EASY-surfshop.com
Reviews:

3,193 total reviews   357 reviews in the last 12 months

Review summary

Customers consistently praise the helpfulness, professionalism, and responsiveness of the support staff. The fast and reliable shipping is widely appreciated, as are the competitive and fair prices, frequent discounts, and good value for money. Communication is clear, prompt, and reassuring, with updates provided at every stage and staff easily reachable via multiple channels. Customers are satisfied with the wide selection of products, including major brands and hard-to-find items. Secure and careful packaging, especially for delicate items, receives positive remarks. The website is generally considered easy to use by most customers. A few customers note rare issues with handling returns or responsibility. Some experienced delays with shipping, particularly for items from warehouses or during international shipments. There are isolated complaints about minor packaging damages. A minority encounter issues with website navigation, language, or details on mobile devices.

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ReviewsEASY-surfshop.com

(7)
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(23)
(326)
Community member 
2 Reviews
 Verified

Nice and friendly people there at EasySurfshop. Superb Service and quick shipment!

Ordered a V-Footstrap. Right after placing the order I thought that I should have ordered another one for my other board and so I placed a second order right after the first. EasySurfShop emailed me to ask whether this was done on purpose or whether I did the second order by mistake. When I answered that I forgot to order two right away, I immediately got the postage fees for the second order refunded. Very kind and nice from EasySurfShop. Great communication too. I'm very pleased with their service.
Community member 
2 Reviews
 Verified

Overall impression and particulars

Prices are competitive. The discount is good. The quality of verbal services and communication is excellent

Reply from EASY-surfshop.com

Thank you so much for your wonderful review! 😊 We're thrilled to hear you appreciated our competitive prices, great deals, and the quality of our communication 🤝 Your support means a lot to us. Wishing you plenty of unforgettable sessions on the water! 🏄‍♂️
Community member 
1 Reviews
 Verified
Fats delivery. All good with equipment. Easy service. As well they give updates quite often with an order. So no hassle company.

Reply from EASY-surfshop.com

Thanks so much for your great review! 🚀 Awesome to hear you were happy with the fast delivery, regular order updates, and hassle-free service 🌊 We wish you plenty of unforgettable sessions on the water! 😎
Community member 
1 Reviews
 Verified

Wow - Blazing Fast!

Wow! That was all blazing fast! EasySurfShop together with UPS is a magic duo that deliver within a day from Poland to Northern Germany. Yesterday packed and invoiced, this evening received. You need to know that the items must be in their store at place. If its in the warehouse it always takes around 7 working days before they can ship. But this is mentioned in the shop at every item. I have ordered 3 items, one was deliverable immediately, the other 2 were at the other warehouse. Anyway, after asking if they can send me the one wing now and the others when they arrive they have splited the order in two and sent me the one wing immediately (which arrived within a day) and the other took some time. But this was super ok. We had a fast and responsive communication with the very friendly support and all went well! This is how user friendly support looks like! :) About the great prices we dont need to talk, cant find my Wingfoil stuff cheaper anywhere around! Thanks gals and guys from EasySurfShop, you are doing great!
Community member 
2 Reviews
 Verified
Very helpfull staff. Had some problems with the delivery and did not get support from the postal service but staff from Easy Surf did great job to sort this out, even if they did not cause the problem.

Reply from EASY-surfshop.com

Thanks a lot for your kind words! Really glad the team could help sort everything out and support you through the delivery issues 🤙 That’s what we’re here for! Wishing you perfect conditions out there! 🏄‍♂️
Community member 
1 Reviews
 Verified
Ordered a Duotone wing 4.0m, but unfortunately when I got the order complete I noticed I'd ordered the wrong size, don't know whether that was my fault or not (there is an issue with the site that it won't accept UK as a destination country, but England is OK). I immediately got in touch and the order was corrected quickly and easily.
Community member 
3 Reviews
 Verified
They can sort out everything and they can keep their calm when I make my orders more complicate...:)

Reply from EASY-surfshop.com

Thank you for the great review! 😄 We're always happy to help, even with the more complicated orders 😉 Thanks for your trust, and we can't wait to help you with the next one. Have an awesome time on the water! 🌊🏄‍♂️
Community member 
1 Reviews
 Verified
Todo fue muy rápido y sencillo. El envío llegó en el tiempo esperado y sin desperfectos. Todo de 10

Reply from EASY-surfshop.com

¡Muchas gracias por tu reseña! 😊 Nos alegra saber que todo fue rápido, sencillo y que el pedido llegó en perfectas condiciones 📦 ¡Disfruta de tu nuevo equipo y te deseamos grandes sesiones en el agua! 🌊🤙
Community member 
2 Reviews
 Verified
I like that i got fast answers from support. You should write your full adress on your return form! :)

Reply from EASY-surfshop.com

Thanks a lot for your feedback! 😊 We're really happy to hear our support team could help you quickly 🤝 And thanks for the suggestion about the return forr, we'll take a closer look at it. Enjoy your gear and see you on the water! 🌊🤙
Community member 
1 Reviews
 Verified
I don´t have any objetion. Your attention was very very good so I´ll tell you to keep selling like you have been.

Reply from EASY-surfshop.com

Thank you so much for your kind words! 😊 It means a lot to hear you were happy with the support you received 💙 We'll keep doing our best! Thanks for your trust, and enjoy every moment on the water! 🌊🤙
P V
Philippe v.
5 Reviews
|
NL
 Verified
Love this shop, great collection of the latest gear and great people to get to an offer that is attractive enough to order.

Reply from EASY-surfshop.com

Thanks so much for the amazing words! 🌊 It means a lot to hear you enjoy both our gear selection and the support from our team 🏄‍♂️ Thanks for riding with us! Wishing you epic sessions and see you again soon! 🤙
Community member 
6 Reviews
 Verified
They are probably the best windsurfing Internet boutique in Europe.. best organised good products and all so very helpful if you have any problems Jacob Denmark

Reply from EASY-surfshop.com

Thanks so much for such an awesome review, Jacob 😊 We’re super happy to hear everything from the service to the support hit the mark, especially when things need a little extra help 🤙 Wishing you epic windsurf sessions in Denmark! 🏄‍♂️
Community member 
1 Reviews
 Verified
Details of products are sometimes difficult to find and while scrolling details of a product on smartphones, it by mistake seipes to the next product which is annoying.
Community member 
1 Reviews
 Verified

Thanks for the gear…🤩

Thanks for the gear…🤩 Maybe it’s took little long time ( 3 weeks )
Community member 
3 Reviews
 Verified

NP Fire Fly Wing

Good buying experience. The website was easy enough to navigate so often scan sight to see what's new.

Reply from EASY-surfshop.com

Thanks a lot for your opinion! 😊 Awesome to hear you had a smooth buying experience and enjoy browsing our latest gear 🤙 Hope to see you back soo! Have an amazing time on the water! 🏄‍♂️
Community member 
1 Reviews
 Verified
Szybko sprawnie i na czas i z przesyłką do Hiszpanii Polecam
Community member 
2 Reviews
 Verified
Fast answers. Id like faster handling with my return items!

Reply from EASY-surfshop.com

Thank you for your feedback! 🙏 We're glad to hear you were happy with our quick responses, and we appreciate your suggestion. We'll keep working to make the process even smoother 🚀 Thanks for helping us improve, and we hope to welcome you back soon! 🌊
Community member 
1 Reviews
 Verified
Prix canon, équipe réactive, livraison rapide, produit conforme ( nelipryde v8 7.7m2( Site génial, je recommande vivement

Reply from EASY-surfshop.com

Merci beaucoup pour ce super retour ! 😊 Merci pour la recommandation, ça nous fait vraiment plaisir 🤙
Community member 
2 Reviews
 Verified

Fast delivery and good service after delivery

Fast delivery. Quick response to questions. Very polite.

Reply from EASY-surfshop.com

Thank you for your kind review! 🚚✨ We're delighted to hear you were happy with the fast delivery and our support after your purchase 😊 Enjoy your gear, and we wish you many fantastic sessions on the water! 🤙
Community member 
1 Reviews
 Verified
Great customer service Fast shipping Great price

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