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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
Great taste, amazing products, impeccable order taking and rapid delivery.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to receive such positive feedback about the taste and quality of our products, as well as our order processing and rapid delivery service. Thank you for your appreciation and for choosing Neuhaus for your chocolate delights!
Mar 15, 2024
Verified review
Product
Chocolates are delicious, Neuhaus are the best.
Delivery excellent.
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
It's fantastic to hear you find our chocolates delicious and consider Neuhaus the best. We're also pleased to hear the delivery was excellent. Thank you for your kind words!
Mar 19, 2024
Verified review
Quick and fast delivery for their beautiful chocolate well done
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
So glad to hear the delivery was quick and that you're enjoying our beautiful chocolate. Thank you for the kind words!
Mar 15, 2024
Verified review
Very quick delivery service for these excellent products
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Delighted to hear about the very quick delivery service and that you're enjoying the excellent products. Thank you for sharing your experience!
Consegna in Sicilia in 3 giorni! Servizio e qualità 🔝
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Siamo lieti di sapere che la tua consegna di cioccolatini Neuhaus è arrivata in Sicilia in soli 3 giorni! Apprezziamo molto il tuo feedback sul nostro servizio e sulla qualità dei nostri prodotti.
Mar 7, 2024
Verified review
Excellent mouth watering wonder on internet shop
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to hear such positive feedback about our online shop!
Mar 19, 2024
Verified review
Fast delivery and perfect quality as expected
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Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Great to hear the delivery was fast and the quality was exactly what you expected! Thank you for your feedback.
Mar 7, 2024
Verified review
Prompt delivery. Good quality chocolates.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're thrilled to hear about your satisfaction with our prompt delivery and the quality of our chocolates. Thank you for the 5 stars!
We're delighted to hear that you enjoyed our excellent chocolates! Thank you for choosing Neuhaus. We look forward to delighting you again in the future.
We're delighted to hear about your satisfaction with our fast delivery and the great quality of our chocolates. Ensuring you receive our premium products quickly and in perfect condition is a priority for us at Neuhaus. Thank you for your feedback and for choosing our chocolates!
Feb 26, 2024
Verified review
Unique chocolat in The world
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
We're honored by your compliment! Thank you for recognizing the uniqueness of our chocolate.
Feb 29, 2024
Verified review
Todo muy bien
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Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
¡Muchas gracias! Nos alegra mucho que todo haya sido de su agrado.
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