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r2-bike.com
Reviews:

2,029 reviews in the last 12 months7,198 total reviews  

4.85
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Most relevant positive review

Mar 18, 2024
 Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere. Lo digo por experiencia propia. Confío en esta tienda y es mi favorita. Compro con envío a Chile y Austria y todo llega muy bien embalado. Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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11 days ago
 Verified review
Prix correct,par contre une semaine pour répondre à une question!!!! Désolé mais c'est un peu long ,des efforts à faire de ce côté là, cordialement.
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JN
Jan F N.
Danmark
6 days ago
 Verified review
A little slow in sending after the order was made. Some status updates would have been nice
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9 days ago
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10 days ago
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11 days ago
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Jul 10, 2024
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Jul 8, 2024
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Jun 27, 2024
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Jun 27, 2024
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5 days ago
 Verified review
No he recibido mi pedido
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Answer by r2-bike.com
5 days ago
Thank you for your feedback. Please note, that the delivery of your parcel is not in our hands. We got your e-mail and will get in contact with DHL asap and try to solve the problem. Best regards r2bike
AL
Anniek L.
Kortemark
4 days ago
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Jun 30, 2024
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Jun 25, 2024
 Verified review
- When the status of the item is "stock" the item truly is in stock. There has been cases when the item status at he web pages is stock but the delivery time is something like a week until the item is truly in stock. - Quite fast delivery even though I did not choose express delivery. - Not too expensive shipping costs. - Good selection of parts. -
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Jun 25, 2024
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Jun 17, 2024
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Jun 14, 2024
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Jun 7, 2024
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Jun 1, 2024
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May 30, 2024
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Nie otrzymałem ani towaru, ani zwrotu pieniędzy

Złożyłem zamówienie w tym sklepie. Otrzymałem powiadomienie, że będzie dostępny od 31.12.2026, czyli za ponad dwa i pół roku (sic!). Pisałem dwukrotnie aby to wyjaśnili, bo wygląda to na pomyłkę albo żart. Po tygodniu zero odzewu. Zatem poprosiłem aby zwrócili mi pieniądze. Trzykrotnie. Znowu zero odzewu. Pisałem zarówno przez formularz, jak i e-mailem, za każdym razem otrzymałem wiadomość, że informacja do nich dotarła. I nic... Odradzam zakupy w tym sklepie.
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Answer by r2-bike.com
Jun 3, 2024
Thank you for your feedback. Unfortunately our distributor can't give an exact delivery date for the ordered item. Thats why we haven given the long delivery date. We apolgize that we are not able to deliver the item shortly. It is high season at the moment. That means we get hundreds of emails everyday. We ask for your patience. Your order has been cancelled as wished. Thank you r2bike
Jun 23, 2024
 Verified review

Rubbish service and extra charges

Don’t take payments for items you don’t have in stock and then delay delivery by a week Put all charges in the invoice to see the total cost before committing to buying and not have the courier stick extra charges mid transit Used to be, now shit Avoid
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. The things you complain about are communicated on our website. https://r2-bike.com/Payment https://r2-bike.com/Shipping Thank you for your understanding r2bike