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Review summary
Customers consistently highlight the fast and reliable delivery as a positive aspect, along with the helpfulness and responsiveness of customer service. The wide and impressive selection of wines, featuring variety and unique or high-quality options, is also frequently praised. Many reviewers find the ordering process straightforward and easy, and most believe the pricing is competitive and fair. Clear and timely information is another commonly noted strength.
Some customers, however, report occasional delays or issues with shipping partners. There are also mentions of difficulties with communication and problem resolution when interacting with customer service. A few reviewers wish for more detailed product or shipping updates, and some express concerns about higher transport costs.
This text was automatically created by an AI system from user reviews.
Impressive selection of wines, old vintages in perfect condition. Prompt shipment, unless... the wine you ordered is not available. That tends to happen because often the amount of wine shown online does not match the warehouse stock. Then you will wait endlessly until it is available again, without being notified what is the reason for the holdup. Moreover, the only way you can find out what is going on with your order is to call the shop (they will pick up eventually) and make sure you speak Spanish. Forget online messages and e-mails, you may wait for few days to get the reply, or you may not get it at all, which is quite frustrating.
So - I am very happy with the wines, not so much with the customer service.
Community member
1 Reviews
Verified
I would like to express my satisfaction with Tanino wines
I would like to express my satisfaction with the delivery of the order. The shipment was handled efficiently and arrived on time, in perfect condition. I am very pleased with the quality of service and the professionalism of the distribution company. I would definitely recommend this company for its reliability and high service standards.
Community member
1 Reviews
Verified
¡La mejor tienda
¡La mejor tienda! Envío rapidísimo, vino y brandy de la mejor calidad, ¡muchísimas gracias!
Community member
2 Reviews
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Interesting wines and good prices.
I found some wines which i ordered. All arrived correctly and I would definitely order again.
Community member
1 Reviews
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Everything went well. Bottles arrived intact and fast!
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4 Reviews
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1 Reviews
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6 Reviews
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Fantastic selection, excellent service a delivery
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8 Reviews
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1 Reviews
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Quick delivery 👍
Community member
1 Reviews
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Un servicio rápido y profesional
Community member
1 Reviews
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Customer service is good, 2 wines were not available after order and 2 alternatives were offered including a extra bottle for the inconvience (after a small push :-)
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1 Reviews
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1 Reviews
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The variety of choices are great, so are the prices compared to other online shops 😁
I will shop with Tanino again 👍
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23 Reviews
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65 Reviews
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1 Reviews
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1 Reviews
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4 Reviews
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Community member
1 Reviews
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Fast delivery & good price
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