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Top positive review
Feb 21, 2024
Verified review
Firstly for the premium quality of the product ordered and received, total satisfaction.
Secondly, although the initial delivery had failed (never got to my place, parcel had been most probably lost by the apointed carrier), the Holland Watch Group customer service very quickly responded back to me by email with a very effective corrective action, which made the second order internationally delivered within 3 days!!! Great experience overall, thanks to Wendy !
Utilise un livreur nommé "Colis privé " qui ne fait pas son travail.
Il est annoncé une livraison faite dans ma boîte aux lettres quand celle-ci est désespérément vide !
J'ai porté réclamation, en réponse il est indiqué que cette réclamation sera traitée d'ici 7 jours ouvrés, soit dans 9 jours au mieux...
Exact what I needed in excellent quality. Delivery was slightly delayed, which might have been a DHL / Post Problem, but all good.
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Answer by hollandwatchgroup.com
13 days ago
Thank you very much for your positive review.
Good to hear that the article is well received. We hope you enjoy your purchase.
Kind Regards, Team HollandWatchGroup.com
Apr 15, 2024
Verified review
Item arrived quickly and was as expected, great being able to source a part that otherwise seems unavailable.
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Answer by hollandwatchgroup.com
Apr 18, 2024
Thank you for your positieve review!
Kind Regards, Team Holland Watch Group
12 days ago
Verified review
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Answer by hollandwatchgroup.com
12 days ago
Thank you for your positieve review!
Kind Regards, Team Holland Watch Group
Apr 5, 2024
Verified review
The watch I ordered arrived in good condition, but 3 days later than estimated. The watch is an original product. Communication with the customer service department was ok. Overall it was a positive experience to purchase the watch from this seller.
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Answer by hollandwatchgroup.com
Apr 8, 2024
Thank you very much for your positive review.
Apologies for the delayed delivery, for next time we offer different shipping methods, including DHL Express is the fastest shipping. If you have any further questions, please let us know
Kind Regards, Team HollandWatchGroup.com
Apr 4, 2024
Verified review
Had a watch band I couldn't find anywhere else. Shipping a bit slow but good prices
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Answer by hollandwatchgroup.com
Apr 8, 2024
Thank you very much for your positive review.
Great to hear that you were able to find the band with us. Apologies for the delayed delivery, for next time we offer different shipping methods, including DHL Express is the fastest shipping.
If you have any further questions, please let us know
Kind Regards, Team HollandWatchGroup.com
Mar 18, 2024
Verified review
Promptness of deliver
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Answer by hollandwatchgroup.com
Mar 18, 2024
Thank you for your great review.
Kind Regards, Team Holland Watch Group
Feb 7, 2024
Verified review
Great website, recommended.
Product search, selection, payment all excellent! Totally recommended.
One thing that needs improvement is the reply in communication. After I made my purchase, same minute I sent an email to customer support to add my door bell name in shipping. Reply came after three days, and the order has been already sent.
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Feb 19, 2024
Verified review
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
Nov 30, 2023
Verified review
There was no instruction with the watch band and I did not realize the two tools that were to help change the band were just that and not a pin that was supposed to fit. Had to bring it to watchmaker to actually change since I could not figure out the tools were not pins until the watch repair representative told me.
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Answer by hollandwatchgroup.com
Nov 30, 2023
Good afternoon, thank you for your review!
We do not send the paper with the instructions, but we do have a section on the website with some videos that explain all the procedure step by step!
We do have the pins and the tools available on the website, but they are in different sections.
Have a nice day! :)
Team HWG
Aug 27, 2023
Verified review
Item is as Advertised
Purchased Item on August 9, 2023. Didn't realize the product wouldn't arrive for almost 3 weeks. So if you want it now, you might go a different route. But product as advertised and was beautifully constructed. Would buy again, but not if I'm in a hurry.
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Answer by hollandwatchgroup.com
Aug 29, 2023
Good afternoon,
Thank you for the review and for the useful feedback!
We hope to see you again soon on our website.
Kind regards,
HWG team
Dec 20, 2023
Verified review
The experience was good but the only unexpected part of the purchase was I had to pay tax when the product t arrived into Australia and I did not realize that.
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you very much for your positive review. We hope you like the product. Apologies that you were not aware of this, more information can be found on our website. If you have any questions about this, please let us know. Kind Regards, Team Hollandwatchgroup.com
Nov 26, 2023
Verified review
Fiable
Produit conforme. Emballage robuste.
Mais une date de livraison non respectée.
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Answer by hollandwatchgroup.com
Nov 28, 2023
Good afternnoon, thank you very much for the review and feedback!
Have a nice day,
Team HWG
Oct 7, 2023
Verified review
Easy to order a specialist watch strap & it was delivered on time
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Answer by hollandwatchgroup.com
Oct 9, 2023
Thank you very much for your 5 star review!
Have a nice day,
Team HWG
Jul 27, 2023
Verified review
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Answer by hollandwatchgroup.com
Jul 27, 2023
Good afternoon, thank you so much for the nice review!
Kind regards,
HWG team
Jul 25, 2023
Verified review
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Answer by hollandwatchgroup.com
Jul 26, 2023
Good afternoon, thank you so much for the review!
Kind regards,
HWG team
Jun 29, 2023
Verified review
Le livreur "Colis privé" ne fait son travail
Utilise un livreur nommé "Colis privé " qui ne fait pas son travail.
Il est annoncé une livraison faite dans ma boîte aux lettres quand celle-ci est désespérément vide !
J'ai porté réclamation, en réponse il est indiqué que cette réclamation sera traitée d'ici 7 jours ouvrés, soit dans 9 jours au mieux...
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Answer by hollandwatchgroup.com
Jul 2, 2023
Merci pour votre feedback M. CALLOT
On est désolés d'apprendre que le colis n'est pas livré comme indiqué par le facteur et les services postaux.
On vá vous contacter par email, car dans les situations comme celle-ci il fat toujours lancer une enquête et ça prends quelques jours.
En tout cas on vous contacte par email et on vá tout faire pour vous résoudre cette situation, car la satisfaction client est notre priorité.
L'équipe Service Client Holland Watch Group
Nov 23, 2023
Verified review
DHL. I paid a premium for express delivery. The delivery was with DHL. Not only was the service not "premium" it was probably the worst service experience possible. From their inability to deliver, inability to track the package coupled with horrific and incompetent customer service. Finally after 12 days I had to go to their distribution center to pick up the package myself. The experience was enough that I would never do business with you again. As a company you should seriously reconsider your reliance on DHL, their performance impacts your reputation and customer satisfaction.
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Answer by hollandwatchgroup.com
Nov 24, 2023
Good afternoon, thank you for the comment.
We are sorry to read about this review, especially because you are rating our customer service as very poor, but we never received any email or communication from you about the delivery problem. We are not sure where is the rating coming from, if you never dealt with us.
If we are not notified, by phone or email, about any issue related to deliveries, I hope you understand we cannot help.
We can only see now, after you reporting this issue to us now, that DHL tried to deliver the package but the recipient was not home, for this reason the package was left at the pick up point.
Team HWG
Oct 22, 2023
Verified review
According to the information provided to me, the order was scheduled for delivery on October 19th. However, today, on October 22nd, the tracking number indicates that the package has been delivered. In reality, I have not received any package, and my mailbox remains empty.
I have not received any notifications from the courier service or the postal service regarding the delivery.
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Answer by hollandwatchgroup.com
Oct 26, 2023
Good afternoon Julia,
Thank you for the review.
We see we have never received any email or phone communication about this issue, this makes it impossible for us to find a solution.
We will contact the courier now, that we see this review, and we will follow up by email.
Thank you,
Team HWG
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