I emailed HWG on 20/08/24 about the wrong items they sent me, Support ticket 'Order Number 11159633' is registered under number 3836062161.
Haven’t heard nor received any email from them yet, they responded to my request via email about making a return which is i presume standard procedure.
Another sad thing in this case is the return itself, i have received the wrong product yet i have to finance the return myself, i certainly don’t agree that the customer should pay in these cases.
You see i was very satisfied with my previous order 11150939 and did share it with others now I'm not, not because i had to pay my self for the return but for not responding to my email.
I was even thinking to place another order giving you guys more business, now i will do business with some other store.
Kind regards Chris.
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