r2-bike.comReviews:
1,712 reviews in the last 12 months6,707 total reviews
Excellent
TrustmarkValid
Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
Read more
Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
Read more
Reviews for r2-bike.com
Mar 27, 2024
Verified review
To slow this time.
Report review
Answer by r2-bike.com
Apr 3, 2024
Thank you for your feedback. We unfortunately had delays from our supplier. We apologise for the circumstances.
Best regards
r2bike
Mar 24, 2024
Verified review
Report review
Mar 20, 2024
Verified review
On Monday they came when I wasn’t here, I was told they would return the next day, they didn’t, nor the next day, Wednesday. So, I still haven’t got my product!
Report review
Answer by r2-bike.com
Mar 21, 2024
Thank you for your feedback. Please check your tracking regularly. DHL didn't meet you at home. The parcel is now ready for pick up at a DHL service point.
Thank you
r2-bike
Mar 16, 2024
Verified review
Premium. No express shipping
Great variety and availability on highly premium items. Relatively expensive. Do not offer express (overnight) shipping.
Report review
WB
wim b.
apeldoorn
Mar 15, 2024
Verified review
Report review
Mar 14, 2024
Verified review
Perfect
Report review
Mar 13, 2024
Verified review
I have ordered suppliers on 03/22 but still waiting for them to be delivered. I have requested an info about my order but still waiting for a response.
Report review
Answer by r2-bike.com
Mar 13, 2024
Thank you for your feedback. Your order has been delivered within 5 days according to the trakcing. On our website we state a shipping time of 2 - 6 business days. The delivery time by DHL was in time.
Please check your tracking regularly to check the status of your order. If you have any problems please send an email to support@r2-bike.com.
Thank you for your understanding.
Best regards
r2-bike
Mar 8, 2024
Verified review
It's been 11 days since I paid the order and it still has not shipped. 1-3 days for item availability looks does not match reality
Report review
Answer by r2-bike.com
Mar 11, 2024
Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent.
Sorry for the delay.
Best regards
r2-bike
Mar 8, 2024
Verified review
Delivery dates
Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso.
Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.
Report review
Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. One of the ordered items had a longer delivery date as expected. We apologise for the waiting time. Your order is now ready and we will ship it immediately.
Sorry again for the circumstances.
Best regards
r2-bike
Mar 6, 2024
Verified review
Report review
Mar 6, 2024
Verified review
Report review
Mar 6, 2024
Verified review
The wrench came broken
Report review
Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. We're sorry that the product didn't work. One of my colleagues is already in contact with you to solve the problem.
Best regards
r2-bike
Mar 4, 2024
Verified review
Report review
Feb 25, 2024
Verified review
Report review
Feb 22, 2024
Verified review
DHL Shipment lasts to long. 6-10 working days.... It`s a pain
Report review
Feb 22, 2024
Verified review
Report review
Feb 18, 2024
Verified review
prompt action
Report review
KP
Klaus P.
Klarup
Feb 16, 2024
Verified review
I was looking for a gear drop for my cannondale evo six hi-mod. Unfortunately it was not available or in stock. The spider lock ring however was available and was delivered within a week.
Report review
Feb 15, 2024
Verified review
Report review