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Review summary
Customers overwhelmingly praise the high quality of print materials, finishes, and final products, often describing results as exceeding expectations. Fast turnaround and delivery times are frequently highlighted as a positive aspect. Staff are consistently described as helpful, friendly, responsive, and solution-oriented, with personalized assistance repeatedly noted. Communication is generally praised for being clear, prompt, and effective. Customers appreciate the user-friendly website and ordering process. Most customers find the pricing fair or competitive. Support with design, including proactive suggestions, adjustments, and designer interactions, receives enthusiastic appreciation from customers. A few customers note occasional delays in delivery times. Some customers report issues with unresponsive email support or unclear instructions. Suggestions are made for improvements to specific steps or clarity in the ordering process. A few customers note increased production or shipping costs and express a desire for more transparent or flexible pricing options.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsexpresta.eu
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Verified
⭐⭐⭐⭐⭐ My first Comic - Printed to Perfection
⭐⭐⭐⭐⭐
My name is Roberto “Robby” Senatore, producer, director and author of Retecta® Movies Pictures.
Expresta printed my very first comic:
“Hausmeister Gerhard – Der Legionär auf zwei Rädern”
It is a unique comic created for the Roman Open-Air Museum Hechingen-Stein (Villa Rustica) in Germany.
From the very beginning I received excellent support. The Expresta team carefully checked my print files and even informed me about small adjustments that improved the final result. This professional service impressed me very much.
The print quality, colours, sharpness, cover, binding and packaging are simply outstanding.
I give Expresta my highest recommendation and personally rate them 10+ out of 10.
I am looking forward to many future projects together with Expresta.
Thank you to the entire Expresta team for making my first comic such a wonderful success!
Reply from expresta.eu
Hello,
thank you so much for this incredible review! It was an absolute honor for the Expresta team to print your very first comic, “Hausmeister Gerhard,” for the Roman Open-Air Museum Hechingen-Stein.
We are thrilled that you were so happy with our professional support, file-checking, and the outstanding final quality of the print and packaging. Your 10+/10 rating means the world to us and motivates our whole team.
Thank you for your highest recommendation, and we are already very much looking forward to collaborating with you on many future projects!
Verified
Refunding
The product quality was good, nothing to complain there. I also had helpful staff in the beginning to help with the process.
The room for improvement: I made an order with fast production time (aka I payed extra for fast production). But the production took almost double that was promised. I submitted an complaint for a refund and I had to demand for a sufficient refund. I was offered a so called ”maximum discount” which was the amount I had payed for the fast production, but without the VAT that I had payed. In my opinion that is the bare minimum to be refunded. So I had to specifically ask that the VAT that I payed for the fast production will also be refunded.
Reply from expresta.eu
Hello,
thank you for sharing your feedback. We are glad to hear that you were satisfied with the product quality and our customer service at the beginning of the process.
We sincerely apologize for the delay in production and the inconvenience it caused. As we discussed in our recent email communication, we contacted you promptly to resolve this issue and are more than happy to refund the express production fee.
Regarding the refund amount, the "maximum discount" we initially quoted was the base price excluding VAT. Please rest assured that since you paid the VAT, the full amount including VAT will be fully refunded to you.
We have successfully processed the refund. You should receive the funds within the next few days.
Have a nice rest of day.
Verified
Had to print a large number of books in less than a week, and every other printer I contacted refused the job. Expresta stepped in and supported me through every obstacle with the files. They were fully solution-oriented and never focused on problems. The print quality was really excellent as well. Absolutely amazing service! Super reliable, delivered on time, and 100% recommended!
Reply from expresta.eu
Thank you very much for your wonderful feedback and trust. We are truly glad that we were able to support you even under a tight deadline and that you were satisfied with both the quality and our approach. We greatly appreciate your recommendation! 😊
Verified
Very beautiful, high quality.
I really liked the printed colors on the cover—it looks beautiful and turned out very well. I wanted to know how I should submit the PDF for the interior pages to ensure the page numbering is correct, or if I should ask the designer to handle that.
Reply from expresta.eu
Thank you for the great review! We are delighted that you are so happy with the cover colors.
For the interior, submitting a complete PDF with pages in sequential order and already numbered in the layout is ideal. Your designer can easily handle this, or our graphics team can assist you if needed—just leave us a note with your order.
When placing your next order, feel free to contact us via email or live chat—we’ll be more than happy to help you!
Verified
Excellent service and product
The books were delivered in a week. The quality of paper and the cover were excellent. Help was given with the cover design with no extra charge. A few paragraphs of the text were faded slightly but all was clear and legible.
Reply from expresta.eu
Hello,
thank you so much for the fantastic review! We are delighted to hear that you were pleased with the paper and cover quality, as well as our cover design assistance.
It was a pleasure helping you with your book project, and we look forward to working with you again.
Verified
Awesomely professional - can only recommend
Awesome - had the opportunity to try for a gift idea as a private person - easy configuration and fast and qualitative result. The verification of the design through their team and confirmation step from the customer is a great idea. Would recommend.
Reply from expresta.eu
Thank you for the awesome feedback:).We're glad our configuration and team verification process made your gift project easy and successful. We highly appreciate your recommendation and look forward to working with you again.
Verified
Highly recommended
Communications excellent and the Order process was straight forward and quick delivered to Cyprus in less than a week highly recommended.
Η επικοινωνία ήταν εξαιρετική και η διαδικασία παραγγελίας ήταν απλή και γρήγορη, παραδόθηκε στην Κύπρο σε λιγότερο από μία εβδομάδα, το συνιστώ ανεπιφύλακτα.
Reply from expresta.eu
Thank you for the fantastic feedback! We are so glad that our straightforward process and quick delivery all the way to Cyprus met your expectations. Hearing that you highly recommend us is the best reward for our team. :)
Verified
Book printing
Your customer support on e-mail does not seem to work. No response at all - even after several reminders. But the on-line chat gave me immediate reply. And the print quality was perfect.
Reply from expresta.eu
Thank you so much for your honest and detailed review! We are truly delighted to hear that you are so happy with our print quality and that our live chat team was able to help you immediately.
At the same time, we sincerely apologize for the delay and lack of response to your emails. This is definitely not the level of service we aim to provide. We are already looking into what happened with your messages so we can improve our email response times right away.
Thank you for your patience and constructive feedback. We look forward to welcoming you back to Expresta for your next project!
Verified
Excellent helpful service.
Great experience. Good pricing. Clear options. Staff were responsive, patient and helpful to me. I am pretty new to this so needed some guidance. What I can say is the pdf I sent , came back professionally printed. I will use def use this service again.
Reply from expresta.eu
Thank you for the fantastic review! Being new to printing can feel a bit overwhelming, so we are glad our staff was there to guide you patiently through the options and pricing. It’s amazing to hear that you love the professional quality of the final print. Thank you for choosing Expresta, and we look forward to welcoming you back for your next order.
Verified
Cutomer support is exceptional, responds in minutes, very helpful.
The sending process and delivery was a bit late (said 3 days it was 5 i believe) but overall very great experience.
The product is in great quality. Love it.
Reply from expresta.eu
Vielen Dank für Ihr tolles Feedback :)
Es freut uns sehr, dass Sie mit unserem schnellen Kundenservice und der Qualität des Produkts so zufrieden sind. Schön, dass Sie insgesamt eine tolle Erfahrung bei uns hatten.
Wir freuen uns schon auf Ihren nächsten Auftrag.
Verified
Absolutely delighted with my purchase. Quality of print and colour reproduction was excellent. I would certainly use them again.
Verified
I did really appreciate the friendly web interface in use to share the data about the design, the content, and the choices concerning paper materials. I did also appreciate the initiative and suggestions of improvement given by designers for the finalization of the book. I was really glad and satisfied with the final product. See we soon for other works. Best regards, P. Joassin from Belgium.
Reply from expresta.eu
Thank you for your valuable review. We are happy with your satisfaction.
Have a nice rest of day.
Verified
an amazing book !!
I would like to thank you very much!!
I received a perfect book and I was very happy with it!
I could not imagine that it would be so beautiful!
Thank you especially because I understood that you also corrected the color transition in the background of the cover for me. This is something that really excited me!
Reply from expresta.eu
Thank you very much for your kind words! We are happy that you like the book and that it met your expectations. We are also very pleased that you noticed the adjustment of the color transition on the cover.
We wish you a lot of joy with the book, and once again thank you for your trust! 😊
Verified
when ordering fast and professional help.
production was fast and delivery even faster
books received this morning. good quality.
Reply from expresta.eu
Thank you so much for the fantastic review! We are delighted to hear that you were happy with our fast production, super-quick delivery, and the quality of your books. It was a pleasure working with you, and we look forward to your next order!
Verified
I’m very happy with everything. The designer was excellent, and I’m extremely satisfied with the printed books. The quality exceeded my expectations, which is why I decided to place a second order.
Reply from expresta.eu
Thank you so much for this wonderful review! We are absolutely thrilled to hear that the quality of your printed books exceeded your expectations and that you were happy with our designer's work.Thank you for your continued trust, and we look forward to delivering the same excellent results for your next project.
Verified
The customer service has been fantastic. Ema was a huge help via chat, answering all my questions, and the entire sales team helped me speed up the payment approval and production process.
Reply from expresta.eu
Wow, thank you for the fantastic review! We are thrilled to hear that Ema and our sales team provided such great support and managed to speed things up for you. That is exactly what we mean by 'Expresta' service! Thank you for your trust, and we can't wait for your next order.
Verified
The only complaint is the enormous increase in postage costs (from 20 € to 60 € for the same weight, destination etc... which is insane!), other production costs also increased quite a lot (around 20 % for the same product parameters). Relying on AI also proves a two-edged sword, as it makes the wrong assumptions, human eyes should always be used to check.
Reply from expresta.eu
Good day,
thank you for your feedback and for taking the time to write it. We understand your frustration regarding the increase in shipping and production costs – unfortunately, these changes are due to current pricing conditions and logistics expenses. The 6€ difference in shipping costs is related to the increase in rates by the shipping company. Additionally, the weight of the package differed by 7 kg because the books in these two orders have a different number of pages, which also affected the price.
Regarding the use of AI, we truly appreciate your remark. We would like to emphasize that our company’s pricing is not based on AI. On the contrary, we always prioritize good working relationships with our customers and prompt communication. We have sales representatives ready to answer any questions and provide guidance even before placing an order, so you can have full confidence and support.
Human oversight is truly essential.
Thank you for your understanding and trust.
Verified
Excellent! But add different languages :D
I liked the processing and shipment speed and precision. The production quality was excellent and the photos were clear and high quality printed. The layout builder was quite easy to use and gave me wide opportunities to personalize my calendar.
Surely the next time i will again use your service. Something that could be better is the fact that the calendar wasn't available in other languages than English. I would really like the option to change the language of days, months and to automatically add public holidays from that state (ex. Italy, for my case).
Reply from expresta.eu
Thank you for taking the time to review. Customer satisfaction is our priority.
Have a wonderful day. :)
Verified
Very good quality of the books. They look amazing! I liked the communication of the designer and small implovements done. The ordering system and instructions were quite good.
DHL has damaged the package , but the books were still fine.
Reply from expresta.eu
Thank you very much for your kind review! We truly appreciate that you are satisfied with the quality of the books and their design. We’re glad you liked the communication with the designer and the small improvements made during the process.
We’re sorry to hear about the issue with DHL, but we’re happy that the books arrived safely in the end. Your satisfaction is very important to us, and we will continue striving to provide the best possible service.
Thank you once again for your trust, and we wish you a pleasant reading experience!
Verified
Excellent!!
Great! They are professional and all their products always exceed my expectations! I love working with them!
Reply from expresta.eu
Thank you for your feedback and rating! We appreciate your support and look forward to your next order.
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expresta.eu
- +421221023233
- expresta.eu
- satisfaction@expresta.com
- Bratislava, SVK
About
expresta.eu
We are an online printing company with more than 15 years of experience. We are focused on high-quality and fast online printing services with a wide portfolio of printing products. We are online, whi...
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