r2-bike.comReviews:
1,652 reviews in the last 12 months6,630 total reviews
Excellent
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Top positive review
Mar 18, 2024
Verified review
En Europa es la mejor tienda donde he comprado. La atención post-venta es de lo mejor, están pendiente de solucionar y responder lo antes posible cualquier inconveniente que se tenga y constantemente mandan mail para saber si algo más requiere.
Lo digo por experiencia propia.
Confío en esta tienda y es mi favorita.
Compro con envío a Chile y Austria y todo llega muy bien embalado.
Además tienen todo las marcas y productos favoritos que me gustan.
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Top negative review
Aug 18, 2023
Verified review
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
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Reviews for r2-bike.com
KP
Klaus P.
Klarup
Feb 16, 2024
Verified review
I was looking for a gear drop for my cannondale evo six hi-mod. Unfortunately it was not available or in stock. The spider lock ring however was available and was delivered within a week.
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Feb 13, 2024
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Al
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Feb 13, 2024
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Feb 13, 2024
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Delivery was delayed due to zero stock ?
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Feb 8, 2024
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RP
Rui P.
Portugal
Feb 5, 2024
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The paccage came destroyed, it´s not your fault but... All god inside fortunately
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Feb 4, 2024
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good prices and large selection. Should have given five stars, but too often delayed delivery due to items they don't have in stock. (goods I read on the website that are in stock)
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Jan 27, 2024
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Jan 23, 2024
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Jan 22, 2024
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Be effecient in your logistics and avoid mistakes in preparing shipping documents. If your people made a mistake that will cause a delay on shipment, you should initiate to send the items by DHL express withount additional cost to your client.
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Jan 21, 2024
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Great product selection and a fair price. However, delivery follow up should be initiated by R2-Bike with DHL and not waiting from client to chase it.
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RM
rene m.
Lierop
Jan 18, 2024
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Jan 14, 2024
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Products are available only one at a…
I am extremely dissatisfied with how they handle the situation. R2 needs to change their policies and how they reflect their in stock items instead of just saying they’re in stock they need to be itemized because it gives us a much better understanding of what is actually available.
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. I hope I can clarify this issue a little bit. If you buy for example 2 pcs of an item and we only have one item left in our stock you get a note during the ordering process.
"Choosen quantity not on stock | availability: 1 week"
If you have any other quesiton let us know by e-mail -> support@r2-bike.com
Best regards
r2-bike
Jan 14, 2024
Verified review
Добрый день, последние два заказа получил поврежденые упаковки,а первом заказе товар повреждена, Я вам писал отправлены были фото ответа не получил
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Answer by r2-bike.com
Jan 15, 2024
Thank you for your feedback. Unfortunately I can't find a request under your given e-mail address. Please send your e-mail again to support@r2-bike.com.
Thank you and sorry for the circumstances
r2-bike
JS
Jussi S.
Tampere
Jan 11, 2024
Verified review
Package damaged, items intact
Fast and clear communication, fast order processing and delivery.
However, perhaps a stronger material could be considered for the packaging, the cardboard box was partially broken, but luckily all the products were safe and intact because the products were properly protected using a filler.
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Jan 10, 2024
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Jan 10, 2024
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Jan 3, 2024
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Jan 3, 2024
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Prices are ok - delivery time and customer support are not
Prices look to be attractive, however delivery time and customer support are very poor.
Still waiting for a parcel ordered over 10 days ago, I sent an email to them asking for an update, I haven't received any reply so far.
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Answer by r2-bike.com
Jan 4, 2024
Thank you for your feedback. We're sorry that we've spent our christmas holidays with our families and not in the office. ;)
Your parcel was sent directly after the holidays. We replied to your e-mail this morning.
Thank you for your understanding and best regards
r2-bike
Jan 1, 2024
Verified review
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