hollandwatchgroup.com

Reviews:

Thank you for sharing your feedback. We understand that import duties can make ordering from Brazil less attractive, especially for lower-value purchases. As an international company serving customers in many countries, it is unfortunately not always possible for us to participate in every local tax or customs programme. Each country has its own rules, systems and administrative requirements, which makes this difficult to arrange worldwide. We do appreciate you bringing the “Remessa Conforme” programme to our attention, and we will certainly raise your suggestion internally. We hope that, aside from the import costs, the watch itself arrived as expected and that you are pleased with your purchase. Kind regards, Team Holland Watch Group.

Thank you for your review. It is amazing to read how happy you are with your experience, and truly wonderful to read such kind words from you. We are very happy that the quality of the watches and accessories, the fast replies and the professional service have made your experience so positive. Your trust and enthusiasm mean a great deal to our team, and we are grateful to have earned your loyalty. We wish you lots of enjoyment with your purchases. If we can help you again with a future order or question, we will be happy to do so. Kind regards, Team Holland Watch Group.

Thank you very much for your detailed review and for sharing the photo — we really appreciate it. We’re delighted to hear that you were happy with our prices and fast delivery, especially for an international shipment. We also truly appreciate your feedback regarding the tool. This is very valuable for us, and we will take it into account to improve our offering and recommendations in the future. If you ever need any assistance, please don’t hesitate to reach out — we’ll be happy to help. The HWG.com Team

Thank you for your review. What a lovely thing to hear that the replacement strap arrived quickly and was well packaged. We are really happy that it is identical to the one your watch originally came with, so you could keep the familiar look while giving your watch a fresh new life. Great that the faster shipping arrived within the expected time too. We understand your note about the signature requirement as well. It can be inconvenient when you have to wait around for the delivery, even though this is sometimes used for international shipments or certain parcel values to keep the delivery secure and traceable. We appreciate you mentioning it, and we are glad the delivery itself still arrived as expected. We hope you enjoy giving your watch that fresh, familiar look again. If we can help you again in the future, we would be happy to do so. Kind regards, Team Holland Watch Group.

Thank you for your review. Great to hear that we were able to help you find such a specific white bund strap for your Fossil watch. It sounds like the new strap has given the whole watch a fresh, cleaner look, which is lovely to read. We are also glad that the delivery time and price felt right for you. We hope that you enjoy wearing your watch with the new strap. Should you have any questions in the future, we will of course be happy to help. Best regards, Team Holland Watch Group.

Thank you for sharing your experience. Wonderful to hear that your order arrived so quickly and that the packaging made such a positive impression. We are glad the watch bracelet and tools feel right for you, and that you look back on the whole transaction with such satisfaction. We hope you enjoy your order and would be happy to help you again in the future. Kind regards, Team Holland Watch Group.

Thank you for your review. What a lovely review to receive! We are delighted to hear that your order felt so smooth and that the quick delivery made such a positive impression, especially for a part that can otherwise be hard to get. It means a lot to us that this experience gives you the confidence to order from Holland Watch Group again, and we truly appreciate that. We hope you enjoy your purchase and that it completes your Citizen watch just the way you had in mind. If we can help you again with a future order or question, we will gladly be here for you. Best regards, Team Holland Watch Group.

Thank you for your review! We are very glad to read that you were notified in good time once the Certina strap was available again. It is also great to know that shipping to the USA was relatively quick and that the HWG deployant clasp met your expectations in both quality and price. Your kind words about the communication mean a lot to us, and we hope you enjoy your new strap and clasp. Should you need anything in the future, we will be happy to help you again. Kind regards, Team Holland Watch Group.

Thank you for your review. What a wonderful experience to read about! We are so happy that you found the watchband you were looking for and that your order was delivered to Australia so quickly and efficiently. It is lovely to hear that the whole experience impressed you this much, from finding the right band to receiving it so smoothly. We hope you enjoy wearing your watchband. If we can help you again in the future, we would be happy to do so. Kind regards, Team Holland Watch Group.

Thank you for your review. We are really happy that you found the hard-to-find Citizen watch strap with us. It is great to hear that the price felt reasonable to you and that the strap was shipped right away. Even nicer is that this experience gave you the confidence to come back to us again. We hope you enjoy wearing the strap. If we can help you again in the future, we would be happy to do so. Kind regards, Team Holland Watch Group.

We are very sorry to hear that this issue occurred. We completely understand your frustration and the inconvenience it caused, especially with international shipping and fees. In this case, we can see that the replacement strap is now back in stock. We will contact you shortly to discuss this and see how we can resolve the situation so that you can receive the correct size. Thank you for your patience, and we will do our best to make this right. Kind regards, Team HollandWatchGroup.com

Thank you so much for your 5-star review! We’re really pleased to hear you were happy with the quick response, the high-quality replacement strap, and the fast shipping. We also appreciate your honest feedback regarding shipping fees and customs costs — we understand this can be frustrating and will certainly take your comments into consideration as we continuously review our delivery options. Thank you again for your support and for choosing us! Kind regards, Team Hollandwatchgroup.com

Hi Filipe, Thank you for taking the time to share your feedback. As you can see in the email sent on 07/01, your order was handed over to the postal services on that date. From that moment onwards, the shipment is managed by an international logistics provider, who then forwards parcels to the different national postal partners (in your case, Malta Post). Unfortunately, once the parcel enters this phase, we no longer have direct control over its physical movement. During that period, there were severe weather conditions and heavy snow in the Netherlands, which caused delays and backlogs across several postal networks. This appears to have affected your shipment. Regarding your comment about the information provided: we always share the most accurate status available to us at the time. The update showing “handed to the shipping company” shortly after our reply was an unfortunate coincidence, but it does not mean that incorrect information was intentionally provided — we never aim to mislead and always try to be as transparent as possible. We are, of course, pleased to hear that you have now received your order, even though it arrived later than initially estimated, and we regret the inconvenience caused by the delay. Kind regards, The Montre.be Team

Thank you for sharing your experience. It is wonderful to hear that you found the right bracelet so easily. We are especially pleased that the pictures gave you the confidence that it would fit your watch. We hope the new bracelet is a perfect match and brings fresh enjoyment to wearing your watch. Should you need any help in the future, we will be happy to assist you. Kind regards, Team Holland Watch Group.

Thank you so much for your 5-star review! We’re delighted to hear you were pleased with our excellent service and comprehensive stock. It’s great to know we could help you find a hard-to-source strap and that it arrived quickly and is now on your wrist. We really appreciate your recommendation and your support! Kind regards, Team Hollandwatchgroup.com

Thank you for sharing your experience. We are glad that you still look back on your order positively, although we completely understand that the wait was longer than you had hoped. This product was on backorder, which means it had to be supplied to us by the manufacturer especially for your order. That process normally moves more quickly, but in this case the supplier took longer than expected. We appreciate your patience and are pleased that the rest of your experience was a good one. Should you need anything else in the future, we will be happy to help. Kind regards, Team Holland Watch Group.

Thank you for your review. We are so pleased that you were able to find this watch band with us after so many years. It is wonderful that a difficult-to-find part like this was still available for your watch. We hope the new band gives it a fresh, familiar look again and that you enjoy wearing it for a long time to come. Should you ever need help finding another watch part, we will be happy to assist you. Kind regards, Team Holland Watch Group.

Thank you for your lovely review. We are so pleased to hear that you were able to find the strap you were looking for with us, especially when it was no longer available on the Tissot website. It is great to know the product information gave you the clarity you needed and that your order reached you so quickly. We hope the new strap is a perfect match and that you enjoy it for a long time to come. Should you ever need anything again, you know where to find us. Kind regards, Team Holland Watch Group.