r2-bike.com- Logo - reviews

r2-bike.com
Reviews:

1,304 reviews in the last 12 months6,038 total reviews  

4.87
Excellent

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Certified since: Oct 8, 2019
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r2-bike.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Feb 26, 2023
 Verified review
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.

Top negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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3 days ago
 Verified review
DHL Shipment lasts to long. 6-10 working days.... It`s a pain
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3 days ago
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7 days ago
 Verified review
prompt action
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KP
Klaus P.
Klarup
9 days ago
 Verified review
I was looking for a gear drop for my cannondale evo six hi-mod. Unfortunately it was not available or in stock. The spider lock ring however was available and was delivered within a week.
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12 days ago
 Verified review
Al
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12 days ago
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12 days ago
 Verified review
Delivery was delayed due to zero stock ?
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Feb 8, 2024
 Verified review
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RP
Rui P.
Portugal
Feb 5, 2024
 Verified review
The paccage came destroyed, it´s not your fault but... All god inside fortunately
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Feb 4, 2024
 Verified review
good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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Jan 27, 2024
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Jan 23, 2024
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Jan 22, 2024
 Verified review
Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.
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Jan 21, 2024
 Verified review
Great product selection and a fair price. However, delivery follow up should be initiated by R2-Bike with DHL and not waiting from client to chase it.
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RM
rene m.
Lierop
Jan 18, 2024
 Verified review
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Jan 14, 2024
 Verified review

Products are available only one at a…

I am extremely dissatisfied with how they handle the situation. R2 needs to change their policies and how they reflect their in stock items instead of just saying they’re in stock they need to be itemized because it gives us a much better understanding of what is actually available.
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process. "Choosen quantity not on stock | availability: 1 week" If you have any other quesiton let us know by e-mail -> support@r2-bike.com Best regards r2-bike
Jan 14, 2024
 Verified review
Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com. Thank you and sorry for the circumstances r2-bike
JS
Jussi S.
Tampere
Jan 11, 2024
 Verified review

Package damaged, items intact

Fast and clear communication, fast order processing and delivery. However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
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Jan 10, 2024
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Jan 10, 2024
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