neuhauschocolates.com/enReviews

: 1,519Excellent

4.88

Reviews for neuhauschocolates.com/en

302 verified reviews in the last 12 months

1,519 total reviews
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the most relevant positive review


4 months ago 
Neuhaus are the best. My only problem is that with Brexit I can receive only for the value of maximum Euro 150. As I often want to buy more than this I have to make multiple orders thus repeating the payment handlings which are cumbersome. Why can Neuhaus not accept a large order and divide it in the shop so that several deliveries can be made without British dues. My credit card was recently stopped by Neuhaus because I made several payments in a short time which perhaps you found this suspicious. Do not put Brexit burden to your client.
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the most relevant critical review


5 months ago 
I would like to rate the chocolate but it has yet to be delivered. Neuhaus’ chosen company UPS have been unable to act on an instruction to deliver to a UPS collection point. They offer apologies but no action. Sadly I have had no support from Neuhaus’ customer service either. After this sorry experience I have decided to stop buying Neuhaus chocolate. While pervious purchases have been delicious, this sort of experience leaves a bad taste in the mouth. https://www.facebook.com/254239141265334/posts/5096876143668252/?d=n
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Reviews for neuhauschocolates.com/en

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 Verified review
2 months ago
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Answer by neuhauschocolates.com/en
2 months ago
Wauw!
 Verified review
3 months ago
Site esthétique et simple d'utilisation. Très rapidement livré (retrait en magasin très bien car on peut récupérer après le travail), emballage elegant fait avec soin. Beaucoup apprécié la possibilité d'écrire une note personnelle accompagnant les chocolats. Celle-ci est glissée dans une enveloppe élégante et ajoute une délicatesse supplémentaire au présent offert.
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Answer by neuhauschocolates.com/en
3 months ago
Super !
 Verified review
3 months ago 
The quality of the product is without compare and the Customer Service is the best in the world.
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Answer by neuhauschocolates.com/en
3 months ago
<3
 Verified review
3 months ago 
The best chocolate bonbons in the world. Fast shipping and perfect packaging.
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Answer by neuhauschocolates.com/en
2 months ago
Wauw nice compliment!
 Verified review
3 months ago
Very queek service, good information on mail and Nice packige
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Answer by neuhauschocolates.com/en
3 months ago
Top
 Verified review
3 months ago
Super lecker, schnell geliefert und super verpackt!!!!
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Answer by neuhauschocolates.com/en
2 months ago
Super!
 Verified review
3 months ago 
Delicious and the best!
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Answer by neuhauschocolates.com/en
2 months ago
Top!
 Verified review
3 months ago
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Answer by neuhauschocolates.com/en
2 months ago
Top
 Verified review
3 months ago
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Answer by neuhauschocolates.com/en
1 month ago
👍
 Verified review
3 months ago
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Answer by neuhauschocolates.com/en
3 months ago
👍
 Verified review
4 months ago 
Neuhaus are the best. My only problem is that with Brexit I can receive only for the value of maximum Euro 150. As I often want to buy more than this I have to make multiple orders thus repeating the payment handlings which are cumbersome. Why can Neuhaus not accept a large order and divide it in the shop so that several deliveries can be made without British dues. My credit card was recently stopped by Neuhaus because I made several payments in a short time which perhaps you found this suspicious. Do not put Brexit burden to your client.
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Answer by neuhauschocolates.com/en
4 months ago
Hello, I do understand your problem, but due to Brexit legislation we cannot ship orders of more then 135 pounds. We are very sorry for this, but if you would exceed this amount there will be an extra charge added by the carriers. I hope this will change in the future too!
 Verified review
4 months ago 
My initial four star review : taste and the presentation excellent, but the chocolates poorly formed; a slightly negative review without first contacting them. I should have done. They proactively contacted me! Concerned about the quality they insisted on replacing the order even though I hadn't asked. The replacement was prompt and much better! Excellent CS and would use again. Now 5*.
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Answer by neuhauschocolates.com/en
4 months ago
Dear Mr Budd, Our customer service has just contacted you by email. Pending your reply, we would like to thank you in advance for your feedback. Kind regards, Ingrid
 Verified review
4 months ago
Nothing much more can done to improve on the Outstandingly Quick and Prompt Delivery Service !!! A little over 24 hours and under 48 hours !!! Who could improve on that ? No one. As regards chocolates, Absolutely Delicious all round ! so rich in flavour and Quality 10 out of 10 Will be going back for more. Very Happy !
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Answer by neuhauschocolates.com/en
4 months ago
Wauw!
 Verified review
4 months ago
Big fan of Neeuhaus. Never disappointed with Neeuhaus products and delivery service. In the case of purchasing gifts, the email of the recipient may also be requested so that the delivery service communicates with the recipient rather than the person who placed the order.
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Answer by neuhauschocolates.com/en
4 months ago
Thank you for this suggestion. We will add this to our improvements !
 Verified review
3 months ago
I have been a client for many years. Neuhaus chocolates are the best in my opinion. The quality is first class, there is a nice variety of different flavours. It is expensive but well worth the cost.
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Answer by neuhauschocolates.com/en
3 months ago
Thank you for being such a loyal customer!
 Verified review
4 months ago
The best chocolates that I have ever tasted. Will be buying again and again (already have) I have had the advent calendar, Easter egg and boxes of chocolates and all have been amazing.
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Answer by neuhauschocolates.com/en
3 months ago
Wauw! Thank you for your feedback
 Verified review
4 months ago
This is a highlight of my Easter! Some 20years ago I lived in Belgium for I while. A bit of Belgium is always in my Heart. I cherise my memories with pieces of fine Belgium chocolates!
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Answer by neuhauschocolates.com/en
4 months ago
Also a highlight for us to read this!
 Verified review
4 months ago
I like ordering from Neuhaus. The selection is quite good and it's easy to order. I immediately get a receipt and delivery is guaranteed sent the next day.
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Answer by neuhauschocolates.com/en
4 months ago
👍
 Verified review
4 months ago
The service is excellent - they let you know when your package is going to arrive. And the chocolates themselves are just wonderful
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Answer by neuhauschocolates.com/en
4 months ago
Wauw!
 Verified review
4 months ago
Chocolates arrived very well packaged and shortly after ordering. Very good service. The chocolates were superb, as usual.
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