eaglecreek.eu

Reviews:

I don‘ t like the big lettering on the packing cubes. I preferred the former design. But functionally they are unbeatable!

Great replacement wheel set. Fits perfectly. Suitcase is as new

A quality product. Dispatched and delivered efficiently and quickly

The possibility to buy this wheels, quick delivery

Great offer for a really beautiful bag. Delivered quickly, no issues

When customers lost their original invoice, but can show their duffel, there must be an exeption to become repairs.

I ordered a Gear Warrior XE Carry On in the sale with a quick delivery date. Lots of emails from UPS followed delaying the delivery date and then informing that they were missing paperwork on the transaction. Not looking good, then it got worse: UPS then emailed me to let me know that I'd have to pay £60 custom duties before delivery. I emailed EagleCreek on service@eaglecreek.eu - the email address on the website but there was no reply for three days. The clock was ticking down to the day when I needed the bag for a trip. There was no phone number to call on the website. I ended up calling Scottish Mountain Gear - the UK agent for Warranty & Repair. They gave me a different email address - CustomerService@eaglecreek.ie - and a phone number. I forwarded the old email to new email address (without much hope, I have to say) and called the phone number - long ring, left a message which I did and heard nothing back. Then Pedro from Cork called me having received the second email. What a relief, real time contact with a human who was apologetic and took action. He advised me to pay UPS in order to get the delivery in time and told me that Eagle Creek would refund me. I did, the package arrived and Eagle Creek refunded me. A good end result but the process was lengthy, frustrating and a real waste of my time and energy. Without Pedro's call I would have lost all confidence in Eagle Creek as a brand which would have been a shame. because I've used your products for years and love them. Thanks for saving the day Pedro!

The service department were vey helpful given I ordered the wrong spare parts. Great after care service. Efficient and straight forward. Notwithstanding Eagle Creek equipment is first class and worth every penny.

Hope the quality is as good as the products I got 30 years ago ;)

Good website, excellent quality, fast delivery.

The Items are very elaborate: light, strong and really made for travel. Definitely professional. Great!

Amazing quality bag and phenomenal customer service! I haven't been travelling with it yet, so more soon

Slightly disappointing product, could have been great but some basic design issues that didn't match expectation. e.g. you can only wheel the case if you're short, anyone tall it keeps tipping over.

We like the design and the robust way the bags are made. These bags have taken us around the world twice.

Does the trick. Fits perfectly in my luggage.

Given the lifetime warranty we would have preferred had our case been repaired. However given this apparently wasn’t possible the voucher towards another similar case was acceptable. It would have been helpful had we been informed what the current ‘similar’ case was. I had to investigate your site, measure the case we still had (as we had originally purchased two, only one was needing repair). and choose what I thought was a comparable item. I also think the voucher we received should have been able to be used with your ‘sale items’.

Good website, good quality product, efficient communication and shipping

I have ordered from you twice, the first time i returned the order and the second order was not what i expected. It is not the product itself I am disappointed with, but the presentation in your webshop. I only wanted compression cubes and somehow it is so unclear on your site that I ny mistake ordered non-compression cubes. Please make the presentation on the web site easier to understand

Unless completely full the bag is not easy to wheel along as it collapses - it needs a slightly more structured bottom