hollandwatchgroup.com
Reviews:

1,518 total reviews   

4.81

Excellent

1,518 reviews since Nov 23, 2017

5
91 %
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Review summary

Customers frequently praise the fast and reliable delivery, as well as the excellent and authentic quality of the products received. The availability of hard-to-find or discontinued watch bands and straps is highly appreciated. Many find the pricing reasonable or competitive, and ordering is widely described as smooth and straightforward thanks to an easy-to-navigate website and clear instructions. Customer service is generally considered responsive, professional, and helpful, and communication is mostly prompt and informative. Some customers did experience delivery delays or errors, and a few encountered communication or resolution issues with customer service. Additionally, some international buyers mention high shipping or customs costs, and there were occasional reports of miscommunication or lack of proactive updates.

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Reviewshollandwatchgroup.com

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Community member 
1 Reviews
 Verified

A benchmark for e-commerce.

This was my first order from Holland and the process could be a benchmark for e-commerce. Particularly for an international transaction. The watch I wanted was easily found on the website. Placing the order was straight forward without ambiguity. Duty and tariffs were included in the price, so no worry or surprises. Communication was excellent throughout the process. Delivery was timely. A good experience in an often exasperating market place.

Reply from hollandwatchgroup.com

Thank you so much for your fantastic review. We are especially happy that your very first order with us, and your first international order from Holland, left you with such a positive impression. Hearing that you could simply find the watch you wanted, order without any uncertainty and then receive it without unexpected costs or surprises is wonderful to hear. Calling the whole experience a benchmark for e-commerce is an incredible compliment and one we truly appreciate. We hope you are just as pleased with the watch itself and enjoy wearing it for a long time. If you ever decide to order from us again, we will be very happy to welcome you back. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified

Specialty OEM item to USA, excellent result

My Father gave me an automatic seiko watch that was given to him got longtime service at work. The watch was not important, but the sentiment of the gift was. It needed links or a replacement bracelet. I could only find 2 sources, your company and a source in Japan. I chose your company and ordered immediately online from the USA. I received a confirmation of the order, and then the band arrived, as expected, within a reasonable time to my mailbox. I appreciate your prompt and accurate service, thank you.

Reply from hollandwatchgroup.com

Thank you so much for sharing this story with us. A watch like this is clearly about much more than the watch itself, and we can imagine how important it was to find a way to keep wearing something that came from your father and carries that history with it. We are really glad you found us when there were so few options available and that we could help with the right bracelet. Knowing that this means the watch can stay with you and continue to be worn makes this review especially nice for us to read. We hope it now feels complete again and that you can enjoy it for many years, with all the meaning that comes with it. If you ever need another hard-to-find part for this watch, we will be very happy to help you again. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified

Defenitely recommend

Wow, from ordering to shipping was flawless! Impressed I am. The Timex Pepsi watch looks very nice irl 💯. Ordered on Sunday and received the day after in the evening (my first time using Trunkrs) 🙌🏽! Greetings, from a very satisfied customer from Amsterdam

Reply from hollandwatchgroup.com

Thank you so much for this fantastic review. Your enthusiasm is wonderful to read, and we are delighted that your first experience with us left such a strong impression! Even better that the Timex Pepsi looks just as good in real life and was already with you the very next day. That you would definitely recommend us is a huge compliment, and we truly appreciate it. We hope you enjoy wearing your new Timex for a long time and will be very happy to welcome you back in the future. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified

This was a great company to work with!

I was very excited to see that the Holland Watch group had this particular watch band in stock that was very hard to find. The ordering process and shipping went very smoothly .

Reply from hollandwatchgroup.com

Thank you so much for your wonderful review! We're delighted that we could help you find the watch strap you'd been searching for! We know how challenging it can be to track down a particular model, so it's especially rewarding to hear that we had exactly what you needed. It's also fantastic to know that both the ordering process and shipping went smoothly. We truly appreciate your trust and kind words, and we hope you enjoy your new strap for a long time! 😊 Warm regards, The Holland Watch Group team
Community member 
1 Reviews
 Verified
When buying from within Brazil, we are at a disadvantage if the seller does not participate in the Federal Revenue Service's "Remessa Conforme" program, which exempts purchases under $50 from import duties. It is worth noting that registration entails no cost for the importer. Thank you.

Reply from hollandwatchgroup.com

Thank you for sharing your feedback. We understand that import duties can make ordering from Brazil less attractive, especially for lower-value purchases. As an international company serving customers in many countries, it is unfortunately not always possible for us to participate in every local tax or customs programme. Each country has its own rules, systems and administrative requirements, which makes this difficult to arrange worldwide. We do appreciate you bringing the “Remessa Conforme” programme to our attention, and we will certainly raise your suggestion internally. We hope that, aside from the import costs, the watch itself arrived as expected and that you are pleased with your purchase. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified
The product was in a good condition and well secured. However could improve by wrapping with bubble wrap. However I’m really happy to change the straps. It was worth the buy

Reply from hollandwatchgroup.com

Thank you so much for your wonderful review! We’re delighted that you’re so pleased with your new straps, and it’s lovely to help give your watch a fresh lease of life. We also appreciate your suggestion about the packaging. We hope the straps look fantastic on your watch and that you enjoy wearing it for many more years to come. If you ever need another strap or a little help finding the right one, we’ll be very happy to help you again. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified
Honestly this is by far the best place to buy watches and accessories online. The quality is top notch and the customer service is just incredible, they reply so fast and they are super professional. You guys have earned a loyal customer for life and I’m definitely coming back for more.Big thanks to the team for everything. Cheers, Turki from Saudi Arabia

Reply from hollandwatchgroup.com

Thank you for your review. It is amazing to read how happy you are with your experience, and truly wonderful to read such kind words from you. We are very happy that the quality of the watches and accessories, the fast replies and the professional service have made your experience so positive. Your trust and enthusiasm mean a great deal to our team, and we are grateful to have earned your loyalty. We wish you lots of enjoyment with your purchases. If we can help you again with a future order or question, we will be happy to do so. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified

Great website and fast delivery

Great website. One of the best prices online for OEM longines bracelets.very fast delivery, got my package in 3 days which is crazy fast from netherland to US. The one thing i wish they had is the right tool for install tue bracelet. The tool they suggested was not the right one. They need to offer the Professional Spring Bar Tweezers. The tool they sold me is only good for removing the strap not to install new bracelet. Overall happy with the product itself and service

Reply from hollandwatchgroup.com

Thank you very much for your detailed review and for sharing the photo — we really appreciate it. We’re delighted to hear that you were happy with our prices and fast delivery, especially for an international shipment. We also truly appreciate your feedback regarding the tool. This is very valuable for us, and we will take it into account to improve our offering and recommendations in the future. If you ever need any assistance, please don’t hesitate to reach out — we’ll be happy to help. The HWG.com Team
Community member 
1 Reviews
 Verified
Great service, I appreciate the tracking information. A great amount of choice available. I have used this company more than once and I would recommend.

Reply from hollandwatchgroup.com

Thank you so much for your fantastic review. We are really happy that you have had another great experience with us and that you continue to come back with confidence. The fact that you would recommend us to others is a wonderful compliment and one we truly appreciate. We hope you keep enjoying your purchases and that we can welcome you back many more times in the future. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified
I have a nice but old Swiss Army watch with a unique band that broke. Holland had a great price on a new band. The quality is excellent.

Reply from hollandwatchgroup.com

Thank you so much for your wonderful review. We are really happy that you were able to find the right replacement band for a watch you have clearly enjoyed for a long time. It is especially nice when a new strap can give an older watch a fresh lease of life without losing the character that made it worth keeping in the first place. We hope the new band suits your Swiss Army watch perfectly and lets you enjoy wearing it again for many more years. If you ever need another strap or part, we will be very happy to help. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified
Searched everywhere for replacement band for my watch and only found it here. They had it and shipped it immediately! Even sent me a video on how to replace it as Swatch was a little tricky. Thank you!!

Reply from hollandwatchgroup.com

Thank you so much for your wonderful review. We are genuinely so pleased that you finally found the Swatch replacement band you had been looking for! After searching everywhere, it must have been especially satisfying to find the right one and have it on its way straight away. We are also very happy that the fitting video helped you with the trickier part of replacing it. We hope your Swatch feels complete again and that you enjoy wearing it for a long time. If you ever need help finding another hard-to-find part, we will be very happy to help. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified
Product came fast . Well packaged. Got a fidget color then watch came with and this replacement is identical. Paid for faster shipping and came within time. Only “issue” would like it not to come automatically signature required. Have to wait around.

Reply from hollandwatchgroup.com

Thank you for your review. What a lovely thing to hear that the replacement strap arrived quickly and was well packaged. We are really happy that it is identical to the one your watch originally came with, so you could keep the familiar look while giving your watch a fresh new life. Great that the faster shipping arrived within the expected time too. We understand your note about the signature requirement as well. It can be inconvenient when you have to wait around for the delivery, even though this is sometimes used for international shipments or certain parcel values to keep the delivery secure and traceable. We appreciate you mentioning it, and we are glad the delivery itself still arrived as expected. We hope you enjoy giving your watch that fresh, familiar look again. If we can help you again in the future, we would be happy to do so. Kind regards, Team Holland Watch Group.
Community member 
3 Reviews
 Verified

Great prices and great service

Great prices, fast and free shipping. Really like the ability to get in-stock notifications for watches I'm interested in so I don't have to keep checking every day to see if it's back in stock.

Reply from hollandwatchgroup.com

Thank you so much for this wonderful review. What a pleasure to hear that shopping with us felt so easy and worthwhile. We are especially happy that the in-stock notifications saved you from having to keep checking and helped you stay on top of the watches you were interested in. Your enthusiasm is lovely to read, and we truly appreciate your confidence in us. We hope you enjoy your purchase for a long time and will be very happy to help again with any future question. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified

Great watch

Very fast service. Excellent watch. Great color for our granddaughter. She loves the style and looks. Our second watch and wouldn’t buy from any other brand.

Reply from hollandwatchgroup.com

Thank you so much for your wonderful review. We are really happy that the watch turned out to be such a lovely choice for your granddaughter and, most importantly, that she loves both the colour and the style. Hearing that this is already your second watch from us and that you would not choose another brand is a fantastic compliment and means a great deal to our team. We hope your granddaughter enjoys wearing her new watch for a long time and that it becomes a real favourite. If we can ever help you again in the future, we will of course be very happy to do so. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified
HWG managed to source and supply a very specific white bund watch strap for my Fossil watch CH12592. Delivered within a very reasonable time, and the price was also very acceptable for this leather product. The whole watch now looks better with a brighter, cleaner strap. Thank you.

Reply from hollandwatchgroup.com

Thank you for your review. Great to hear that we were able to help you find such a specific white bund strap for your Fossil watch. It sounds like the new strap has given the whole watch a fresh, cleaner look, which is lovely to read. We are also glad that the delivery time and price felt right for you. We hope that you enjoy wearing your watch with the new strap. Should you have any questions in the future, we will of course be happy to help. Best regards, Team Holland Watch Group.
Community member 
3 Reviews
 Verified
I liked the speed of shipping and the detail of the envelope in which the purchased item was included.

Reply from hollandwatchgroup.com

Thank you so much for your lovely review. We are really happy that your order reached you so quickly and that the little details around the presentation made the experience feel that bit more special. It is wonderful to know that everything came together so nicely for you. We hope you are very happy with your purchase and enjoy it for a long time. If we can ever help you again in the future, we will be very happy to do so. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified
The watch bracelet I ordered was not right for my watch. That may have been my fault. I am working closely with Holland watch group and hope to resolve this very soon. Thank you.

Reply from hollandwatchgroup.com

Thank you for your understanding and for giving us the opportunity to help. We’ll be happy to work with you to find the right bracelet for your watch and get this sorted out as smoothly as possible. Kind regards, The Holland Watch Group team
Community member 
1 Reviews
 Verified

Excellent

Very good services. Items as described. Good communication. Fast shipping.
Community member 
1 Reviews
 Verified
Service was fast and the item I ordered is exactly what I need. Thank you.

Reply from hollandwatchgroup.com

Thank you so much for your fantastic review! We’re delighted that your purchase is just what you were looking for and that we could get it to you so quickly. It’s lovely to know we could help you find the right one. We hope you enjoy it for a long time to come, and if you ever need a hand finding something else, we’ll be very happy to help you again. Kind regards, Team Holland Watch Group.
Community member 
1 Reviews
 Verified

Quick and efficient

Ordered a watch bracelet. Website was helpful, thought I had better check when it was arriving and it had arrived (I live in Australia) so that for me was good.

Reply from hollandwatchgroup.com

Thank you so much for your wonderful review. We are delighted that the website gave you the confidence to choose the right bracelet and that the delivery turned out to be such a pleasant surprise! Having it already waiting for you in Australia before you even needed to check on it is especially nice to hear. We hope the new bracelet is a perfect match for your watch, and if you ever need anything else, we will be very happy to help. Kind regards, Team Holland Watch Group.

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Contact

  • www.hollandwatchgroup.com
  • Rotterdam, NLD
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About

Welcome to Holland Watch Group, the specialist in brand-name watches since 1992. We offer an extensive collection of women's watches, men's watches, and children's watches from over 70 well-known bran...

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