Review summary
Customers appreciate the fast shipping and generally fair or advantageous pricing, with many also highlighting good value. Several reviews mention excellent customer service, and product quality is often described in positive terms. However, some customers have experienced delivery delays. There are also reports of lack of response or unhelpful interactions from customer service. Complaints about product damage have been noted, and many customers find the cost and difficulty of returning products, particularly for international orders, to be problematic.
This text was automatically created by an AI system from user reviews.
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Reply from Freshlabels
Thank you so much for your 5-star review! We’re really happy to hear that you’re satisfied with your experience. We truly appreciate your support and hope to see you again soon. 🌿
Bernadetta/ Freshlabels
Verified
You have surely to improve your customer service. As they inserted an incorrect address I had to face urgently with the carrier and as your customer service insisted on sticking to its position, even though the courier had sent screenshots confirming that the address had been partially entered; I had to drive more than 20 km to go directly to the shipping company to pick up the package.
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Reply from Freshlabels
Thank you so much for your 5-star review! We’re really happy to hear you had a great experience with us. We truly appreciate your support and hope to welcome you back soon! 🌿
Bernadetta/ Freshlabels
Verified
Reply from Freshlabels
Thank you for the fantastic rating! We’re so happy you had a positive experience with us. 🌿
Bernadetta/ Freshlabels
Verified
I like the shoes( VEJA) I ordered but the left pair has a bit damage on it.
Reply from Freshlabels
Thank you for your review.
We are very happy to hear that you like the VEJA shoes. At the same time, we are very sorry that the left shoe arrived with damage.
Please do not hesitate to contact us at info@freshlabels.com and we will do our best to find the best possible solution for you.
Of course, a complaint claim or another suitable solution is possible as well. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Thank you so much for your 5-star review!
We're really happy to hear you had a great experience with us. Your support means a lot, and we hope to see you again soon. 🌿
Bernadetta/ Freshlabels
Verified
Reply from Freshlabels
Thank you very much for your 5-star review! 🌿
We’re happy to know that everything went smoothly and that you enjoyed your experience with us. We truly appreciate your support and hope you’ll visit us again soon.
Bernadetta/ Freshlabels
Verified
Reply from Freshlabels
Thank you so much for your 5-star rating!
We're happy to know you had a great experience with Freshlabels. We truly appreciate your support and hope to see you again soon. 🌿
Bernadetta
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All perfect.
Reply from Freshlabels
Thank you so much for your kind review!
We’re very happy to hear that everything went perfectly. Your support means a lot to our team, and we truly appreciate you taking the time to share your experience.
We hope to welcome you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Great experience. The shipping package arrived damaged, but the contents were intact. I would have appreciated additional protection for the product inside the package.
Reply from Freshlabels
Thank you for your review and helpful feedback ⭐
We’re sorry to hear the parcel arrived damaged, although we’re glad the product itself was intact. Your comment regarding additional protection inside the package is very valuable and we will share it with our warehouse team.
Thank you for shopping with us and we hope to see you again 🌿
Karolina / Customer Care / Freshlabels
Verified
I am still waiting for my order #1668523 to be delivered after 10 days and I have no news on delivery date. Do you really want to hear my feedback?
Reply from Freshlabels
We’re very sorry that your order was delayed and understand your frustration. Unfortunately, the shipment got stuck with the carrier, which caused the delay.
We hope that our communication helped resolve everything to your satisfaction. We’re glad to see that you now have your order and hope you’re happy with it. 🌿
Bernadetta/ Freshlabels
Verified
Excellent service and quick delivery. Highly recommended
Reply from Freshlabels
Hello,
thank you so much for your kind words and 5-star review. We’re very happy to hear that you were satisfied with our service and quick delivery.
We truly appreciate your recommendation and hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Good relationship price benefit
Reply from Freshlabels
Hello,
thank you very much for your feedback and 4-star rating. We’re happy to hear you are satisfied with the price-performance ratio.
We appreciate your support and hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Thank you for your review!
We really appreciate your support and are happy to hear you had a positive experience with us 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Reply from Freshlabels
Thank you so much for the 5-star rating!
We’re really happy you enjoyed your experience with us and truly appreciate your support 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Perfect product and fast delivery, the communication with the seller was absolutely fantastic, fast and precise.
Reply from Freshlabels
Wow — thank you so much for this amazing 5★ review! 🌿
We’re absolutely thrilled to hear you’re happy with the product, the fast delivery, and especially the communication. That truly means a lot to us 💛
Karolina / Customer Care / Freshlabels
Verified
Reply from Freshlabels
Hello,
thank you very much for your 5-star review. We’re really happy you chose Freshlabels and appreciate your support.
We hope to welcome you back again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Beautiful and fit well
Reply from Freshlabels
Hello,
thank you very much for your lovely review and 5-star rating. We’re really happy to hear that you like the product and that it fits well.
We hope you enjoy it for a long time. 🌿
Bernadetta/ Customer care/ Freshlabels
Verified
Problema transporte y sin respuesta
Todo bien. Hay un problema con el transporte. Me respondieron que van a hacer lo posible por gestionarlo con el transportista. Entiendo que el transporte no es un problema directo del vendedor.
Reply from Freshlabels
Thank you very much for your feedback! 🌿
We appreciate your understanding regarding the transport issue and are glad we could support you and communicate with the carrier on your behalf. While delivery is handled by our partners, we always do our best to help and find a solution.
Thank you for your patience and trust — we truly appreciate it.
Warm regards,
Karolina / Freshlabels 💚
Verified
Reply from Freshlabels
Hello,
thank you so much for your 5-star rating. We truly appreciate your support and are very happy you had a positive experience with us.
We hope to see you again soon. 🌿
Bernadetta/ Customer care/ Freshlabels
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Freshlabels
Freshlabels is a curated online store for the contemporary urban traveller. Freshlabels offers a hand-picked selection of brands and products from all around the world that meet high standards of desi...
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