r2-bike.com

Reviews:

Thank you for your feedback. Please note that we give an estimated delivery time from the manufacturer/distributor. That means the item is available in 1-3 days from them. If we have the item physically in stock, we declare it as "available from stock". Unfortunately the manufacturer postpone the delivery date. We apologise for the delay and circumstances. Best regards r2-bike

Thank you for your feedback. We carefully checked your pictures. You've got the correct product. If it don't fit your frame you can send it return. All informations for a return are available here: www.re-bike.com/return Best regards r2-bike

Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process. "Choosen quantity not on stock | availability: 1 week" If you have any other quesiton let us know by e-mail -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. Shipping times and prices are quite complicate. There are a lot of aspects to be considered. I try to explain a bit. We state on our website a delivery time of 1-4 weeks for international orders. For our shipments we use DHL Premium. It's the fastest DHL option after DHL Express. The shipping time can vary because of limited capacities of air flights. That means the delivery time from door to door is 2 weeks and the next time it will be 4 weeks. A variation is possible. If your order from CRC or Wiggle was delivered between 4-5 days, it's an express delivery. These companies subsidise your shipping costs. This is great for the customer, but in terms of economic issues rather bad. If you check the CRC, Wiggle website they only ship in the UK anymore. The first named reason is: "rising international air freight costs". https://crc.egain.cloud/kb/CRC_EN/content/Prod-19425/Why-cant-I-place-an-order-outside-the-UK I try to say to that we all cook with water only. If you get your order super fast without paying for it, it means you maybe pay more elsewhere (mainly products) or the company subsidise your shipment. In case of Wiggle/CRC it seems this wasn't a good idea. If you need your order faster, we offer an DHL Express service for you. Unfortunately only with upcharge. Any questions? Don't hesitate and send us an e-mail to support@r2-bike.com. Thank you for reading. Best regards r2-bike

Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike

Thank you for your feedback. I will contact you by e-mail. We don't have your described problem with other customers. Maybe we find a solution for your problem. Best regards r2-bike

Thank you for your feedback. Please check your details carefully during the checkout process. The item was in stock at the time of your order, but not in the quantity you ordered. If you order a larger quantity than we have in stock, the shop will inform you several times during the order process that not all items are in stock and give you a delivery time for the total quantity. Thank you for your understanding r2-bike