r2-bike.comReviews:
1,640 reviews in the last 12 months6,611 total reviews
Excellent
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Feb 22, 2024
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DHL Shipment lasts to long. 6-10 working days.... It`s a pain
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Feb 13, 2024
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Delivery was delayed due to zero stock ?
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Feb 18, 2024
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prompt action
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Feb 13, 2024
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Al
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Mar 6, 2024
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Mar 6, 2024
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Mar 4, 2024
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Feb 25, 2024
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Feb 22, 2024
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Feb 13, 2024
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Mar 8, 2024
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Delivery dates
Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso.
Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. One of the ordered items had a longer delivery date as expected. We apologise for the waiting time. Your order is now ready and we will ship it immediately.
Sorry again for the circumstances.
Best regards
r2-bike
Feb 15, 2024
Verified review
I have a pending order because there’s no stock from one item. On a second purchase asked in the comments to join the other items in stock.
Store failed doing that
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Mar 8, 2024
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It's been 11 days since I paid the order and it still has not shipped. 1-3 days for item availability looks does not match reality
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Answer by r2-bike.com
Mar 11, 2024
Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent.
Sorry for the delay.
Best regards
r2-bike
Feb 15, 2024
Verified review
Precio y servicio de R2-bike perfecto, pero empresa de mensajería desastroso.
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Answer by r2-bike.com
Feb 15, 2024
Thank you for your feedback. Please check the given tracking information to your order regularly after shipping from our warehouse. The shipment was in time at the destination. According to the tracking nobody was at home.
If you have any further problems with our shipping partner DHL please contact us for further details - support@r2-bike.com.
Thank you
r2-bike
Mar 6, 2024
Verified review
The wrench came broken
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. We're sorry that the product didn't work. One of my colleagues is already in contact with you to solve the problem.
Best regards
r2-bike
Feb 15, 2024
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JS
Jussi S.
Tampere
Jan 11, 2024
Verified review
Package damaged, items intact
Fast and clear communication, fast order processing and delivery.
However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
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Feb 4, 2024
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good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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Jan 21, 2024
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Great product selection and a fair price. However, delivery follow up should be initiated by R2-Bike with DHL and not waiting from client to chase it.
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RP
Rui P.
Portugal
Feb 5, 2024
Verified review
The paccage came destroyed, it´s not your fault but... All god inside fortunately
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