r2-bike.comReviews:
1,647 reviews in the last 12 months6,620 total reviews
Excellent
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
Feb 25, 2024
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Feb 22, 2024
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Feb 13, 2024
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Mar 8, 2024
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Delivery dates
Mucho cuidado con las fechas de entrega de algunos de sus productos, la web es una maravilla, el servicio no es tan maravilloso.
Mi experiencia es buena, aunque siempre he tenido problemas con algunos productos.
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Answer by r2-bike.com
Mar 12, 2024
Thank you for your feedback. One of the ordered items had a longer delivery date as expected. We apologise for the waiting time. Your order is now ready and we will ship it immediately.
Sorry again for the circumstances.
Best regards
r2-bike
Mar 8, 2024
Verified review
It's been 11 days since I paid the order and it still has not shipped. 1-3 days for item availability looks does not match reality
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Answer by r2-bike.com
Mar 11, 2024
Thank you for your feedback. Unfortunately our supplier postponed the delivery date. This caused a delay. Your order has been already sent.
Sorry for the delay.
Best regards
r2-bike
Feb 15, 2024
Verified review
Precio y servicio de R2-bike perfecto, pero empresa de mensajería desastroso.
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Answer by r2-bike.com
Feb 15, 2024
Thank you for your feedback. Please check the given tracking information to your order regularly after shipping from our warehouse. The shipment was in time at the destination. According to the tracking nobody was at home.
If you have any further problems with our shipping partner DHL please contact us for further details - support@r2-bike.com.
Thank you
r2-bike
Feb 15, 2024
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Feb 4, 2024
Verified review
good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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Jan 21, 2024
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Great product selection and a fair price. However, delivery follow up should be initiated by R2-Bike with DHL and not waiting from client to chase it.
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RP
Rui P.
Portugal
Feb 5, 2024
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The paccage came destroyed, it´s not your fault but... All god inside fortunately
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Feb 8, 2024
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Jan 27, 2024
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Jan 23, 2024
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RM
rene m.
Lierop
Jan 18, 2024
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Jan 14, 2024
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Products are available only one at a…
I am extremely dissatisfied with how they handle the situation. R2 needs to change their policies and how they reflect their in stock items instead of just saying they’re in stock they need to be itemized because it gives us a much better understanding of what is actually available.
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process.
"Choosen quantity not on stock | availability: 1 week"
If you have any other quesiton let us know by e-mail -> support@r2-bike.com
Best regards
r2-bike
Jan 22, 2024
Verified review
Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.
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Jan 26, 2024
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Items ordered always takes longer to arrived than expected and promised. Other trusted sites takes 7-10days only. CRC & Wiggle takes only 4-5days. Improve on that pls.
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Answer by r2-bike.com
Jan 26, 2024
Thank you for your feedback. Shipping times and prices are quite complicate. There are a lot of aspects to be considered. I try to explain a bit. We state on our website a delivery time of 1-4 weeks for international orders. For our shipments we use DHL Premium. It's the fastest DHL option after DHL Express. The shipping time can vary because of limited capacities of air flights. That means the delivery time from door to door is 2 weeks and the next time it will be 4 weeks. A variation is possible.
If your order from CRC or Wiggle was delivered between 4-5 days, it's an express delivery. These companies subsidise your shipping costs. This is great for the customer, but in terms of economic issues rather bad.
If you check the CRC, Wiggle website they only ship in the UK anymore. The first named reason is: "rising international air freight costs". https://crc.egain.cloud/kb/CRC_EN/content/Prod-19425/Why-cant-I-place-an-order-outside-the-UK
I try to say to that we all cook with water only. If you get your order super fast without paying for it, it means you maybe pay more elsewhere (mainly products) or the company subsidise your shipment. In case of Wiggle/CRC it seems this wasn't a good idea.
If you need your order faster, we offer an DHL Express service for you. Unfortunately only with upcharge.
Any questions? Don't hesitate and send us an e-mail to support@r2-bike.com.
Thank you for reading.
Best regards
r2-bike
Jan 14, 2024
Verified review
Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com.
Thank you and sorry for the circumstances
r2-bike
JS
Jussi S.
Tampere
Jan 11, 2024
Verified review
Package damaged, items intact
Fast and clear communication, fast order processing and delivery.
However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
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Jun 6, 2023
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r2-bike online experience
Had an incomplete delivery received, but it was resolved in 3 days time. Don’t attempt to call cause they will never answer, the best way to communicate is via email. Overall, superb deals and excellent email response specifically from Michael Bogen.
Well done team r2-bike,
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