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Review summary
Customers consistently praise the high quality, durability, and premium materials of the products. The beauty, uniqueness, and stylish appeal of the designs are frequently highlighted, along with thoughtful packaging and the inclusion of handwritten or personalized notes. Personal touches such as size adjustments and personalized messages are also well received. Customer service is described as friendly, attentive, efficient, and quick to resolve issues or answer questions. Additionally, customers generally experience fast, reliable delivery and clear order tracking. A few customers mention issues with the heaviness or sizing of some products, and there are rare reports of minor delivery delays.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsbrottdog.com/en
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I loved it
I really loved it, to be honest. It took a few days to arrive, but I got in touch with them and they informed me it was within the timeframe because they do everything in an artisanal and personalized way.
Honestly, when we received the leash and harness, the whole family loved them. They are beautiful and have spectacular quality. Without a doubt, they won't be the last ones we buy.
Congratulations and keep it up!
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Excellent quality and design
This is the third collar we've bought for our dog at Brott, and we still love it! They are very durable products; in fact, this time we replaced it due to normal wear and tear, but mainly to try a different design. We love that they renew their collections and add new patterns so frequently. The only detail is that this time we missed the personalized thank-you card they used to include. I know it's a little thing, but we thought it was a very nice gesture. Despite that, we remain loyal customers!
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Excellent.
The designs are beautiful, and the quality is excellent.
Plus, super fast shipping.
And exceptional packaging.
I love the handwritten note, it may be silly but it makes the online shopping experience very personal.
The size guide is super useful.
Thank you very much.
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Beautiful collars and leashes…. You receive them and think they look even nicer than in the photo when you buy… the clasp for my dogs that pull a lot is very, very secure… the finishes are superb… the quality-price ratio is excellent 🐶
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Hommer (a little bulldog demon) has been using Brrott collars and leashes for several years now. Although we usually buy them in physical stores, for the first time we used the online store and I can only give thanks for their kindness, for their review of my order (I had mistakenly ordered two leashes), and the handling of the return. Wonderful attention, customer service, and the quality of their products is excellent.
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returned customer :)
we purchased previous 2 collars and 2 harnesses in Poland long time ago and we found them amazing. We just got new collars and they are great. wonderful quality and design. We will order harnesses soon. I just wanted to make sure I got the right size. Great product and great customer experience. Loved that package. all teh best an hope your business will grow.
Reply from brottdog.com/en
Marcin, reading your message truly made us smile 😊 Knowing that you discovered Brott years ago in Poland, that your first collars and harnesses are still remembered so fondly, and that you've decided to come back to us means a great deal. Thank you not only for your kind words about the quality, design and customer experience, but also for noticing the care we put into every package. As a small workshop, those details matter to us 🙏 Thank you for your trust, customers like you are the reason we keep doing what we do 🌿
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Very happy, the design and quality are wonderful, it fits our ZOE perfectly, it is a very beautiful fabric. The order arrived in the indicated time, I recommend it 100 percent. Very satisfied
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Very good service, they were very kind, I made a mistake selecting the size of my belt and they noticed and contacted me, and very good product! This is the second time I have bought and I will definitely buy again.
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The collar is of very good quality, beautiful, comes in a beautiful box and with a personal note that is a nice touch and speaks volumes about the brand. The only drawback is that the collar is too big. I have an Italian greyhound and I find it too wide and large for the little neck she currently has. I'll wait to see if when she is fully grown it fits better as she is only 5 months old now. But the quality and everything else is great.
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Reply from brottdog.com/es
Hi Sandra, thank you very much for your review and for taking a few minutes to share your experience. We are very happy to know that you liked the quality of the collar, the presentation, and those small details like the personalized note.\n\nRegarding the size, it is quite common that in such young Italian greyhounds some models may look bulkier than they will be when they finish developing. At only 5 months, they still have plenty of room to grow. In any case, we can make this same model in a version 2.5 cm wide, which is lighter and more proportionate for finer necks.\n\nFeel free to write to us and we will be happy to help you find the most comfortable option for her so she can start wearing her collar as soon as possible 🐾
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Schnauzer Ashly with the Solid Grey
Difficult choice of collar as we liked many.
We finally decided on the Solid Grey and Ashly looks really beautiful.
Delivery was made within the indicated time.
Thank you very much.
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Reply from brottdog.com/es
Itziar, Ashly looks so beautiful! 😍 The Solid Grey suits her perfectly, you made the right choice! We're so happy to see her wearing her Brott and to know that the experience was so good. And thank you so much for sharing these beautiful photos, we loved them! Give Ashly a big hug from us ❤️
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The design and quality are extraordinarily superior to what is found in the market, adding that the price is fair for the product they offer.
Customer service is very attentive and cordial, always accompanying you to resolve any doubt, incident, or issue with efficiency and courtesy.
Excellent collaborator, of course, I stick with them and recommend it.
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The leashes and collars are beautiful and of very good quality, besides being a local business and a Spanish store.
Third time buying for my little one and it won't be the last.
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The quality and design of the products is very good. It's the second time I buy from Brott and my dog not only feels safe but also looks super stylish.
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100% Recommended 🐶🩵
I love the design and the choice of fabrics they use.
I'm surprised every time they make the size adjustments for free and I also love that they add a handwritten message on a card.
But when I walk, the side with the pretty colored leash stays down and the brown side ends up on top.
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Reply from brottdog.com/es
Antoni, thank you so much for your review! 🐶 We are very happy to know that you appreciate the designs, fabrics, size adjustments, and those small details like handwritten cards.
Regarding the leash, we completely understand your comment. The technical stripe that remains visible is part of the safety structure of the piece, and when walking, it's normal for the leash to turn and show one side or the other. We prefer to maintain this construction because it allows us to offer a resistant, durable, and safe leash without adding unnecessary weight or rigidity. Thank you for sharing your experience and for trusting us once again. It's a pleasure to have clients like you! ✨
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The collar and leash are wonderful. The quality is great and the finishes and design are fantastic.
Additionally, they have excellent customer service!
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We have Brott collars and leashes and whenever we can, we order a new model for our little one. They are clearly made with a lot of love. We love all the designs and the quality is unbeatable!! Thank you so much!!
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Reply from brottdog.com/es
What a joy to read your message, Maria Isabel! 😊 Knowing that your little one already has several Brott items and that you always find a new design that captures your heart makes us very happy. Thank you for appreciating the care with which we make each piece. We hope to keep surprising you for a long time! 🤎
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I loved the product, the packaging, and the detail of the note. I would definitely buy again :)
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Quality and a different touch, it doesn't have so many buckles and that prevents it from chafing the animal's skin.
I love it and it's beautiful.
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I just received the order and not only am I...
I just received the order and not only was I surprised by the quality of the products purchased, but also by the detail of the handwritten note. This denotes professionalism and impeccable care and attention towards the customer.
Of course, this will be the first of many purchases I hope to make in the future.
I encourage you to continue in this direction!
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I love necklaces. We have them in all colors. They look great. And the care with which you make the package and the notes. Thank you very much
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4.87
Excellent107 reviews
since Oct 30, 2020
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Brott makes dog collars and martingale collars for greyhounds. Designed and handmade in Barcelona. Brott gives shape to their first models in 2010, with a young and innovative spirit, trying to dress ...
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