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Top positive review
Feb 21, 2024
Verified review
Firstly for the premium quality of the product ordered and received, total satisfaction.
Secondly, although the initial delivery had failed (never got to my place, parcel had been most probably lost by the apointed carrier), the Holland Watch Group customer service very quickly responded back to me by email with a very effective corrective action, which made the second order internationally delivered within 3 days!!! Great experience overall, thanks to Wendy !
Utilise un livreur nommé "Colis privé " qui ne fait pas son travail.
Il est annoncé une livraison faite dans ma boîte aux lettres quand celle-ci est désespérément vide !
J'ai porté réclamation, en réponse il est indiqué que cette réclamation sera traitée d'ici 7 jours ouvrés, soit dans 9 jours au mieux...
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Reviews for hollandwatchgroup.com
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Jan 6, 2024
Verified review
Everything fine!
Transparent ordering process, fast shipment and purchased item as good as expected.
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you for your positieve review!
Kind Regards, Team Hollandwatchgroup.com
Jan 2, 2024
Verified review
Hurtig levering
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day, Team HWG
Jan 1, 2024
Verified review
These guys are amazing. I had an issue with the address input, which they rapidly resolved when I contacted them via the phone. The lady I spoke with (Laura) was really nice and very helpful. The strap is nice and genuine. Just as described and delivery was very fast. Thank you guys, I appreciate your excellent customer service.
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you very much for your positive review!
Nice to hear that everything is to your liking. We hope you enjoy your purchase, and we look forward to next time.
Kind Regards, Team Hollandwatchgroup.com
Dec 30, 2023
Verified review
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Dec 30, 2023
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Dec 29, 2023
Verified review
Easy to use website and quick delivery of parts ordered
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you so much for the great review!
We hope to see you again and exceed your expectations
Have a nice day, Team HWG
Dec 28, 2023
Verified review
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Dec 27, 2023
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Dec 27, 2023
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Dec 20, 2023
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The experience was good but the only unexpected part of the purchase was I had to pay tax when the product t arrived into Australia and I did not realize that.
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you very much for your positive review. We hope you like the product. Apologies that you were not aware of this, more information can be found on our website. If you have any questions about this, please let us know. Kind Regards, Team Hollandwatchgroup.com
Dec 14, 2023
Verified review
Hard to find band for a Fossil watch.
Even Fossil couldn't provide this band. Holland Watch Group could. Just installed it on my watch, and it worked flawlessly!!
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Answer by hollandwatchgroup.com
Dec 15, 2023
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Dec 14, 2023
Verified review
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Answer by hollandwatchgroup.com
Dec 14, 2023
Thank you so much for the great review!
Team HWG
Dec 13, 2023
Verified review
Good overall
Item took a while to be available tho. But once it was got the email notification. Item got there relatively quickly after order and is of expected quality
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Answer by hollandwatchgroup.com
Dec 14, 2023
Thank you so much for the great review and for the feedback!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Dec 9, 2023
Verified review
Just a very straightforward transaction,easy to navigate website in English (although I speak Dutch so that wouldn’t have been a problem),and my item was dispatched very quickly. Was kept updated of the whereabouts of my item,until it got to,and through,customs in this country (UK),then it all went quiet! Nothing to do with HollandWatchGroup whatsoever I must add!!
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Answer by hollandwatchgroup.com
Dec 11, 2023
Thank you so much for the great review and for the feedback!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Dec 6, 2023
Verified review
TISSOT WATCH BAND DELIVERY TO AUSTRALIA
Product exactly as advertised, good delivery experience and excellent tracking
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Answer by hollandwatchgroup.com
Dec 6, 2023
Thank you for your great review! :)
We hope you will enjoy your order!
Kind regards,
Team Mastersintime.com
Nov 30, 2023
Verified review
There was no instruction with the watch band and I did not realize the two tools that were to help change the band were just that and not a pin that was supposed to fit. Had to bring it to watchmaker to actually change since I could not figure out the tools were not pins until the watch repair representative told me.
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Answer by hollandwatchgroup.com
Nov 30, 2023
Good afternoon, thank you for your review!
We do not send the paper with the instructions, but we do have a section on the website with some videos that explain all the procedure step by step!
We do have the pins and the tools available on the website, but they are in different sections.
Have a nice day! :)
Team HWG
Nov 26, 2023
Verified review
Fiable
Produit conforme. Emballage robuste.
Mais une date de livraison non respectée.
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Answer by hollandwatchgroup.com
Nov 28, 2023
Good afternnoon, thank you very much for the review and feedback!
Have a nice day,
Team HWG
Nov 25, 2023
Verified review
Thanks to the seller for the product. The watch strap is high quality.
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Answer by hollandwatchgroup.com
Nov 28, 2023
Good afternnoon, thank you very much for the 5 star review! :)
Have a nice day,
Team HWG
Nov 23, 2023
Verified review
DHL. I paid a premium for express delivery. The delivery was with DHL. Not only was the service not "premium" it was probably the worst service experience possible. From their inability to deliver, inability to track the package coupled with horrific and incompetent customer service. Finally after 12 days I had to go to their distribution center to pick up the package myself. The experience was enough that I would never do business with you again. As a company you should seriously reconsider your reliance on DHL, their performance impacts your reputation and customer satisfaction.
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Answer by hollandwatchgroup.com
Nov 24, 2023
Good afternoon, thank you for the comment.
We are sorry to read about this review, especially because you are rating our customer service as very poor, but we never received any email or communication from you about the delivery problem. We are not sure where is the rating coming from, if you never dealt with us.
If we are not notified, by phone or email, about any issue related to deliveries, I hope you understand we cannot help.
We can only see now, after you reporting this issue to us now, that DHL tried to deliver the package but the recipient was not home, for this reason the package was left at the pick up point.
Team HWG
Nov 18, 2023
Verified review
Nice :)
I get the strap on the schedule mention on the order page. i am pretty sure that I will come back when I need anything else.
Love it <3
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Answer by hollandwatchgroup.com
Nov 20, 2023
Good afternnoon, thank you very much for the 5 star review! :)
Have a nice day,
Team HWG
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