neuhauschocolates.com/en_BE
Reviews:

270 reviews in the last 12 months2,055 total reviews  

4.93
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Dec 4, 2023
 Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy. The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience. It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.

Top negative review

Sep 14, 2023
 Verified review
Dear Sir: I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days. They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK. I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium. I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for neuhauschocolates.com/en_BE

Filter
 Sort by  
Relevance
(258)
(10)
(2)
Reset
Feb 17, 2024
 Verified review
Super smakelijke pralines, heerlijke vullingen ( yuzu,framboos….)de fondant pralines lijken mij vooral NIET te zoet,geen plakkerige nasmaak.Ik ben fan😋
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Dank je wel voor je enthousiaste feedback! We zijn verheugd dat je genoten hebt van onze pralines en de heerlijke vullingen. We zijn blij dat je een fan bent en hopen je nog veel meer te kunnen verwennen met onze chocoladecreaties!
Feb 28, 2024
 Verified review
Super fast delivery to the Uk - well packaged and the best tasting chocolate ever! I have bought for gifts for Easter and the bunnies look so cute.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
Thank you for your wonderful feedback! We're thrilled to hear about your satisfaction with our fast delivery, packaging, and the taste of our chocolate. It's great to know our Easter bunnies have caught your eye and made perfect gifts.
Mar 1, 2024
 Verified review

Unbelievable

As always speedy delivery in perfect condition and the most delicious chocolate in the world.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're pleased to know you've had a positive experience with the delivery speed and condition of our chocolates. It's great to hear our efforts in providing quality products are appreciated. Thank you for choosing Neuhaus.
Mar 8, 2024
 Verified review

Fast delivery

I received the products in only 2 days, to Portugal! Very fast service and safe packaging!
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're delighted to hear that your Neuhaus Chocolates arrived in Portugal so quickly and in perfect condition! Fast service and careful packaging are priorities for us, ensuring you enjoy our premium chocolates at their best.
Feb 24, 2024
 Verified review
Delivery without any hassle, on time with good follow up. The chocolates are just divine.
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
Thank you for your kind words! We're thrilled to hear that your delivery was hassle-free, on time, and accompanied by good follow-up. It's wonderful to know that you find our chocolates divine. We appreciate your feedback and hope to continue exceeding your expectations in the future
JC
Judy-Ann C.
Bibertal
Mar 16, 2024
 Verified review
Everything was very good. From the ordering, to the delivery and packaging.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Great to hear that everything from ordering to delivery and packaging was to your satisfaction. Thank you for your positive feedback!
RR
Mar 6, 2024
 Verified review
Great taste, amazing products, impeccable order taking and rapid delivery.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to receive such positive feedback about the taste and quality of our products, as well as our order processing and rapid delivery service. Thank you for your appreciation and for choosing Neuhaus for your chocolate delights!
Mar 15, 2024
 Verified review

Product

Chocolates are delicious, Neuhaus are the best. Delivery excellent.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
It's fantastic to hear you find our chocolates delicious and consider Neuhaus the best. We're also pleased to hear the delivery was excellent. Thank you for your kind words!
Mar 15, 2024
 Verified review
Very quick delivery service for these excellent products
Report review
Answer by neuhauschocolates.com/en_BE
Mar 21, 2024
Delighted to hear about the very quick delivery service and that you're enjoying the excellent products. Thank you for sharing your experience!
Mar 8, 2024
 Verified review
Consegna in Sicilia in 3 giorni! Servizio e qualità 🔝
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Siamo lieti di sapere che la tua consegna di cioccolatini Neuhaus è arrivata in Sicilia in soli 3 giorni! Apprezziamo molto il tuo feedback sul nostro servizio e sulla qualità dei nostri prodotti.
Mar 7, 2024
 Verified review
Excellent mouth watering wonder on internet shop
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
It's wonderful to hear such positive feedback about our online shop!
Mar 7, 2024
 Verified review
Prompt delivery. Good quality chocolates.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're thrilled to hear about your satisfaction with our prompt delivery and the quality of our chocolates. Thank you for the 5 stars!
Feb 20, 2024
 Verified review

Very delicious

We enjoyed the excellent chocolates
Report review
Answer by neuhauschocolates.com/en_BE
Feb 26, 2024
We're delighted to hear that you enjoyed our excellent chocolates! Thank you for choosing Neuhaus. We look forward to delighting you again in the future.
JP
Jana P.
Bratislava
Mar 1, 2024
 Verified review
Fast delivery, great quality.
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
We're delighted to hear about your satisfaction with our fast delivery and the great quality of our chocolates. Ensuring you receive our premium products quickly and in perfect condition is a priority for us at Neuhaus. Thank you for your feedback and for choosing our chocolates!
Feb 26, 2024
 Verified review
Unique chocolat in The world
Report review
Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
We're honored by your compliment! Thank you for recognizing the uniqueness of our chocolate.
Feb 29, 2024
 Verified review
Todo muy bien
Report review
Answer by neuhauschocolates.com/en_BE
Mar 4, 2024
¡Muchas gracias! Nos alegra mucho que todo haya sido de su agrado.
Mar 2, 2024
 Verified review
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for the 5 stars!
Mar 2, 2024
 Verified review
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for the compliments!
Mar 1, 2024
 Verified review
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you!
Mar 1, 2024
 Verified review
Report review
Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for the 5 stars!