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Review summary
Customers consistently praise the exceptional quality, taste, and craftsmanship of the chocolates, frequently describing them as the best they've ever had. The packaging receives positive feedback for its elegance, sturdiness, and protective features like ice packs, contributing to a delightful gifting experience. Fast, reliable, and well-handled delivery is often highlighted, and customer service is described as friendly, responsive, and effective. The chocolates are popular gifts, appreciated for both presentation and flavor, and customers value the wide variety and customization options available. Ordering online is generally considered easy and efficient. Some customers mention occasional delivery delays or missed timeframes. There are isolated concerns about courier policies and minor issues with packaging or branding visibility, particularly when gifting. While the variety is appreciated, some customers express a desire for more seasonal flavors, greater selection, or an easier selection process. Additionally, several users suggest improvements to the online ordering experience to enhance user-friendliness and available options.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsneuhauschocolates.com
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Verified
Customer Service very good. Poor courier service.
The customer service people were very kind and replaced a gift I had sent which did not reach its recipient, despite having been marked as delivered by the courier company to a hotel in the City.
Unfortunately the replacement gift did not reach it's recipient either. The hotel were telephoned by me on both occasions and throughly checked all the areas the packages could have been left. I was advised by Neuhaus that they do not oblige the couriers to collect a signature or photo which could prove the receipt. Sadly this means I won't be able to use them again.
Reply from neuhauschocolates.com
Thank you for sharing your experience, and we’re truly sorry to hear this 😔
We’re glad our team could assist and send a replacement, but it’s very disappointing that neither of the gifts reached the recipient. We completely understand how frustrating this must have been, especially after your efforts to follow up with the hotel.
Your feedback regarding proof of delivery is very important, and we will share it with our team and delivery partners to help improve this process.
Verified
Impressive
Regrettably the packaged was damaged due to heat. However, I think it is best to judge a business when things don't go right and how it's dealt with. To that end their customer care was flawless.
Verified
Ordering from the webshop is reliable, quick, and comfortable
Not only the chocolate products are delicious. The webshop service and delivery transparency and reliability made me feel comfortable with the online purchase.
Verified
Your service and attention to detail with all orders, that I have experienced over the last few years hasbeen outstanding, and your chocolates are just fabulous as always.
Verified
Everything is just perfect. Of course the chocolate is absolutely amazing (as always).Everything was just a perfect experience, from service to packaging and delivery.
Verified
Great service
My experience with Neuhaus customer service was very good. The team responded in a timely manner and was polite and helpful throughout the interaction. Communication was clear, and my questions were handled without much delay.
They were attentive and made sure the issue was resolved smoothly, which I appreciated
Reply from neuhauschocolates.com
Thank you for your lovely review! 😊
Verified
Wonderful chocolate and service
Package was packed and delivered in a wonderful manner. Ice pack kept chocolate from melting. My chocolates were in perfect condition for me to give as presents.
Verified
All time greatest
This chocolate is the best I have ever tasted.
I adore it, as does everyone in my family.
I would like fewer coffee based flavours...or more options that are not coffee based.
Verified
I bought these for a present
I bought these for my daughter in law who loves them.
Ordering was simple and delivery was swift and well packed with two ice packs to keep the contents cool in this heat.
Verified
We order these chocolates but choose what to put in the box. We’ve recently celebrated a 40th wedding anniversary, birthday and a 70th birthday and were given vouchers so now have 3 boxes of deliciousness in our fridge !! Thank you Neuhaus for such gorgeous chocolate xx
Reply from neuhauschocolates.com
Thank you so much for your lovely review! 😊 We're delighted to hear that our chocolates were part of such special celebrations. How wonderful that you could personalise each box with your favourite selections, and even better that you now have three boxes of delicious treats to enjoy! 🍫✨ Thank you for choosing Neuhaus. We hope every bite is as special as the occasions you celebrated.
Verified
The History Collection box showcasing the milestones of Neuhaus chocolate creations over the decades was interesting and delicious- it would make an ideal gift
Verified
I love the chocolates the presentation of the box’s they quick delivery service and always safely packaged its a five star fr me xx
Verified
Neuhaus simply produce the best chocolates in the world in my opinion. Keep up with the good work. Please try to ship directly to Dubai (at least during our winter nov-feb).
Reply from neuhauschocolates.com
Thank you so much for the wonderful compliment! 🍫❤️ We’re delighted to hear how much you enjoy our chocolates. We also really appreciate your suggestion about direct shipping to Dubai during the cooler months and will gladly take your feedback into consideration.
Verified
Great Chocolate
These are one of my favourite brands and have been buying Neuhaus for a very long time and will continue to do so as the quality is so good.
Verified
The chocolates are special and delicious, very well packaged with cooling gel packs to compensate for the unusually hot weather we are having just now.
Verified
The quick delivery is important
I like the very quick delivery! It's amazing to long for the chocolate, order, and two days later you have it at home! In Sweden. Nowadays you order things on internet and it takes weeks to get it - and sometimes it doesn't come at all. It makes you hesitant to order on line. But Neuhaus is a big positiv exception! And the content is wonderful.
Reply from neuhauschocolates.com
Perfect!
Verified
Next Level Chocolates!
Your choclates are next level in terms of taste and presentation. We recently had a box delivered to a loved one for a special occasion complete with gift box and card. It was wonderfully well received! Keep up the good work!
Reply from neuhauschocolates.com
Thank you so much for your wonderful feedback! 💛
Verified
Delicious chocolates! We buy them from the St Pancras store if we are in London. However, I have purchased them online and they are Express shipped from Belgium and arrive on my UK doorstep within 48hrs. The chocolates are packed with cooling packs in warmer weather so they arrive in totally fresh condition.
Reply from neuhauschocolates.com
Thank you for your feedback 😊
Verified
Great experience, amazing chocolates
The quality of chocolates is truly amazing, the packaging and printed card are also of great quality and wonderful touches. I'm especially impressed with delivery as it was very fast, it was delivered to Croatia literally in 2 working days, and the packaging was very solid as there was absolutely no damage.
Overall, I'm absolutely delighted with my experience with Neuhaus.
Verified
I liked the efficiency and speed of the service, the possibility of tracking the shipment, and the quality of the product.
I think the online ordering process could be improved. For example, I was never able to order the personalized greeting card, and I found the invoicing process cumbersome.
Reply from neuhauschocolates.com
Thank you for your feedback 😊
We’re glad you enjoyed the speed, tracking, and quality. Sorry the ordering process wasn’t smooth, especially the greeting card and invoicing. We’ll share this with our team to improve 💛🍫
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They are not included in the overall rating. No verification measures have been taken.Contact
neuhauschocolates.com
- +3225682300
- www.neuhauschocolates.com/en_BE
- customercare@neuhaus.be
- Sint-Pieters-Leeuw, BEL
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neuhauschocolates.com
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