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r2-bike.com
Reviews:

2,027 reviews in the last 12 months7,192 total reviews  

4.85
Excellent

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Most relevant positive review

Mar 18, 2024
 Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere. Lo digo por experiencia propia. Confío en esta tienda y es mi favorita. Compro con envío a Chile y Austria y todo llega muy bien embalado. Además tienen todo las marcas y productos favoritos que me gustan.
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Most relevant negative review

Aug 18, 2023
 Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com

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Jan F N.
Danmark
6 days ago
 Verified review
A little slow in sending after the order was made. Some status updates would have been nice
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9 days ago
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10 days ago
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11 days ago
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Prix correct,par contre une semaine pour répondre à une question!!!! Désolé mais c'est un peu long ,des efforts à faire de ce côté là, cordialement.
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11 days ago
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Jul 10, 2024
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Jul 8, 2024
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Jun 30, 2024
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Jun 27, 2024
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Jun 27, 2024
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Jun 25, 2024
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Jun 25, 2024
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- When the status of the item is "stock" the item truly is in stock. There has been cases when the item status at he web pages is stock but the delivery time is something like a week until the item is truly in stock. - Quite fast delivery even though I did not choose express delivery. - Not too expensive shipping costs. - Good selection of parts. -
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Jun 21, 2024
 Verified review

Very slow costumer support answer

Wanted co cancel my order due to an error and can't do it on their website and the response from them took very long. I'm paying duties to release the prodyfrpm costum and will be after all very expressive to send it as a return
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Answer by r2-bike.com
Jul 11, 2024
Thank you for your feedback. Your was shipped within 10 minutes after we got it from you. It was impossible for our support team to cancel the order. We're sorry for the inconvenience. Best regards r2bike
Jun 20, 2024
 Verified review
Yliveloittivat maksua. Lähetys yli viikon myöhässä.
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Jun 17, 2024
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Jun 14, 2024
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Jun 12, 2024
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Sending the order took too long.
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Answer by r2-bike.com
Jun 14, 2024
Thank you for your feedback. Please carefully check the availability when ordering. One of your order items wasn't shown with "available from stock". We sent your order some days later when all items were available from stock. Thank you for your understanding. Best regards r2bike
Jun 9, 2024
 Verified review

wrong item and no reply

I've bought from R2bike few times. However this time I was sent incorrect items, has email R2bike about it and no reply for close to a week. They did reply a question I post of an item however, no reply whatsoever regarding my wrong item order.
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Answer by r2-bike.com
Jun 10, 2024
Thank you for your feedback. We receive hundreds of emails every day due to the high season for cycling worldwide. We will check your claim and come back to you as fast as possible. We apologize for the waiting time and thank you for your patience. Best regards r2bike
Jun 7, 2024
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Jun 1, 2024
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