r2-bike.comReviews:
2,027 reviews in the last 12 months7,192 total reviews
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Most relevant positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
11 days ago
Verified review
Prix correct,par contre une semaine pour répondre à une question!!!! Désolé mais c'est un peu long ,des efforts à faire de ce côté là, cordialement.
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JN
Jan F N.
Danmark
6 days ago
Verified review
A little slow in sending after the order was made. Some status updates would have been nice
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9 days ago
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10 days ago
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11 days ago
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Jul 10, 2024
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Jul 8, 2024
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Jun 27, 2024
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Jun 27, 2024
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Jun 30, 2024
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Jun 25, 2024
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- When the status of the item is "stock" the item truly is in stock. There has been cases when the item status at he web pages is stock but the delivery time is something like a week until the item is truly in stock.
- Quite fast delivery even though I did not choose express delivery.
- Not too expensive shipping costs.
- Good selection of parts.
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Jun 25, 2024
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Jun 17, 2024
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Jun 14, 2024
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Jun 7, 2024
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Jun 1, 2024
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Jun 25, 2024
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Product availability- needs improvement
The product showed in stock on the website, I was later informed the shipping would be delayed with an unknown ETA. The only reason I ordered this product was the availability “in stock”. I am an online shopper from Canada and assumed a German product could be available if I ordered from a German online store. The availability of the product could use some enhancements, especially if I am paying the premium for international shipping and VAT fees.
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. We are not able to comprehend that the product was shown as in stock at the time of your order. The item is out of stock since a longer time. Items which are available immediately from stock are shown as "available from stock".
We're sorry if there were any misunderstoods or inconvenience.
Best regards
r2bike
Jun 24, 2024
Verified review
Very expensive component charges from UK customs
Great service and fast delivery but my order arrived in the UK and I was charged for VAT 20% which I was aware, no problem for that but I was charged £21 imported tax which on the website said it will be levied also Parcel Force charged me £ 12 for administration fees.
I was very disappointed because I could get my order in UK from Sigma sport for £23 cheaper. The R 2 BIKE should make aware people in UK for the extra charges.
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. We sent international orders always without VAT. That means you have to pay customs fees at the import country. These contain the VAT and in most cases a customs duty.
This is unfortunately a common procedure for international orders.
There are information about that on our website:
https://r2-bike.com/Shipping
Thank you
r2bike
Jun 9, 2024
Verified review
wrong item and no reply
I've bought from R2bike few times. However this time I was sent incorrect items, has email R2bike about it and no reply for close to a week. They did reply a question I post of an item however, no reply whatsoever regarding my wrong item order.
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Answer by r2-bike.com
Jun 10, 2024
Thank you for your feedback. We receive hundreds of emails every day due to the high season for cycling worldwide. We will check your claim and come back to you as fast as possible. We apologize for the waiting time and thank you for your patience.
Best regards
r2bike
Jun 21, 2024
Verified review
Very slow costumer support answer
Wanted co cancel my order due to an error and can't do it on their website and the response from them took very long. I'm paying duties to release the prodyfrpm costum and will be after all very expressive to send it as a return
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. Your was shipped within 10 minutes after we got it from you. It was impossible for our support team to cancel the order. We're sorry for the inconvenience.
Best regards
r2bike