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Top positive review
Feb 26, 2023
I made a mistake in my order and emailed a correction and it was fixed without fuss which was awesome. It would be good to get a delivery provider that gave a more in depth international tracking like you get with fed ex.
I placed an order but immediately cancelled it following the r2-bike.com instructions for claims and cancellations. Regardless, the order was sent anyway, I did not pick up the parcel and now after almost 3 weeks my money are not returned yet. Furthermore the personnel is rude and disrespectful, blaming me for the fact I follow the instructions given by the website!!! I still have not received my funds and frankly I doubt I will, but I will report this merchant to my bank, I hope this will help their “business” reputation.
Great products and pricing. Customer Service was very helpful. The only negative was that I couldn't get Amazon Pay to work so I had to pay a fee for PayPal instead. Also, the addressing to USA was a little confusing so I wasn't sure if my package would show up. It sat in the DHL Los Angeles warehouse for 10 days and then my mail carrier knocked on my door with the package right after I emailed Customer Service to check if my address was correct.
4 days ago
La co ubicación es excelente, todos son muy amables y siempre buscan la mejor manera de satisfacer al comprador, aún en las situaciones más insólitas.
Compro desde Chile y todo llega muy bien empacando y protegido.
Y por supuesto, la mejor variedad de productos (incluso algunos que solo ahí he encontrado), aún precio muchas veces inmejorable.
Never had any issues. Unlike other online shops, has a DHL Express delivery option - very convenient when a spare part is needed urgently and you don’t live in Germany. Otherwise, delivery to my country takes at least two weeks.