expresta.euReviews:
101 reviews in the last 12 months229 total reviews
Excellent
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Top positive review
Jul 7, 2023
Verified review
EXPRESTA is definitely the best! I recently ordered business cards and wasted countless hours, I went through unbelievable frustration and annoyance with a well-known universal company. After 10 days I cut the cord and discovered EXPRESTA.EU They are efficient, quick, thorough, without confusion and numerous instructions, polite and caring. A company where you will deal with a human and receive personalised attention. Unlike so many where auto-mails are all that one receives. I am delighted with my business cards and I highly recommend Expresta.
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Top negative review
May 18, 2023
Verified review
I've had terrible experience throughout. First i was promised delivery date of Thursday. Then the order did not proceed for processing because now they needed an additional confirmation. I luckily checked the online account the next day otherwise I wouldn't have known as I did not get any email to approve. Anyways, now the delivery date was Friday. I was waiting patiently but it did not ship out due to some technical issue apparently. Now the order shipped on Friday. I kept pleading the customer care guy to ship it early so I atleast get by Saturday. The delivery date was showing on Tuesday next week. My anniversary was on Saturday and I missed my gift. Fast forward, I go to office on Monday as I know the order will come on Tuesday but then dhl decided to deliver on Monday and as I wasn't home, they went back. I had to finish work and then head over to dhl before they closed to collect the parcel. I sent an escalation email too and it's been days I've not heard from anyone at all. This is how they treat their customers. Not ordering again.
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Reviews for expresta.eu
Jul 23, 2023
Verified review
Prompt communicaion, and easy to use website
The website interface was very user friendly, and the communication back and forth with the graphic designer was prompt and very helpful - and it's nice to discuss options with a person! I also liked that the paper qalities had ratings next to them, as well as a description to help me determine the best paper for my book. The final product of the book is absolutely lovely.
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Jul 21, 2023
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Jul 19, 2023
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Good printing
I love using them for printing postcards and other paper goods!
Recommended!~ My business cards came out so beautiful!
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Jul 14, 2023
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Jul 12, 2023
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Prompt and perfect
The service was prompt and the final product exactly what I wanted. Thank you!
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Jul 7, 2023
Verified review
I am delighted with my business cards and I highly recommend Expresta.
EXPRESTA is definitely the best! I recently ordered business cards and wasted countless hours, I went through unbelievable frustration and annoyance with a well-known universal company. After 10 days I cut the cord and discovered EXPRESTA.EU They are efficient, quick, thorough, without confusion and numerous instructions, polite and caring. A company where you will deal with a human and receive personalised attention. Unlike so many where auto-mails are all that one receives. I am delighted with my business cards and I highly recommend Expresta.
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Jul 7, 2023
Verified review
Great quality and quick services for a great price! I will defiantly use Expresta services again in the future.
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Jun 29, 2023
Verified review
A very positive experience! A graphic designer even got in touch to check if the way the document was scaled was ok for me. Would order with Expresta again in the future. The print is also of high quality!
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Jun 26, 2023
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I liked prompt communication!
I liked prompt communication with the designer, and simple explanation to understand. It was my first time to order a book, but I was fortunate to find this company. Everything went very smoothly, and I am very satisfied with the result too. Thank you very much. I will absolutely order my next book here!
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Jun 25, 2023
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Extrelmy fast production and delivery, top quality
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Jun 22, 2023
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Jun 21, 2023
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Very good prices, fast delivery and great service!
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Jun 12, 2023
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Great service and product.
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Jun 12, 2023
Verified review
very efficient
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Jun 4, 2023
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Jun 1, 2023
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Fantastic quality and quick shipping. Very happy :)
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PR
Peter R.
Brunnen
May 30, 2023
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May 23, 2023
Verified review
I appreciated the real-time updates and Milan calling to give quick updates. I think expresta should rely more on DHL since they actually deliver.
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Answer by expresta.eu
May 24, 2023
Thank you for providing your feedback. We genuinely appreciate your input and are pleased to hear that you valued the real-time updates and our efforts to keep you informed promptly. We understand the importance of timely communication and ensuring a smooth delivery process. Regarding your suggestion about the delivery, we appreciate your perspective. We constantly strive to provide the best delivery experience for our customers, and your feedback helps us evaluate our options. If you have any more suggestions or concerns, please don't hesitate to reach out. We look forward to serving you in the future.
May 18, 2023
Verified review
Poor customer experience…
I've had terrible experience throughout. First i was promised delivery date of Thursday. Then the order did not proceed for processing because now they needed an additional confirmation. I luckily checked the online account the next day otherwise I wouldn't have known as I did not get any email to approve. Anyways, now the delivery date was Friday. I was waiting patiently but it did not ship out due to some technical issue apparently. Now the order shipped on Friday. I kept pleading the customer care guy to ship it early so I atleast get by Saturday. The delivery date was showing on Tuesday next week. My anniversary was on Saturday and I missed my gift. Fast forward, I go to office on Monday as I know the order will come on Tuesday but then dhl decided to deliver on Monday and as I wasn't home, they went back. I had to finish work and then head over to dhl before they closed to collect the parcel. I sent an escalation email too and it's been days I've not heard from anyone at all. This is how they treat their customers. Not ordering again.
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Answer by expresta.eu
May 19, 2023
We are very sorry for your experience and apologize for the complications in processing the order. Your design had to be edited by a graphic designer. The image was missing the overlap from the graphic, which is necessary for framing. After editing, we sent you the visual for approval. We asked you about the need to confirm the graphics for production with an automatic email and SMS notification. If the image is modified, the delivery date may be extended (we had also informed you about this fact in the second step of the order).
10.5. You have confirmed the preview for production.
11.5. The canvas was ready for shipment.
You contacted us that you need the delivery on Friday. In the order, we have therefore set you the fastest possible shipping via DHL.
Delivery dates are estimated, not guaranteed. We are very sorry that the extended delivery date caused complications for you. Unfortunately, we do not have much influence on possible problems with the carrier after the shipment.
We have contacted you regarding compensation.