apr 15, 2024
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Apr 5, 2024
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No problems as ususal
I`ve been ordering here occasionnally for a couple of years now. quick and easy ordering, well packed and sofar not a single incident. And I like the small bag of winegums.
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Mar 16, 2024
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Premium. No express shipping
Great variety and availability on highly premium items. Relatively expensive. Do not offer express (overnight) shipping.
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Mar 30, 2024
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Everything went fine although the delivery was postponed to the week after by DHL
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Mar 14, 2024
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Perfect
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Apr 3, 2024
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Mar 31, 2024
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Mar 24, 2024
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WB
wim b.
apeldoorn
Mar 15, 2024
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Apr 2, 2024
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UNA STELLA
Mi spiace aver dato una stella, ma ho pagato la consegna con DHL ed è arrivata con SDA poste italiane appena è entrato in Italia il pacco. Ho chiesto gentilmente uno sconto via mail per l'accaduto dato che il servizio da me pagato era superiore a quello ricevuto, mi è stato scritto come risposta via mail :" COSÌ NON ANDIAMO BENE, D'ORA IN POI ACQUISTI DA ALTRE PARTI NON PIÙ DA NOI!". Se questo è il modo di trattare i clienti ........ ho tenuto la risposta via mail da poter tutelarmi .
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Answer by r2-bike.com
Apr 3, 2024
We clearly communicate on our website it's possible that DHL handover the parcel to a partner outside of Germany.
Best regards
r2bike
Mar 20, 2024
Verified review
On Monday they came when I wasn’t here, I was told they would return the next day, they didn’t, nor the next day, Wednesday. So, I still haven’t got my product!
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Answer by r2-bike.com
Mar 21, 2024
Thank you for your feedback. Please check your tracking regularly. DHL didn't meet you at home. The parcel is now ready for pick up at a DHL service point.
Thank you
r2-bike
Mar 13, 2024
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I have ordered suppliers on 03/22 but still waiting for them to be delivered. I have requested an info about my order but still waiting for a response.
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Answer by r2-bike.com
Mar 13, 2024
Thank you for your feedback. Your order has been delivered within 5 days according to the trakcing. On our website we state a shipping time of 2 - 6 business days. The delivery time by DHL was in time.
Please check your tracking regularly to check the status of your order. If you have any problems please send an email to support@r2-bike.com.
Thank you for your understanding.
Best regards
r2-bike
Apr 4, 2024
Verified review
Ho ordinato due articoli di cui uno non è disponibile,non mi sono stati comunicati tempi certi di consegna e oltretutto devo pagare la spedizione
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Answer by r2-bike.com
Apr 4, 2024
Thank you for your feedback. We inform you about the delivery status regularly by email. I just sent you the status by email again.
If you would like to change your order please reply directly to the status email.
Thank you and best regards
r2bike
Apr 6, 2024
Verified review
If items are not available, please marked it with NOT AVAILABLE to avoid confusion from customer
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Answer by r2-bike.com
Apr 8, 2024
Thank you for your feedback. Your ordered item was available from our supplier. This status was shown on our website.
Due to the easter holidays there was a small delay. We apologise for the circumstances. Your order is already on it's way to you.
Best regards
r2bike
Apr 3, 2024
Verified review
my order, placed on march 24th, still not shipped. wrote an e mail on support, no answer
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. Please take care about the delivery dates we give to you during the shopping process. Only items which are shown as "available from stock" are ready to ship immediately. If you have options within an item to choose please take care that the several options can have different delivery dates. One of your ordered items was already sold out weeks before your order. We expect the delivery in the next days and will inform you about the shipping status.
Thank you for your understanding.
Best regards
r2bike
Apr 1, 2024
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Non è ancora arrivato nulla.
Non è ancora arrivato nulla.
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. Unfortunately there was a delay due to the easter holidays here in Germany. We apologize for the delay. Your order is already on it's way to you.
Best regards
r2bike
Mar 27, 2024
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To slow this time.
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Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. We unfortunately had delays from our supplier. We apologise for the circumstances.
Best regards
r2bike
KP
Klaus P.
Klarup
Feb 16, 2024
Verified review
I was looking for a gear drop for my cannondale evo six hi-mod. Unfortunately it was not available or in stock. The spider lock ring however was available and was delivered within a week.
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