Review summary
Customers frequently praise the fast delivery speed, high product quality, and fair pricing, which contribute to overall satisfaction and loyalty. Many also appreciate the helpfulness and responsiveness of customer service, as well as a generally positive website experience where users can easily find what they need. Packaging is often highlighted for its completeness and the good condition of products upon arrival, and responsive communication is also noted by several customers. However, some customers express frustration with recent delivery delays and high shipping costs. There are also concerns about unresolved customer service issues and poor communication, including nagging emails and language barriers. A few users note disappointment with the use of plastic packaging or difficulty opening packages, and some find the website navigation challenging or are frustrated by discontinued products.
This text was automatically created by an AI system from user reviews.
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Verified
Excellent products, speedy delivery
Traceable and effective with quality ingredients
Reply from vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Verified
Verified
not keep listing of discontinued…
Not keep listing of discontinued products on your website. Order was accepted then a few days later got a message saying the product was discontinued
Reply from vitaminexpress.org/en
Dear Customer,
Thank you for your review.
I am sorry that the item you wanted was not available.
Please accept our apologies for the inconvenience.
If there is anything else we can do for you, please contact our customer service team.
Kind regards
Tanja
Vitamin Express
Customer Service
Verified
Order from this site regularly. Quality vitamins. Fast shipment. Always satisfied
Reply from vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Verified
Sehr nettes und kompetentes Team.
Schnelle Abwicklung von Reklamationen.
Reply from vitaminexpress.org/en
Sehr geehrter Kunde,
vielen Dank für Ihre Bewertung.
Es freut uns sehr, dass bei Ihnen alles gut gegangen ist. Wir bedanken uns für die Mühe und die Zeit die Sie investiert haben, um eine Bewertung zu schreiben. Alles gute weiterhin für Sie.
Mit freundlichen Grüßen
Vitamin Express
Kundenservice
Verified
I am really happy with all the product I ever order by vit.express.That's why I will continue to order there.Nothing more to say.
Verified
Verified
Ok
Reply from vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Verified
Good
Reply from vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Verified
Verified
Verified
My preferred supplement company
Good portfolio, least harmful additives, excellent customer service
Verified
My order was delivered in a timely manner.
Reply from vitaminexpress.org/en
Dear Customer,
Thank you very much for your review.
We are delighted to hear that everything went well for you. We would like to thank you for the effort and time you have taken to write a review. We wish you all the best for the future.
Kind regards,
Vitamin Express
Customer Service
Verified
Die Mitarbeiter am Telefon waren sehr unhöflich
Bis Ende 2024 war ich mit der Lieferung meiner Bestellungen, die ich mindestens vier- bis fünfmal jährlich aufgab, sehr zufrieden.
Seit Beginn des Jahres 2025 wurden jedoch die für die Zustellung zuständigen Mitarbeiter und die Versandmethode geändert. Dies ist ein gravierendes Problem, das dazu führt, dass Ihr Unternehmen langjährige Kunden verliert.
Dies ist bereits das dritte Mal in diesem Jahr, dass ich ein Problem habe, für das sich niemand verantwortlich fühlt und kein Mitarbeiter bereit ist, die Verantwortung zu übernehmen.
Ich habe seit dem 21. November zwei Pakete bestellt, eines für über 200 Euro und das andere für 58 Euro. Das erste Paket war für Deutschland bestimmt und kam innerhalb von drei Tagen an. Das zweite Paket, das ich für einen Freund in Belgien bestellt hatte, ist jedoch nach 16 Tagen immer noch nicht angekommen.
Am vergangenen habe ich dreimal angerufen, aber Ihr Logistikteam war nicht erreichbar. Heute habe ich viermal angerufen und jedes Mal versucht, mit den Mitarbeitern der Logistikabteilung zu sprechen. Leider war niemand erreichbar. Die Mitarbeiter am Telefon waren sehr unhöflich und sagten mir, dass außer den Logistikmitarbeitern niemand meine Anrufe entgegennehmen könne. Jedes Mal wurde ich gebeten, in einer halben Stunde wieder anzurufen. Auch dann war niemand aus der Logistikabteilung erreichbar.
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Verified
Verified
Verified
Great products. I always find what I want.
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Verified
M.a ajutat foarte mult Vitamina D +K , pentru ca nu m.am mai racit, nu ma mai dor oasele si coloana . Ma simt relaxata. Multumesc foarte mult pentru promptitudine ! ❤🙏