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Top positive review
23 hours ago
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
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Reviews for neuhauschocolates.com/en_BE
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23 hours ago
Verified review
Premium chocolate experience with top-notch customer care
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
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Nov 22, 2023
Verified review
I would LOVE to know how these people work. Apart from the fact that I didn't receive the chocolate in their patented packaging (that they advertise on their website) I made the order in the morning of a Tuesday. Wednesday morning the package showed at my house, practically 24hrs later, from Belgium to Italy
That's truly unbelievable and something I would love to know how it works!
Chocolate itself is of course good, a little bit melted/broken (maybe for less care in packaging?)
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Answer by neuhauschocolates.com/en_BE
5 days ago
We are continuously working on our packaging, but the changes should be to optimize the experience. I'm sorry to hear there were a bit melted/broken. This should not be the experience we aim for.
Nov 16, 2023
Verified review
Lovely chocolates
Chocolates we’re loved. Good variety. Had baton box last year and it was awkward to use. Haven’t opened new one yet. A pricey product, though quality.
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Answer by neuhauschocolates.com/en_BE
Nov 17, 2023
Thank you for your appreciation!
Nov 21, 2023
Verified review
Best chocolate Pralinés ever. Delivery to The Netherlands always within 24h. Great for yourself but even better as a gift. Once tried you don’t want any else :). Always very smooth and elegant taste, not too sweet.
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Answer by neuhauschocolates.com/en_BE
5 days ago
Wauw, great to hear this!
2 days ago
Verified review
Best Advent Calendar
Ordered Saturday, chocolates were dispatched same day and arrived on Tuesday.
Packaged really well, the advent calendar is wonderful and the chocolates are delicious.
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8 days ago
Verified review
very impressive
i was very impressed with communication. I had address incorrect but it was spotted and dealt with by email. the chocs arrived and were really really appreciated.
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Answer by neuhauschocolates.com/en_BE
5 days ago
Top to hear!
Nov 15, 2023
Verified review
Neuhaus Advent Kalender
This was a gift which was received with great enthusiasm! Neuhaus chocolates are excellent because of their quality...and well because they are just very yummy!
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Answer by neuhauschocolates.com/en_BE
Nov 17, 2023
What a nice feedback!
Nov 6, 2023
Verified review
It was great to be able to send a gift certificate to my daughter in Belgium, from Spain, so easy, online.
She will love her treat!
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Answer by neuhauschocolates.com/en_BE
Nov 17, 2023
So nice to hear this!
Nov 6, 2023
Verified review
The best chocolate in the world, in my opinion. Lovely and interesting flavours, excellent ingredients. Delivery in a blitz.
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Answer by neuhauschocolates.com/en_BE
Nov 17, 2023
Wauw what a compliment!
Nov 21, 2023
Verified review
Truffles
This was second time we had them, this time for my husband's birthday. It will never come out of style!
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