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Most relevant positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
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Reviews for neuhauschocolates.com/en_BE
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2 days ago
Verified review
Express delivery even to foreign countries. Very easy to track delivery. Easily accessible telephone service. Very clever idea that you don't send the chocolates to foreign countries at the end of the week to respect the freshness and quality of the product avoiding the additional delay of the week-end...
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4 days ago
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Chocolates from Brussels
Product packing and delivery was perfect. This was a birthday present so the packaging and cold packs added to ensure product quality. Was appreciated. However the personal card was wet and did not travel well .
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Jun 27, 2024
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Website is still a bit of a pain to navigate and codes for free new items don’t appear to work for overseas regular customers.
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Answer by neuhauschocolates.com/en_BE
Jul 10, 2024
Thank you for your feedback! We appreciate your honesty. We're sorry to hear that you've had trouble navigating the website and using codes for free items as an overseas customer. We'll pass this on to our team to improve the user experience and resolve any issues with the codes. If you have any further concerns or need assistance, please let us know.
Jul 8, 2024
Verified review
how the chocolate was packed, with the cold packs in the box: top.
The taste: top;
Neuhaus = top.
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Answer by neuhauschocolates.com/en_BE
Jul 10, 2024
Thank you for your wonderful feedback! We're delighted that you were pleased with the packaging, including the cold packs, and that you enjoyed the taste of the chocolates. Neuhaus stands for quality, and we're glad we could meet your expectations. Enjoy the chocolates!
Beware U P S tax charges on delivery of chocolates.
Unfortunately not a good experience after very positive recommendation. Ordered chocolates for a friend birthday when delivered tax was payable with U P S driver. Neuhaus are looking into the charge in an effort to resolve, I’m awaiting the outcome. Very embarrassing giving a gift then recipient paying tax.
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Answer by neuhauschocolates.com/en_BE
Jul 10, 2024
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. This is not a normal occurrence, and we have been taking immediate action by contacting UPS to resolve the issue. We appreciate your patience and understanding.
Always excellent. Ease of website and products arrive perfectly.
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Answer by neuhauschocolates.com/en_BE
Jun 17, 2024
Thank you for your fantastic feedback! We're thrilled to hear that you find our website easy to use and our products arriving in perfect condition. We look forward to serving you again soon! 😊🌟
Neuhaus quality is the best- but also express delivery: 10/10!
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Answer by neuhauschocolates.com/en_BE
Jun 24, 2024
Thank you for your fantastic feedback! We're thrilled to hear that you love the quality of our Neuhaus chocolates and that the express delivery met your expectations. We look forward to serving you again soon!
As always perfect as well as the taste as the service
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Answer by neuhauschocolates.com/en_BE
May 30, 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that both the taste and the service met your expectations. Looking forward to serving you again soon!
Jun 1, 2024
Verified review
Easy and quick
It is easy to order and quick delivery.
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Answer by neuhauschocolates.com/en_BE
Jun 17, 2024
Thank you for your feedback! We're glad to hear you found the ordering process easy and the delivery quick. We look forward to serving you again soon! 🚚✨
May 27, 2024
Verified review
Easy to order, delivered in time !
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Answer by neuhauschocolates.com/en_BE
May 30, 2024
Thank you for your feedback! We're glad to hear that you found the ordering process easy and that your delivery arrived on time. We appreciate your support and look forward to serving you again!
May 31, 2024
Verified review
Easy to send gift vouchers
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Answer by neuhauschocolates.com/en_BE
Jun 17, 2024
Thank you for your feedback! We're happy to hear that you found it easy to send gift vouchers. If you need any assistance in the future, we're here to help! 🎁✨
Jun 17, 2024
Verified review
Excellent
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Answer by neuhauschocolates.com/en_BE
Jun 24, 2024
Thank you for your excellent feedback! We're delighted to hear that you're satisfied. Looking forward to your next visit!