r2-bike.comReviews:
1,712 reviews in the last 12 months6,707 total reviews
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Aug 13, 2023
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Jul 24, 2023
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Great seller. Helpful. Great selection.
But I had to request several times to get a refund for a cancelled order.
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Jul 21, 2023
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Shorter delivery time abroad
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Answer by r2-bike.com
Jul 24, 2023
Thank you for your feedback. I've checked your previous order for delays. According to DHL the delivery time is within their stated time frame. If you need your delivery faster we offer you for most items/orders an DHL Express option.
If you have any questions please send us an e-mail to support@r2-bike.com.
Best regards
r2-bike
Jul 18, 2023
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Jul 11, 2023
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Jun 23, 2023
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Jun 20, 2023
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Answer by r2-bike.com
Jun 20, 2023
Thank you for your feedback. We're sorry that your parcel got damaged during the delivery process. Your replacement delivery is already prepared. Please follow our instructions we've already sent you by email and you will receive your replacement item as fast as possible.
Best regards
r2-bike
Jun 13, 2023
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Nice website and correct/specific information about the products.
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Jun 6, 2023
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r2-bike online experience
Had an incomplete delivery received, but it was resolved in 3 days time. Don’t attempt to call cause they will never answer, the best way to communicate is via email. Overall, superb deals and excellent email response specifically from Michael Bogen.
Well done team r2-bike,
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Jun 3, 2023
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May 29, 2023
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May 21, 2023
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DE-1619525
I ordered a package on the website - DE-1619525
that was listed as being shipped by 5/16/23 - it was not shipped.
I spoke with customer service who promised that the package would be shipped by 5/19/23 - it was not shipped!
Customer service no longer answers 3 days since the last water!
I don't know if there is anyone who actually makes this review - but your service is bad!
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Answer by r2-bike.com
May 22, 2023
Thank you for your feedback. Unfortunately the manufacturer postponed the delivery date. We've sent you an update of your order status with new delivery time by email.
We ask for your understanding and apologise for the inconvenience.
Best regards
r2-bike