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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
Ordering was very easy and delivery was before time stated. Chocolates are delicious
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Answer by neuhauschocolates.com/en_BE
Apr 19, 2024
Great to hear this!
Apr 2, 2024
Verified review
Next day delevery, great product
Best chocolates, great website and fast delivery
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
Thanks for the awesome feedback! Really glad you're loving the chocolates and had a great experience with our website and delivery speed. Enjoy your treats!
Apr 2, 2024
Verified review
Simply the best chocolates in the world!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
That's such a fantastic compliment, thank you! We're thrilled you think so highly of our chocolates. Enjoy every bite!
Apr 2, 2024
Verified review
Quick and easy delivery. Thank you!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
You're welcome! Really glad to hear the delivery was quick and easy. Enjoy your purchase!
Chocolates quickly delivered to UK from Belgium. Very good packaging and no damage. Neuhaus Chocolates are always excellent, as is their service. Can't fault them.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for sharing your experience with Neuhaus Chocolates! We're thrilled to hear about your satisfaction with our chocolates and service.
Mar 7, 2024
Verified review
Toujours un service implacable, petit bémol, les pralines sont arrivées le lendemain de la date annoncée mais nous sommes à Madère dont vous connaissez peut-être leur sens de l'organisation. Il y a 8 ans, un ballotin a mis un mois pour me parvenir, alors un jour...
Merci à vous
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Nous vous remercions pour votre compréhension et votre patience, surtout en tenant compte des défis logistiques à Madère. Chez Neuhaus, nous nous efforçons toujours de fournir un service impeccable et nous sommes ravis que, malgré ce léger retard, vous reconnaissiez nos efforts. Nous sommes heureux d'apprendre que nos pralines continuent de vous parvenir, même avec les particularités de l'organisation locale. Merci infiniment pour votre soutien continu et pour avoir partagé votre expérience.
Mar 30, 2024
Verified review
I am Belgian so I grew up with Neuhaus, especially at Easter. Am glad that the next and next next generation who is not Belgian but English love Neuhaus. Must be the genes. Anyway, I am glad that the Easter tradition with Neuhaus continues!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to hear that Neuhaus has been a cherished part of your Easter traditions growing up, and even more heartwarming to know that the love for Neuhaus chocolates is being embraced by the next generations, regardless of nationality. It seems like a beautiful blend of cultures and traditions, united by the universal language of fine chocolate. Here's to many more years of celebrating these sweet moments with Neuhaus!
Mar 24, 2024
Verified review
I love this chocolate and it is my absolute favourite kind of chocolate, I would love to buy it often if it was available close to me in Stockholm and it wasn’t so expensive, now I pay over 100 dollars for a kg and I eat it during a week .
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's awesome to hear you love the chocolate so much! The cost and effort to get it in Stockholm clearly show how special it is to you. Hopefully, it'll be easier to find and more affordable soon, so you can enjoy your favorite treat more often!
Mar 29, 2024
Verified review
Completely reliable
The selection for Easter is just right; the chocolate is lovely and the service was excellent. Completely reliable.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to know that our Easter selection hit the mark and that you enjoyed both the chocolate and the service! We strive to be completely reliable and it's rewarding to hear when that's been achieved. Thanks for your feedback and we look forward to continuing to serve you with excellence!
Mar 26, 2024
Verified review
They are PERFECT. It is perfect their product, it is perfect their raw material and it is perfevt their service.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's fantastic to hear such high praise for our products, the quality of our raw materials, and our service! We're thrilled that everything has met your expectations so perfectly. Thank you for sharing your enthusiasm and appreciation; it truly means a lot to us. We strive to maintain this level of perfection in all we do. Enjoy your chocolates!
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