Review summary
Customers are generally pleased with the speed of delivery, often highlighting quick shipments. Many also praise the good value for money and reasonable prices. Customer service receives frequent compliments for being excellent, helpful, and responsive. Additionally, most customers express satisfaction with product quality. However, some customers report frustration over delivery delays or unreceived orders. There are also several complaints about the returns process, particularly concerning high costs and the lack of included return shipping. A few customers mention unresponsiveness to emails, and minor issues have been noted regarding item condition and packaging.
This text was automatically created by an AI system from user reviews.
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(79)
Verified
I like the shoes( VEJA) I ordered but the left pair has a bit damage on it.
Reply from Freshlabels
Thank you for your review.
We are very happy to hear that you like the VEJA shoes. At the same time, we are very sorry that the left shoe arrived with damage.
Please do not hesitate to contact us at info@freshlabels.com and we will do our best to find the best possible solution for you.
Of course, a complaint claim or another suitable solution is possible as well. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
All perfect.
Verified
Great experience. The shipping package arrived damaged, but the contents were intact. I would have appreciated additional protection for the product inside the package.
Reply from Freshlabels
Thank you for your review and helpful feedback ⭐
We’re sorry to hear the parcel arrived damaged, although we’re glad the product itself was intact. Your comment regarding additional protection inside the package is very valuable and we will share it with our warehouse team.
Thank you for shopping with us and we hope to see you again 🌿
Karolina / Customer Care / Freshlabels
Verified
Excellent service and quick delivery. Highly recommended
Reply from Freshlabels
Hello,
thank you so much for your kind words and 5-star review. We’re very happy to hear that you were satisfied with our service and quick delivery.
We truly appreciate your recommendation and hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Good relationship price benefit
Reply from Freshlabels
Hello,
thank you very much for your feedback and 4-star rating. We’re happy to hear you are satisfied with the price-performance ratio.
We appreciate your support and hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Thank you for your review!
We really appreciate your support and are happy to hear you had a positive experience with us 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Thank you so much for the 5-star rating!
We’re really happy you enjoyed your experience with us and truly appreciate your support 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Perfect product and fast delivery, the communication with the seller was absolutely fantastic, fast and precise.
Reply from Freshlabels
Wow — thank you so much for this amazing 5★ review! 🌿
We’re absolutely thrilled to hear you’re happy with the product, the fast delivery, and especially the communication. That truly means a lot to us 💛
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star review. We’re really happy you chose Freshlabels and appreciate your support.
We hope to welcome you back again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Beautiful and fit well
Reply from Freshlabels
Hello,
thank you very much for your lovely review and 5-star rating. We’re really happy to hear that you like the product and that it fits well.
We hope you enjoy it for a long time. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you so much for your 5-star rating. We truly appreciate your support and are very happy you had a positive experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Good
Reply from Freshlabels
Hello,
thank you very much for your 5-star rating. We’re happy to hear you had a good experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Fast shipping and great products. Thanks!😊
Reply from Freshlabels
Thank you so much for your kind words! We’re really happy to hear you’re satisfied with the fast shipping and the products 😊
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you so much for your 5-star review. We truly appreciate your support and are very happy you chose Freshlabels.
We hope to welcome you back again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star rating. We really appreciate your support and are happy you had a great experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Problema transporte y sin respuesta
Todo bien. Hay un problema con el transporte. Me respondieron que van a hacer lo posible por gestionarlo con el transportista. Entiendo que el transporte no es un problema directo del vendedor.
Reply from Freshlabels
Thank you very much for your feedback! 🌿
We appreciate your understanding regarding the transport issue and are glad we could support you and communicate with the carrier on your behalf. While delivery is handled by our partners, we always do our best to help and find a solution.
Thank you for your patience and trust — we truly appreciate it.
Warm regards,
Karolina / Freshlabels 💚
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star rating. We truly appreciate your support and are very happy you had a positive experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star rating. We really appreciate your support and are happy you had a positive experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Excellent!
Reply from Freshlabels
Thank you for the amazing 5 stars — we truly appreciate it! ⭐⭐⭐⭐⭐
Looking forward to welcoming you back again
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Thank you so much for your 5⭐ rating — we really appreciate it
We hope to see you again soon!
Karolina / Customer Care / Freshlabels 🌿