EASY-surfshop.com- Logo - reviews

EASY-surfshop.com
Reviews:

394 reviews in the last 12 months2,410 total reviews  

4.89
Excellent

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Top positive review

Aug 21, 2023
 Verified review
Better would be to respect the delivery time expectation. so that 3-10 days is not two or three weeks .

Top negative review

Dec 6, 2023
 Verified review
Customer care mostly absent, improve knowledge of digital payments, and relative installment. Reduce delivery cost absolutely. Price are good.
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Reviews for EASY-surfshop.com

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Dec 6, 2023
 Verified review
Customer care mostly absent, improve knowledge of digital payments, and relative installment. Reduce delivery cost absolutely. Price are good.
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Answer by EASY-surfshop.com
Dec 13, 2023
Dear Customer, We are sorry, but this can't be true! 😊 This is another opinion: 'Always the best prices, and I like the chat. Very often online.' Wishing you Good Winds anyway! EASY-surfshop Team
Nov 24, 2023
 Verified review
Description of the product was not very accurate, so that I made a small mistake in ordering
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Answer by EASY-surfshop.com
Dec 12, 2023
Thank you for your opinion! We see that this order has been canceled, and with the assistance of our expert, you have successfully placed another order! :) Remember, you can always rely on our help before making purchases. We recommend ourselves for future transactions! EASY-surfshop Team
Jun 12, 2023
 Verified review
I have a prepaid order from you, done almost a month ago, but the delivery hasnt completed yet...
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Answer by EASY-surfshop.com
Jul 3, 2023
We apologize for the delay in completing the delivery of your prepaid order. I understand your frustration, and I sincerely apologize for any inconvenience this may have caused you. We are actively working to resolve the issue with the O'neill warehouse. The issue was due to a backlog at our central warehouse, which caused a two-week delay. Thank you for your understanding and patience. Good Winds!
Jun 5, 2023
 Verified review
no delivery after weeks when as a first time user I was told a couple od days....
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Answer by EASY-surfshop.com
Jul 3, 2023
We sincerely apologize for the delay in the delivery of your package through DHL. We understand the frustration and inconvenience this has caused you, and we take full responsibility for the situation. The delay was beyond our control and was due to unforeseen circumstances in the shipping process. We have been in close communication with DHL to address the issue and expedite the delivery as soon as possible. We hope you are satisfied with the equipment. Wishing you good winds! EASY-surfshop Team
JM
Jorge M.
Lisbon, Portugal
Oct 19, 2023
 Verified review
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Answer by EASY-surfshop.com
Oct 27, 2023
Thank you for your opinion, but: "Please cancel this order. I have placed a new one" Customer "Thank you for your information" Ewa - Customer service It seems like we received too few stars ;) Maybe you fell asleep while counting them, we understand... ;) We recommend ourselves for the future. EASY-surfshop Team
Aug 21, 2023
 Verified review
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Answer by EASY-surfshop.com
Sep 11, 2023
Dear Morten, We noticed a negative review about our store. Could you please tell us what happened and if you could consider revising it? We put in our best effort to serve you 100%, we sent your board on time, so we're unsure why we received only one star from you. Thank you in advance for your response and for possibly reconsidering your review; it might just be a simple misunderstanding. Wishing you a great day ahead and good winds! EASY-surfshop Team