Review summary
Customers consistently praise the superior quality, taste, and freshness of the chocolates, often describing them as the best they've ever had. Delivery is fast, efficient, and reliable, and customer service is highlighted as responsive, polite, and helpful, especially when resolving issues and providing clear communication. The elegant, secure, and attractive packaging receives consistent compliments, and the wide selection and ability to customize boxes are highly appreciated. Chocolates are frequently purchased as gifts, with recipients reportedly delighted, and customers value the in-store experience and friendly staff. Some customers mention occasional delivery delays and suggest minor improvements to packaging for gifts or personal messages. There are also requests for greater variety or availability of certain chocolates in custom selections, as well as minor challenges with gift presentation or messaging. Additionally, many customers express a desire for more physical shops and greater regional availability.
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How Trusted Shops prevents fake reviewsReviewsneuhauschocolates.com
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Verified
Fantastic Customer Service
I had an issue with the courier service who delivered our order and the response from Neuhaus exceeded all expectation's. It was the most straightforward resolution possible and a rarity with most companies today. Great quality product, packaging and outstanding customer service.
Reply from neuhauschocolates.com
Thank you so much for your wonderful feedback 😊
We’re delighted to hear that our team was able to resolve the issue quickly and smoothly. Providing a straightforward and supportive experience is very important to us.
It’s also great to know you enjoyed the quality, packaging, and overall service. Your words truly mean a lot 💛🍫
Verified
It’s an absolute pleasure to order from Neuhaus. Great communication and such a fast turn around. And the chocolates are amazing!
Verified
Highly recommended
Fast delivery. Delicious chocolate. I like the bag and a card with the wishes. Thank you for free sample too.
Highly recommended. The best chocolate in Belgium.
Reply from neuhauschocolates.com
Thank you so much for your wonderful feedback!
Verified
Have not tried them yet but friends have told me how good .I have got then for my partner as its her birthday next week, I can't wait to eat one or two of them. Thank you.
Reply from neuhauschocolates.com
Thank you so much for your wonderful feedback! 💛
Verified
The chocolates were beautifully packed.
The chocolates were beautifully packed with cool pouches between the products. Everything was received in perfect condition.
Verified
Wonderful experience. Wonderful chocolates
I was very impressed with the website and the amazing selection of hoodies to choose from, how quickly my order was processed and how soon it arrived at my address in Scotland. The chocolates are so delicious, all very different and all super tasty and well balanced flavours and sweetness. The packaging is exquisite too. I will definitely be buying from you again. 🦋
Verified
As a frequent buyer we appreciate the fast and professional deliveries. We have communicated few time via customer service, request of additional gift bags.
Always fast and prompt answer back. We can strongly recommend Neuhaus, even for delivery faraway like Sweden.
Reply from neuhauschocolates.com
Thank you so much for your continued support and kind feedback 😊
We’re delighted to hear that you’re happy with our fast and professional deliveries, as well as the prompt service from our customer support team.
It means a lot that you would recommend us, even for deliveries as far as Sweden. We truly appreciate your trust and look forward to serving you again soon 🍫
Verified
Possibly the best chocolates on the market, delivered in prompt time, and with cool packs included. Quality service, as always.
Verified
The variety and quality of the chocolate is excellent, and the staff at the St. Pancras shop are professional and friendly. I also appreciate that you don't have lots of plastic on your packaging.
Reply from neuhauschocolates.com
Thank you for your wonderful review! 😊 We're delighted to hear that you enjoy the variety and quality of our chocolates. It's especially lovely to know that our team at St. Pancras made such a positive impression. We also appreciate your recognition of our efforts to use less plastic in our packaging. Thank you for your support, and we look forward to welcoming you again soon!
Verified
Bon service bien arrivé à destination. Cas particulier.
Par contre le site devrait être plus "user friendly". Il faudrait mieux distinguer les expéditeurs et les destinataires qui peuvent être différents. Prévoir les zones adéquates pour le téléphone et l'adresse mail (une seule actuellement).
Certains destinataires n'ont pas forcément de mail. A tester plus soigneusement.
Verified
The best. There are many brands and types of pralines, but none come close to the first and only Neuhaus. In the Netherlands there are very few shops that sell Neuhaus but I order directly from their website which is fast and efficient. Moreover, they nowadays have the option to fill a box (two sizes) with your own choice, which I really like!
Verified
Very fast delivery, packed according to hot wearher 👌
Raspberry dark chocolate bar is fantastic- perfect flavour match!
Reply from neuhauschocolates.com
Thank you so much for your wonderful feedback! 💛 We're delighted to hear that you were happy with the fast delivery and that the packaging kept everything safe during the hot weather. It's fantastic to know you loved our Raspberry Dark Chocolate Bar. We're thrilled that the flavour combination was a perfect match for you! 🍫
Verified
Great shop experiences, especially in store. Fantastic qualitative products, great creations according to special occasions, collaboration with Marcello was also a big success. We're big fans!
Reply from neuhauschocolates.com
Thank you so much for your wonderful review! 😊 We're delighted to hear that you enjoy both our in-store experience and our chocolates. It's fantastic to know that our creations for special occasions have made such a positive impression, and we're especially pleased that our collaboration with Marcello was a success for you. Thank you for being such loyal fans. We look forward to welcoming you again soon!
Verified
A qualidade dos produtos Neuhaus, a facilidade de encomendar online, a rapidez de entrega e segurança da embalagem de transporte
Reply from neuhauschocolates.com
Thank you so much for your wonderful feedback!
Verified
We love Christmas collection
We love your Christmas collection, as do our partner recipients across Europe. We would welcome the release of a new collection each year so we can continue sending this sweet treat to our partners in a different Christmas design every season.
Customer service is excellent—fast, responsive, and very helpful. Shipping is quick and reliable. Perfect all around. Thank you!
Verified
Neuhaus chocolates are delicious, but I was very disappointed that it took a week for them to be delivered when I had been told it would take between two to four days. The delivery therefore completely missed the weekend and as they were meant to be a present for the person I was staying with, this was very unsatisfactory
Reply from neuhauschocolates.com
Thank you for your honest feedback. 💛 We're so pleased to hear that you enjoyed our chocolates, but we're truly sorry that your order didn't arrive within the expected delivery timeframe.
Due to the exceptionally hot weather, we had to delay some shipments slightly to ensure our chocolates would arrive in perfect condition. We understand that this meant your gift arrived too late, and we're very sorry for the disappointment and inconvenience this caused.
We really appreciate your understanding and hope we'll have the opportunity to provide you with a much better experience next time.
Verified
Excellent premium chocolates! I look forward to more vegan pralines with quality raw materials.
Verified
Very easy to order, fast delivery and my wife is very happy for Mother’s Day. This is not the chocolate that we are used to, the taste and texture is very premium.
Reply from neuhauschocolates.com
Thank you for the 5 stars!
Verified
Live it!
Everything is absolutely amazing fast and simple. Perfect chocolate and absolutely the best customer service.
Reply from neuhauschocolates.com
Thank you so much for your wonderful feedback!
Verified
Best chocolate
Best pralines
No palm oil
Every box is an adventure for your palate
I'm an addict!