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Top positive review
Dec 4, 2023
Verified review
Neuhaus chocolates are perfect balance of richness and smoothness that left my taste buds dancing with joy.
The customer service provided by Neuhaus is exceptional. Their team (Maïté) goes above and beyond to ensure a seamless and satisfying experience.
It's evident that Neuhaus values its customers and is dedicated to delivering not only exceptional chocolates but also outstanding service. I highly recommend Neuhaus to anyone seeking a premium chocolate experience with top-notch customer care.
Dear Sir:
I placed an order on september 7th and requested, if possible, that it be delivered on sunday, september 10th, as it was my daughter's birthday. I was informed that sunday deliveries were not available, but that it would be delivered within 3 business days.
They never told me that the order had to be shipped from Belgium and that i would have to wait 4 business days for delivery. Today is tuesday, september 12th, and according to the tracking, it has not yet arrived in the UK.
I find this lack of professionalism on the company's part. it would have been more professional to inform the customer that they could not deliver the order on the requested date because it was shipping from Belgium.
I placed this order at this store due to its proximity to where my daughter is studying, but I made a mistake. next time, I will shop at Harrods, as they guaranteed timely delivery.
Online purchasing process was smooth and the ability to add a gift card and bag provided a personal, luxury touch touch. Items were swiftly despatched, efficiently delivered, and beautifully packaged/presented. I look forward to my making my next Neuhaus purchase!
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Answer by neuhauschocolates.com/en_BE
Apr 19, 2024
Thank you for sharing your experience! We're glad to hear that the online purchasing process was smooth and that you appreciated the personalized options available. It’s wonderful to know that everything from the dispatch to the delivery met your expectations. We look forward to welcoming you back for your next Neuhaus purchase!
Arrived quickly and well packed. Scrummy chocolates. I had the irresistible chocolates and they are wonderful. The chewy nougat with the unctuous ganache centre is a great textural experience. I afraid I want more but know I shouldn't be this self indulgent.
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Answer by neuhauschocolates.com/en_BE
Apr 19, 2024
Top to heaThank you for your kind words! We're delighted you enjoyed the chocolates. It’s always tempting to order more, and we’re here when you decide to indulge again. Looking forward to your next visit!r this!
9 days ago
Verified review
Sve
Brzina dostave, ljepota pakiranja, i naravno kvaliteta i ukus samih proizvoda
Moglo bi u ponudi biti malo više proizvoda od čiste čikolade ili uglavnom od čokolade, kao što je ovaj sa soli i karamelom
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Answer by neuhauschocolates.com/en_BE
7 days ago
Hvala na komplimentu i na vašim vrijednim povratnim informacijama.
3 days ago
Verified review
Your chocolate is absolutely excellent, and there is a lot to choose from. I placed an order, and received the package the next day! I am truly amazed and satisfied.
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Apr 3, 2024
Verified review
Neuhaus chocolates
Great service from neuhaus online shop. The delivery was dispatched and delivered promptly and the recipients were very pleased with the Easter goodies.
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Answer by neuhauschocolates.com/en_BE
Apr 19, 2024
Thank you for choosing Neuhaus for your Easter gifts! We're delighted to hear that the service met your expectations and that the recipients enjoyed their goodies. We look forward to providing you with great service again soon!
Apr 3, 2024
Verified review
Neuhaus chocolates are extremely good. Every Easter and Christmas I order something different and the experience is always exceptional! Delicious!
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Answer by neuhauschocolates.com/en_BE
Apr 19, 2024
Thank you for your wonderful feedback and for making Neuhaus a part of your Easter and Christmas traditions! We're thrilled to hear that each experience has been exceptional. Looking forward to continuing to delight you with our chocolates in your future celebrations!
Apr 15, 2024
Verified review
Greatest chocolate on Earth!
Everything works perfectly. Fast delivery!I just love it!
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Answer by neuhauschocolates.com/en_BE
Apr 19, 2024
Wauw! Top compliment!
Apr 13, 2024
Verified review
Ordering was very easy and delivery was before time stated. Chocolates are delicious
Chocolates quickly delivered to UK from Belgium. Very good packaging and no damage. Neuhaus Chocolates are always excellent, as is their service. Can't fault them.
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Thank you for sharing your experience with Neuhaus Chocolates! We're thrilled to hear about your satisfaction with our chocolates and service.
Mar 7, 2024
Verified review
Toujours un service implacable, petit bémol, les pralines sont arrivées le lendemain de la date annoncée mais nous sommes à Madère dont vous connaissez peut-être leur sens de l'organisation. Il y a 8 ans, un ballotin a mis un mois pour me parvenir, alors un jour...
Merci à vous
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Answer by neuhauschocolates.com/en_BE
Mar 15, 2024
Nous vous remercions pour votre compréhension et votre patience, surtout en tenant compte des défis logistiques à Madère. Chez Neuhaus, nous nous efforçons toujours de fournir un service impeccable et nous sommes ravis que, malgré ce léger retard, vous reconnaissiez nos efforts. Nous sommes heureux d'apprendre que nos pralines continuent de vous parvenir, même avec les particularités de l'organisation locale. Merci infiniment pour votre soutien continu et pour avoir partagé votre expérience.
Mar 30, 2024
Verified review
I am Belgian so I grew up with Neuhaus, especially at Easter. Am glad that the next and next next generation who is not Belgian but English love Neuhaus. Must be the genes. Anyway, I am glad that the Easter tradition with Neuhaus continues!
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to hear that Neuhaus has been a cherished part of your Easter traditions growing up, and even more heartwarming to know that the love for Neuhaus chocolates is being embraced by the next generations, regardless of nationality. It seems like a beautiful blend of cultures and traditions, united by the universal language of fine chocolate. Here's to many more years of celebrating these sweet moments with Neuhaus!
Mar 24, 2024
Verified review
I love this chocolate and it is my absolute favourite kind of chocolate, I would love to buy it often if it was available close to me in Stockholm and it wasn’t so expensive, now I pay over 100 dollars for a kg and I eat it during a week .
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's awesome to hear you love the chocolate so much! The cost and effort to get it in Stockholm clearly show how special it is to you. Hopefully, it'll be easier to find and more affordable soon, so you can enjoy your favorite treat more often!
Mar 29, 2024
Verified review
Completely reliable
The selection for Easter is just right; the chocolate is lovely and the service was excellent. Completely reliable.
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Answer by neuhauschocolates.com/en_BE
Apr 3, 2024
It's wonderful to know that our Easter selection hit the mark and that you enjoyed both the chocolate and the service! We strive to be completely reliable and it's rewarding to hear when that's been achieved. Thanks for your feedback and we look forward to continuing to serve you with excellence!
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