I particularly liked the good quality and freshness of the air-sealed nuts.
Good value for money. Also the prompt order and delivery process was well managed. I was kept informed by email by NL & UK post. I had a few hiccups registering and finding the currency symbol €/£. Although it's probably just me but perhaps you could possibly do better by reviewing how your web site could possibly be made more user-friendly - a case of moving from being very good to excellent.
1. Package not delivered and did not get money (93,90 Euro) back. It has been over 3 weeks.
2. My package was returned to Nutsupply and did not hear from Nutsupply.
3. The person answering my emails was not helpful and did not respond to my latest email.
My complaint is for invoice number - INV02856 and order number ORD02460. I have been a loyal monthly customer with Nutsupply. It will be hard for me to continue to order from Nutsupply in the future.
Answer by nutsupply.com/en
11 days ago
Hello Eleanor Mark,
Thanks for your feedback.
1. The problem was you didn’t fill in the correct address. Thats why it’s not delivered. To be clear we always refund the money within 24 hours after the package is returned.
2. Thats incorrect at the moment the package is still in return process. As we receive a returned package we always contact or customer.
3. Yes you right, but iam very busy to run my business.
I see that package will probably be returned today. We will refund immediately or do you want us to send again (to the correct address)?
Kind regards,
Nutsupply.com
Read the most relevant positive or most relevant critical review
Positive
Critical
7 months ago
I particularly liked the good quality and freshness of the air-sealed nuts.
Good value for money. Also the prompt order and delivery process was well managed. I was kept informed by email by NL & UK post. I had a few hiccups registering and finding the currency symbol €/£. Although it's probably just me but perhaps you could possibly do better by reviewing how your web site could possibly be made more user-friendly - a case of moving from being very good to excellent.
1. Package not delivered and did not get money (93,90 Euro) back. It has been over 3 weeks.
2. My package was returned to Nutsupply and did not hear from Nutsupply.
3. The person answering my emails was not helpful and did not respond to my latest email.
My complaint is for invoice number - INV02856 and order number ORD02460. I have been a loyal monthly customer with Nutsupply. It will be hard for me to continue to order from Nutsupply in the future.
Answer by nutsupply.com/en
11 days ago
Hello Eleanor Mark,
Thanks for your feedback.
1. The problem was you didn’t fill in the correct address. Thats why it’s not delivered. To be clear we always refund the money within 24 hours after the package is returned.
2. Thats incorrect at the moment the package is still in return process. As we receive a returned package we always contact or customer.
3. Yes you right, but iam very busy to run my business.
I see that package will probably be returned today. We will refund immediately or do you want us to send again (to the correct address)?
Kind regards,
Nutsupply.com
1. Package not delivered and did not get money (93,90 Euro) back. It has been over 3 weeks.
2. My package was returned to Nutsupply and did not hear from Nutsupply.
3. The person answering my emails was not helpful and did not respond to my latest email.
My complaint is for invoice number - INV02856 and order number ORD02460. I have been a loyal monthly customer with Nutsupply. It will be hard for me to continue to order from Nutsupply in the future.
helpful
Verified review|
Answer by nutsupply.com/en
11 days ago
Hello Eleanor Mark,
Thanks for your feedback.
1. The problem was you didn’t fill in the correct address. Thats why it’s not delivered. To be clear we always refund the money within 24 hours after the package is returned.
2. Thats incorrect at the moment the package is still in return process. As we receive a returned package we always contact or customer.
3. Yes you right, but iam very busy to run my business.
I see that package will probably be returned today. We will refund immediately or do you want us to send again (to the correct address)?
Kind regards,
Nutsupply.com
helpful
14 days ago
One product was not in stock. I received one mail about it with question about replacement product., I have not seen this email right away. So the package was sent without any replacement product. You probably could try and call before making decision of sending. Now I stand in situation of ordering again this smaller product, paying the postage and waiting again...
helpful
Verified review|
12 days ago
helpful
Verified review|
Answer by nutsupply.com/en
11 days ago
Hello Eleanor Mark,
Thanks for your feedback.
1. The problem was you didn’t fill in the correct address. Thats why it’s not delivered. To be clear we always refund the money within 24 hours after the package is returned.
2. Thats incorrect at the moment the package is still in return process. As we receive a returned package we always contact or customer.
3. Yes you right, but iam very busy to run my business.
I see that package will probably be returned today. We will refund immediately or do you want us to send again (to the correct address)?
Kind regards,
Nutsupply.com
Delivery and service excellent and the products, as ever, do not disappoint.......absolutely excellent. I wouldn't consider buying elsewhere now. Thank you so very much.
helpful
Verified review|
3 months ago
Prompt delivery, excellent quality.
helpful
Verified review|
3 months ago
helpful
Verified review|
3 months ago
helpful
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4 months ago
Good quality nuts. Timely delivery.
helpful
Verified review|
4 months ago
Just top!
helpful
Verified review|
7 months ago
I particularly liked the good quality and freshness of the air-sealed nuts.
Good value for money. Also the prompt order and delivery process was well managed. I was kept informed by email by NL & UK post. I had a few hiccups registering and finding the currency symbol €/£. Although it's probably just me but perhaps you could possibly do better by reviewing how your web site could possibly be made more user-friendly - a case of moving from being very good to excellent.
helpful
Verified review|
5 months ago
I found the site on the net as I was trying to find a source for dry fruits in Europe. This site has a lot of variety. I, gleefully, ordered quite some delicious products.
I received the package within 2 days and the packing was very good. The products are in resealable ziploc like bags and that makes it super convenient.
The quality of the dry fruits was exquisite!! I am so glad I found this site.
helpful
Verified review|
6 months ago
Cheaper😄
No seriously l have had to order most of my food on line, as self shielding ( 76 plus parkinson disease) most orders and deliveries were a shambles !
Order then days later, out of stock so without essential supplies
You were shipping from abroad but
Timing and information spot on
Well done
Christine Cottrell
helpful
Verified review|
9 months ago
In the last order we received in September, at least half of our 2,5kg organic almonds bag were old, thin and wrinkly :-(
Hope the next batch will be fresh otherwise we'll have to change provider. We buy in bulk and if half the batch is old we cannot risk to eat old nuts for 3 months!