EASY-surfshop.com- Logo - reviews

EASY-surfshop.com
Reviews:

331 reviews in the last 12 months2,455 total reviews  

4.92
Excellent

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Top positive review

Aug 21, 2023
 Verified review
Better would be to respect the delivery time expectation. so that 3-10 days is not two or three weeks .

Top negative review

Dec 6, 2023
 Verified review
Customer care mostly absent, improve knowledge of digital payments, and relative installment. Reduce delivery cost absolutely. Price are good.
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Reviews for EASY-surfshop.com

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RK
Rob K.
Kapelle
Mar 21, 2024
 Verified review
Great service. Sale items are attractive. Delivery time could be better.
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Answer by EASY-surfshop.com
Mar 22, 2024
Thank you for your feedback! We're delighted to hear that you found our service to be great and that you found our sale items attractive. Regarding the delivery time, we understand your perspective. However, we'd like to clarify that your package was delivered within 5 business days from the shipping date, which falls within the estimated delivery time frame of 3-10 business days to the Netherlands as indicated on our website. We strive to provide timely delivery while ensuring the safety and quality of each shipment. Your satisfaction is important to us, and we'll continue to work on improving our services. If there's anything else we can assist you with, please feel free to reach out.
Jan 5, 2024
 Verified review

Problems account owner's address and delivery address differ

You have problems when account owner's address and delivery address are different. The delivery address was properly used, but phone number of account owner was used. This is extremely inconvenient when you wish to buy and deliver a present for your friend. See order no. 1019829.
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Answer by EASY-surfshop.com
Jan 8, 2024
Thank you for providing feedback on your purchases in our store. We are actively working on improving our system. Indeed, currently, if you don't manually change the phone number or email address, the data will be copied from the sender/account owner. Next time, everything will go smoothly, :) We appreciate your recommendation! Good Winds! EASY-surfshop Team
Jan 3, 2024
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Jan 1, 2024
 Verified review

Good postsale service

Very good tracking of the shipment. Quick response from after-sales service.
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Answer by EASY-surfshop.com
Mar 22, 2024
Thank you for appreciating our efforts.
Dec 13, 2023
 Verified review
The price of the products is pretty good. Instead the cost of the shipping is very high compared to the offered service
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Answer by EASY-surfshop.com
Dec 14, 2023
Thanks a bunch for sharing your thoughts! Sadly, we can't wiggle down those transportation costs. You know how it is - we're in the business game, and everything's got to click, or we might vanish into thin air. We're all about passion for our favorite sports, but running a charity gig just isn't our style :) Thanks a million for your order! Wishing you some awesome winds and, hey, keep us in mind for future adventures! Cheers! EASY-surfshop Team
Nov 23, 2023
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Nov 15, 2023
 Verified review
Affidabilità
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Oct 17, 2023
 Verified review
Not always item is in the store, so it can take longer to get it
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Answer by EASY-surfshop.com
Oct 19, 2023
Thank you for your feedback. You're absolutely right; it's important to pay attention to the details provided for each product. For instance, in the case of the product you've mentioned: https://easy-surfshop.com/do/item/N-ONL-2065-2230/ONEILL-Neoprene-gloves-Epic-2mm-DL-BLACK#sub-ONL-2230-002-2XS (More than 5 pcs available in an external warehouse Ready to send up to 10 working days) You can use this information to plan your purchases accordingly or search for a product that is available in our warehouse for quicker delivery. https://easy-surfshop.com/do/item/N-ION-2065-GLOVESNEO21/ION-Neoprene-gloves-Neo-21---black#sub-ION-48200-4144-C01-52-L (More than 5 pcs available in our warehouse Shipment next working day) We hope we've been helpful! Shopping with us is really EASY! Good Winds! EASY-surfshop Team
Sep 26, 2023
 Verified review

Importo troppo alto per le condizioni

L’importo pagato non è adeguato alle condizioni della vela: Nonostante la descrizione la vela è piena di bolle profonde (alcune più di un cm)su molti ferzi. La riparazione del primo ferzo non era adeguata alla descrizione.
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Answer by EASY-surfshop.com
Oct 19, 2023
Grazie per il tuo feedback. Esaminiamo attentamente e individualmente le vele usate. Tuttavia, le valutazioni dei nostri clienti possono variare. Se la vela usata non ti piace, puoi sempre restituirla entro 60 giorni. Siamo sempre pronti ad aiutare con la spedizione dei prodotti restituiti. Basta contattarci. Ci raccomandiamo! Buoni venti! https://easy-surfshop.com/do/item/U02708/GA-Sails-Windsurf-sail-Hybrid-HD-6.4-Red-2022-USED EASY-surfshop Team
Sep 18, 2023
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Sep 14, 2023
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Aug 28, 2023
 Verified review
La botavara es de una gran calidad,el precio buenísimo y el envío bastante rápido, pero no puedo dar las 5 estrellas porque el embalaje de la botavara era muy deficiente,cualquier golpe la habría dañado, es un producto caro y delicado y que esté bien protegido es primordial.
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Aug 23, 2023
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Aug 21, 2023
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Better would be to respect the delivery time expectation. so that 3-10 days is not two or three weeks .
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Aug 14, 2023
 Verified review
Good customer service and promt communication skills.
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Jun 24, 2023
 Verified review
Payment solution can be improved
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GP
Jun 18, 2023
 Verified review
Good
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Jun 14, 2023
 Verified review

Thanks I got what I order!

Thanks I got what I orderd. Efficient feedback, after my order.
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