r2-bike.com

Reviews:

Thank you for your feedback. If you make a mistake in your order, we will of course solve the problem. But you have to accept our process in that case. If you cancel the order on Friday afternoon we maybe not able to cancel the shipment in time. Why? Because we are an online shop who always send the order as fast as possible. Your expectations and your behaviour are inappropriate. Be nice and the people will be nice to you too. ;-) You will of course get your refund as soon as we are able to track the parcel on it's way return to Germany. Thank you for your understanding. Best regards r2-bike

Thank you for your feedback. Your shipment is within the delivery times given by DHL. Please check your tracking information regularly. Please note that your parcel will be shipped by air to the country of destination. Waiting for the next flight is the biggest period within the entire shipping process. Reason: limited capacity of airfreight. :/ We offer an DHL Express option if you need your parcel as fast as possible. If you have any quesitons let us know -> support@r2-bike.com Best regards r2-bike

Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email. We ask for your understanding and apologise for the inconvenience. Best regards r2-bike

Thank you for your feedback. Maybe this is a misunderstood. We don't have a massive problem with bank transfer. According to your transaction confirmation you made a transfer on 27th. We got the money on 28th and sent your order at the same day. If there are any questions let us know by email to support@r2-bike.com. Best regards r2-bike

Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;) Your parcel was sent directly after the holidays. We replied to your e-mail this morning. Thank you for your understanding and best regards r2-bike

Thank you for your feedback. If you need items very urgently we recommend to order only parts which are shown as "available from stock" in the shop. However - all parts from your order are now availabe from stock again. We will ship your order asap. Best regards r2-bike

I am sorry. It's my bad. I've found the mistake in your order and it's changed. Sorry again for the inconvenience and the waiting time. Best regards Micha from r2-bike

Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon. Best regards r2-bike

Thank you for your feedback. According to our email to you we can verify that it's a never used item from the manufacturer. However we agree that in this case the quality didn't match our all expectations. Thank you for the acceptance of our refund. And sorry for the circumstances. Best regards r2-bike

Thank you for your feedback. Unfortunately one item in your order had a longer delivery time as expected. As discussed with you we cancelled the item and shipped your order. We apologise for the delay. Best regards r2-bike

Thank you for your feedback. We have informed you by e-mail about the shipping problem caused by DHL. As it turned out, that your parcel is probably lost, we resend the order with DHL Express. Thank you for your understanding. r2-bike

Thank you for your feedback. It's easy to review your order once you've received your parcel. Best regards r2-bike

Thank you for your feedback. I've checked your previous order for delays. According to DHL the delivery time is within their stated time frame. If you need your delivery faster we offer you for most items/orders an DHL Express option. If you have any questions please send us an e-mail to support@r2-bike.com. Best regards r2-bike