I have a prepaid order from you, done almost a month ago, but the delivery hasnt completed yet...
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Answer by EASY-surfshop.com
Jul 3, 2023
We apologize for the delay in completing the delivery of your prepaid order. I understand your frustration, and I sincerely apologize for any inconvenience this may have caused you. We are actively working to resolve the issue with the O'neill warehouse. The issue was due to a backlog at our central warehouse, which caused a two-week delay. Thank you for your understanding and patience. Good Winds!
Jun 5, 2023
Verified review
no delivery after weeks when as a first time user I was told a couple od days....
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Answer by EASY-surfshop.com
Jul 3, 2023
We sincerely apologize for the delay in the delivery of your package through DHL. We understand the frustration and inconvenience this has caused you, and we take full responsibility for the situation.
The delay was beyond our control and was due to unforeseen circumstances in the shipping process. We have been in close communication with DHL to address the issue and expedite the delivery as soon as possible.
We hope you are satisfied with the equipment. Wishing you good winds! EASY-surfshop Team
Thank you for your opinion, but:
"Please cancel this order. I have placed a new one"
Customer
"Thank you for your information"
Ewa - Customer service
It seems like we received too few stars ;) Maybe you fell asleep while counting them, we understand... ;)
We recommend ourselves for the future.
EASY-surfshop Team
Aug 21, 2023
Verified review
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Answer by EASY-surfshop.com
Sep 11, 2023
Dear Morten,
We noticed a negative review about our store. Could you please tell us what happened and if you could consider revising it? We put in our best effort to serve you 100%, we sent your board on time, so we're unsure why we received only one star from you. Thank you in advance for your response and for possibly reconsidering your review; it might just be a simple misunderstanding. Wishing you a great day ahead and good winds! EASY-surfshop Team
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