neuhauschocolates.com/en_BE
Reviews:

276 reviews in the last 12 months2,014 total reviews  

4.95
Excellent
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Top positive review

Dec 4, 2023
 Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy. The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience. It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.

Top negative review

Sep 14, 2023
 Verified review
Dear Sir: I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days. They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK. I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium. I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
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Reviews for neuhauschocolates.com/en_BE

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6 days ago
 Verified review
Amazing chocolates very well packaged & fast delivery!
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Mar 8, 2024
 Verified review
Consegna in Sicilia in 3 giorni! Servizio e qualità 🔝
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Siamo lieti di sapere che la tua consegna di cioccolatini Neuhaus è arrivata in Sicilia in soli 3 giorni! Apprezziamo molto il tuo feedback sul nostro servizio e sulla qualità dei nostri prodotti.
Mar 7, 2024
 Verified review
Excellent mouth watering wonder on internet shop
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to hear such positive feedback about our online shop!
10 days ago
 Verified review
Fast delivery and perfect quality as expected
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Answer by neuhauschocolates.com/en_BE
7 days ago
Great to hear the delivery was fast and the quality was exactly what you expected! Thank you for your feedback.
9 days ago
 Verified review
Delicious products and super fast delivery.
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Answer by neuhauschocolates.com/en_BE
7 days ago
Wonderful to hear you enjoyed the delicious products and were pleased with the super fast delivery! Thank you for sharing your experience.
Mar 7, 2024
 Verified review
Prompt delivery. Good quality chocolates.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're thrilled to hear about your satisfaction with our prompt delivery and the quality of our chocolates. Thank you for the 5 stars!
4 days ago
 Verified review
Delicious chocolates, our favorite!
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JP
Jana P.
Bratislava
Mar 1, 2024
 Verified review
Fast delivery, great quality.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're delighted to hear about your satisfaction with our fast delivery and the great quality of our chocolates. Ensuring you receive our premium products quickly and in perfect condition is a priority for us at Neuhaus. Thank you for your feedback and for choosing our chocolates!
Feb 29, 2024
 Verified review
Todo muy bien
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
¡Muchas gracias! Nos alegra mucho que todo haya sido de su agrado.
GW
Gina W.
Aberfeldy
10 days ago
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Answer by neuhauschocolates.com/en_BE
7 days ago
Thank you for the 5 stars!
Mar 2, 2024
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for the 5 stars!
Mar 2, 2024
 Verified review
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for the compliments!
Mar 1, 2024
 Verified review
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you!
Mar 1, 2024
 Verified review
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for the 5 stars!
Feb 24, 2024
 Verified review
Super fast shipping to the UK - this order took 2 days with UPS - well packaged and beautiful packaging for the chocolates - which in my opinion are the best!
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you so much for your feedback! We're delighted to hear that your order arrived quickly to the UK, and that you found it well packaged with beautiful packaging for the chocolates. We're thrilled that you consider our chocolates the best! Your satisfaction is our priority, and we look forward to serving you again in the future.
Feb 17, 2024
 Verified review
Super smakelijke pralines, heerlijke vullingen ( yuzu,framboos….)de fondant pralines lijken mij vooral NIET te zoet,geen plakkerige nasmaak.Ik ben fan😋
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Dank je wel voor je enthousiaste feedback! We zijn verheugd dat je genoten hebt van onze pralines en de heerlijke vullingen. We zijn blij dat je een fan bent en hopen je nog veel meer te kunnen verwennen met onze chocoladecreaties!
Feb 4, 2024
 Verified review

Amazing chocolates but delivery issues

Amazing chocolates but delivery is by ups and requires a signature, so be prepared for it to go to a random pick up point if you have a job.
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Answer by neuhauschocolates.com/en_BE
Feb 6, 2024
Thank you for your kind words about our chocolates! We understand the inconvenience with the signature requirement for deliveries. We're continuously working on improving our delivery options to make receiving our chocolates as smooth as possible. Your feedback is invaluable in this process.
Feb 13, 2024
 Verified review
It was easy to shop online and quick to arrive. Beautifully packed and I was happy to receive my package with such care .
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your positive feedback! We're glad you found shopping online easy and that your package arrived quickly and beautifully packed. Your satisfaction means a lot to us!
Feb 24, 2024
 Verified review
Delivery without any hassle, on time with good follow up. The chocolates are just divine.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that your delivery was hassle-free, on time, and accompanied by good follow-up. It's wonderful to know that you find our chocolates divine. We appreciate your feedback and hope to continue exceeding your expectations in the future
ZP
ZULMIRA P.
PRIOR VELHO
Feb 9, 2024
 Verified review
Very well packed products. Quick delivery. And, of course, delicious chocolate.
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Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you! We're glad you liked the well-packed products, quick delivery, and delicious chocolate.