louis-moto.dkReviews:
741 reviews in the last 12 months3,609 total reviews
Excellent
Top positive review
Jan 8, 2024
Verified review
Oh man....................what a wonderful shop.
I have been buying quality items for my motorcycles and motorcycle travels since soon after the shop existed.
So great selection.
It would be hard to say would should be bettered.
But sometimes when I have been fond of a product for years, it suddenly disappears.
It would be great if Louis was better at leaving these products on the site and if non-available, point in directions of what could replace this product.
Maybe also more motorcycle model specific items to fit such as bash plates, luggage racks, crash bars, bar rizers, seats, footpegs etc. etc.
I will get back.
;-)
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Top negative review
3 days ago
Verified review
Har handlet en del på Louis men det er sidste gang jeg handler hos jer mit intercom er forsvundet i posten og jeg kan hverken få svar på hvad der skal ske hvor længe jeg skal vente på at få mine penge eller et nyt sent kan simpelhen ikke være rigtigt at det kan tag mig 23 min at finde ud af hvad der er sket med pakken med et opkald men i har ikke kunne find ud af det på 12 dage jeg sender jer en e-mail med bekræftelse fra postnord at den er forsvundet det kan i heller ikke bruge til noget og når man ringer til j’ers kundeservice kan man heller ikke få noget hjælp hverken med hvad der skal ske eller hvor længe man sksl vente på svar
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Reviews for louis-moto.dk
3 days ago
Verified review
Ok service
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Answer by louis-moto.dk
2 days ago
Thank you for your rating, if you need our help we are also reachable by email at:
service@louis.de
4 days ago
Verified review
bestilt online
bestillingen virker ikke til at være styr på.
bestilte 3 ting. 2 af dem ankom men den ene var ikke komplet.
den 3. ting hører jeg intet om så har en følelse af de har glemt alt om den.
frem over kører jeg personligt i butikken efter det jeg skal bruger der virker de til gengæld super venlige og hjælpsomme..
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Answer by louis-moto.dk
3 days ago
Dear Bianca ,
Thank you for your message.
We will get this article 10024873 this week, and will send it to you.
The rest has been sent to you separately.
If you have any further questions, please do not hesitate to contact us via e-mail or under the telephone number you find below.
Thank you in advance.
Best regards
Besma Loucif / Servicecenter
Detlev Louis
Motorrad-Vertriebsgesellschaft mbH
Rungedamm 35
21035 Hamburg
Managing Directors: Joachim Grube-Nagel, Sven Karlstedt, Christian Meierhans
Register court: AG Hamburg HRB 134260
---------------------------------------------
From: bibss@live.dk
To: bibss@live.dk
Subject: Channel review (louis-moto.dk)
Date: 13.05.2024
bibss@live.dk
bibss@live.dk
Seller rating
3
bestilt online
bestillingen virker ikke til at være styr på.
bestilte 3 ting. 2 af dem ankom men den ene var ikke komplet.
den 3. ting hører jeg intet om så har en følelse af de har glemt alt om den.
frem over kører jeg personligt i butikken efter det jeg skal bruger der virker de til gengæld super venlige og hjælpsomme..
Current comment from bibss@live.dk, 13/05/2024 14:37
Review details
Created at
13/05/2024 14:37
Edited at
Channel
louis-moto.dk
Reference
2417022-882596
Transaction date
13/05/2024 14:33
Event
May 1, 2024
Verified review
I have saved my bike in my profile, ordered a SW-Motec sidestand enlarger, but it does not fit, so total waste of money, the Windmaster size L feels like the size M i bourght first. The sparkplugs and oilfilter works fine. My old one is to the right, big differense.
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Answer by louis-moto.dk
May 2, 2024
Thanks for your opinion .
Please send us the wrong product back for refund .
Sorry for the inconvenience .
Apr 25, 2024
Verified review
Den bestildte reservedel passede ikke selv om at louis oplyste dette.
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Answer by louis-moto.dk
Apr 25, 2024
Thanks for your opinion .
Please send us the product back if it does not fit .
You can print a free return label on our online shop.
Apr 18, 2024
Verified review
God produkt and fair prices.
But Long deleverytime if you look arround,,,
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Apr 5, 2024
Verified review
Perfekt
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Apr 4, 2024
Verified review
Brake pads, not samme batch
Hi, I ordered 2 front disc brakes and pads for my BMW R100S. Brembo dish was fine. Brake pads was shipped from 2 different places and are not from same batch which I consider to be important. Pads are TRW MCB17
Regards /Per
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Answer by louis-moto.dk
Apr 10, 2024
Thank you for your review.
We have sent you a separate email which should have solved the problem.
Best regards
Your Louis Team
Feb 17, 2024
Verified review
Items were missing from one of the deliveries, and the replacement that was sent as follow-up was not the correct item.
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Jan 25, 2024
Verified review
Not the fastest, but ok....Transport pricing for small products are to high.
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Answer by louis-moto.dk
Jan 25, 2024
Thank you for your review.
We would love to be able to process deliveries from Hamburg to Denmark much more quickly.
Unfortunately, the average delivery time is somewhat longer than for deliveries within Germany.
With regard to postage costs, an order for a lower value of goods is always worth considering (and perhaps such an order may then be expanded).
Greetings from Hamburg - Your Detlev Louis Team
Dec 9, 2023
Verified review
I still did not recieve my alpinstars boots.
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Answer by louis-moto.dk
Dec 9, 2023
Thanks for your opinion .
According to the track and trace information your order is still on the way .Thanks for your patience .
Nov 2, 2023
Verified review
Pour handling of defect item.
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Sep 29, 2023
Verified review
Jeg har lige købt en Caberg Avalon hjelm, men den kom hverken i sin originale kasse og havde heller ikke en original hjelmpose med.
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Answer by louis-moto.dk
Oct 4, 2023
Tak for din anmeldelse.
Vi beklager, at varerne ikke var i den originale kasse, og at tilbehøret i form af hjelmtasken manglede. Vi sender naturligvis denne hjelmpose gratis inden længe og takker for din forståelse.
Med venlig hilsen fra dit Detlev Louis-team
Sep 28, 2023
Verified review
I bought a Bell Bullitt, but the cheekpads that came with the helmet were too big for me, so I wanted to exchange them for a smaller pair. According to the customer service wasn’t possible. They told me I had to buy a new pair of cheekpads. This I think is poor service.
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Answer by louis-moto.dk
Sep 28, 2023
Thank you for your review.
There are no cheek pads or head pads for fine-tuning (if the helmet in question does not fit perfectly) in the scope of delivery of any of the helmets available from us.
These parts for adjusting the fit of the respective helmet must always be purchased as an option. We ask for your understanding in this regard.
Greetings from Hamburg - Your Detlev Louis Team
Sep 1, 2023
Verified review
Der manglede et monterings beslag i æsken.
Efter en del mails frem og tilbage, sendte de et forker. Så har bestilt beslaget i en anden shop
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Aug 24, 2023
Verified review
Dear Louis - moto.dk,
First i bought a KN filter on Louis website, everything went OK.
Then I made another order on your website for some hepco-becker items. I made the order 14th of Aug, on the 16th of Aug you withdrew the full amount (approx 500 euro) from my acount and then nothing... no order number, no status e-mail, nothing! It's now the 25th of Aug, please give me / your costumer a status update.
Kind regards,
Tine Falk
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Answer by louis-moto.dk
Aug 25, 2023
Thank you for your review.
The two products had to be ordered from the supplier.
The minirack was shipped to you today and we expect to receive the decorative bracket in calendar week 36.
Aug 10, 2023
Verified review
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Aug 1, 2023
Verified review
DELIVERY time is way to slow - from order to recieving - 13days.
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Answer by louis-moto.dk
Aug 1, 2023
Dear Sir
We apologise for any inconvenience caused. We hope that the delivery of your next order will be faster.
Your Louis Team