expresta.euReviews:
99 reviews in the last 12 months190 total reviews
Excellent
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Top positive review
Jul 7, 2023
Verified review
EXPRESTA is definitely the best! I recently ordered business cards and wasted countless hours, I went through unbelievable frustration and annoyance with a well-known universal company. After 10 days I cut the cord and discovered EXPRESTA.EU They are efficient, quick, thorough, without confusion and numerous instructions, polite and caring. A company where you will deal with a human and receive personalised attention. Unlike so many where auto-mails are all that one receives. I am delighted with my business cards and I highly recommend Expresta.
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Top negative review
May 18, 2023
Verified review
I've had terrible experience throughout. First i was promised delivery date of Thursday. Then the order did not proceed for processing because now they needed an additional confirmation. I luckily checked the online account the next day otherwise I wouldn't have known as I did not get any email to approve. Anyways, now the delivery date was Friday. I was waiting patiently but it did not ship out due to some technical issue apparently. Now the order shipped on Friday. I kept pleading the customer care guy to ship it early so I atleast get by Saturday. The delivery date was showing on Tuesday next week. My anniversary was on Saturday and I missed my gift. Fast forward, I go to office on Monday as I know the order will come on Tuesday but then dhl decided to deliver on Monday and as I wasn't home, they went back. I had to finish work and then head over to dhl before they closed to collect the parcel. I sent an escalation email too and it's been days I've not heard from anyone at all. This is how they treat their customers. Not ordering again.
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Reviews for expresta.eu
Nov 20, 2023
Verified review
Excellent quality, price and service
At first I was worried, because I have never had a book printed before, but it was a super easy and quick process at expresta. Completely on time, I received this book, which is a really good quality print. I also reached out to customer support when placing my order and I got a very fast response.
I can highly recommend expresta for printing out books, and I will most definitely use them in the future.
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4 days ago
Verified review
great price and quality. when i made the order, I was told that I would receive a message confirming that my design was suitable to print. i did not receive this which was a bit worrying. the final product is excellent however so I will be suing the service again.
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Nov 20, 2023
Verified review
Expresta service is amazing!
I am a return customer, printed with them many times, and they are always very fast and offer designer help which is priceless for me.
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Nov 14, 2023
Verified review
Extremely carefull in the communication, design chek, and with a great printing and paper quality. Also the packaging is nice
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Nov 17, 2023
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Fantastic service.
Email response very quick as well. Can't fault them in any way.
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5 days ago
Verified review
Amazing staff,excellent result and really good and fast delivery
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Nov 17, 2023
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As advertised. No issues
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2 days ago
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Really professional.
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Nov 15, 2023
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Nov 9, 2023
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Nov 6, 2023
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Nov 20, 2023
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Distorted images, no communcation, poor support
The designer of Expresta has edited my files without informing me, made mostly all of them distorted, because there were no bleed. The uploaded files were 600 dpi so it was possible to edit the files without quality loss of distortion, but we didn't even communicated anything towards me, just printed out everything. On top of that, the size of one sticker was completely different (28mm instead of 25mm) so I can't use them at all. They offer €150 EUR refund if we're not satisfied with the quality, which is not true at all. Messaging with them for nearly 3 weeks now, still no solution. For the last response I had to wait 10 days.
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Answer by expresta.eu
Nov 21, 2023
We are sorry for your dissatisfaction, but we have tried to deal with your complaint. We have suggested several ways to solve the situation. Unfortunately, we can't approved the fully complaint, as you sent us a photo of one product. Subsequently, you have complained about all 5 products - no mention of damage and no photos sent. We asked you for additional information.
You used the products despite the complaint.
Your graphic wasn't prepared for printing according to the standard. On of our basic services is graphic editing for free, which was implemented. You missed bleeds and cut lines. However, we always send modified graphics to the customer for approval before printing. You confirmed your order for printing without comments.
Your last request is from yesterday, in which you ask a refund for 2 products. You can consider it confirmed.
Nov 2, 2023
Verified review
Super servise, customer care. Very satisfied, also products are super nice. Will buy again.
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Nov 1, 2023
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Ten out of ten
The process was quick and easy. I felt trust during the whole time.
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Oct 16, 2023
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Great customer service and printing, quick delivery.
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Oct 20, 2023
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Nice service
Nice and quick service, great quality !
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Oct 5, 2023
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Service and print quality is amazing!
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Oct 6, 2023
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Everything was great!
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Oct 19, 2023
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calendar
fast good quality
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Oct 9, 2023
Verified review
professional
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