r2-bike.comReviews:
1,712 reviews in the last 12 months6,707 total reviews
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Jan 14, 2024
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Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com.
Thank you and sorry for the circumstances
r2-bike
JS
Jussi S.
Tampere
Jan 11, 2024
Verified review
Package damaged, items intact
Fast and clear communication, fast order processing and delivery.
However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
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Jan 10, 2024
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Jan 10, 2024
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Jan 4, 2024
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パーツの注文後、納期連絡がこない。
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. Our shop is showing for every item a delivery date. In your case the shop showed 3-4 weeks.
After placing the order we will inform you regularly about the status of your order.
Best regards
r2-bike
Jan 3, 2024
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Jan 3, 2024
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Prices are ok - delivery time and customer support are not
Prices look to be attractive, however delivery time and customer support are very poor.
Still waiting for a parcel ordered over 10 days ago, I sent an email to them asking for an update, I haven't received any reply so far.
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;)
Your parcel was sent directly after the holidays. We replied to your e-mail this morning.
Thank you for your understanding and best regards
r2-bike
Jan 1, 2024
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Jan 1, 2024
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Very difficult to get payment to them. They made a massive problem with a bank transfer and not releasing my products to me in time for my race. I would recommend for buyers to be very wary of them when it comes to payment and availability of products.
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Answer by r2-bike.com
Jan 2, 2024
Thank you for your feedback. Maybe this is a misunderstood. We don't have a massive problem with bank transfer. According to your transaction confirmation you made a transfer on 27th. We got the money on 28th and sent your order at the same day.
If there are any questions let us know by email to support@r2-bike.com.
Best regards
r2-bike
Dec 29, 2023
Verified review
Too much time to deliver the items.
I’ve made two purchases and both of them took more than 2 weeks to be delivered (from Germany to Portugal🤦🏻)!
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Answer by r2-bike.com
Jan 2, 2024
Thank you for your feedback. We are sorry for the long waiting time. DHL is super busy especially around christmas. Unfortunately there are delays possible. According to the tracking your parcel will be delivered very soon.
Best regards
r2-bike
Dec 25, 2023
Verified review
Confezionamento da migliorare. I cuscinetti erano inseriti in scatola in ordine sparso, col rischio di perdersi. Avrei preferito almeno una busta sigillata
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Dec 22, 2023
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The Price of the pack of Continental GP5000
Very good price and fast and good packaging
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Dec 15, 2023
Verified review
Δεν έχω παραλάβει ακόμη
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Answer by r2-bike.com
Dec 28, 2023
Thank you for your feedback. Please check our given tracking information regularly. The parcel was already in the country of destination at the moment of your review. If you have any questions to the status of your tracking we are happy to help. You can send us an e-mail to support@r2-bike.com
Thank you in advance
Best regards
r2-bike
Dec 11, 2023
Verified review
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Dec 10, 2023
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Didn’t receive the order yet to rate it.
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Answer by r2-bike.com
Dec 11, 2023
Thank you for your feedback. It's easy to review your order once you've received your parcel.
Best regards
r2-bike
Dec 9, 2023
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Dec 6, 2023
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Dec 4, 2023
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Dec 4, 2023
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I have not received my shipment yet, booked 23/11 and today is 4/12
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Answer by r2-bike.com
Dec 5, 2023
Thank you for your feedback. We have informed you by e-mail about the shipping problem caused by DHL. As it turned out, that your parcel is probably lost, we resend the order with DHL Express.
Thank you for your understanding.
r2-bike