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Top positive review
Feb 21, 2024
Verified review
Firstly for the premium quality of the product ordered and received, total satisfaction.
Secondly, although the initial delivery had failed (never got to my place, parcel had been most probably lost by the apointed carrier), the Holland Watch Group customer service very quickly responded back to me by email with a very effective corrective action, which made the second order internationally delivered within 3 days!!! Great experience overall, thanks to Wendy !
Utilise un livreur nommé "Colis privé " qui ne fait pas son travail.
Il est annoncé une livraison faite dans ma boîte aux lettres quand celle-ci est désespérément vide !
J'ai porté réclamation, en réponse il est indiqué que cette réclamation sera traitée d'ici 7 jours ouvrés, soit dans 9 jours au mieux...
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
Feb 21, 2024
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
Feb 19, 2024
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
Feb 16, 2024
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
Feb 6, 2024
Verified review
D & G D&G Straps F370001746 DW0141 Lisbon Strap
I am very Happy that I found this strap for my lovely D&G Watch, because it is an Old Watch and the strap was broken. My packet came very Quick and the strap is very Nice. Thankyou very much.
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day, Team HWG
Feb 7, 2024
Verified review
Great website, recommended.
Product search, selection, payment all excellent! Totally recommended.
One thing that needs improvement is the reply in communication. After I made my purchase, same minute I sent an email to customer support to add my door bell name in shipping. Reply came after three days, and the order has been already sent.
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Answer by hollandwatchgroup.com
7 days ago
Thank you for your message and great feedback, that will surely help us improve, as we aim to provide the best service and customer satisfaction is our main goal.
We hope to see you back soon and overcome your expectations :)
Your Hollandwatchgroup.com Service Team
Feb 3, 2024
Verified review
Fantastic customer service, great price on the watch I bought and fast delivery to Ireland,,I will definitely use Holland group again as it was a great experience
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Answer by hollandwatchgroup.com
Feb 3, 2024
Dear David,
Thank you for taking the time to share your positive experience! We pride ourselves on delivering excellent service, and we're thrilled to have met your expectations. If you ever need assistance, we're always here for you!
Holland Watch Group Team
Jan 31, 2024
Verified review
1st class
I couldn’t have bought my watch from a better place.. great price, very easy to navigate around online, well packaged and a very quick delivery. Thank you
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Answer by hollandwatchgroup.com
Feb 2, 2024
Dear Darren,
Thank you for your excellent review!
Your satisfaction is our ultimate goal, and we're so pleased to learn that our service has left you content. We appreciate your support and look forward to serving you again in the future.
Sincerely,
Holland Watch Group Team
Feb 9, 2024
Verified review
Good customer support ,fast delivery to Ireland and amazing range of watches and accessories
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day, Team HWG
Feb 14, 2024
Verified review
Perfect transaction!
Got what I ordered and earlier than it was expected, no complaints here!
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day, Team HWG
Feb 3, 2024
Verified review
Great service and arrived on time.
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Answer by hollandwatchgroup.com
Feb 3, 2024
Dear Ollie,
We're delighted to hear that your order arrived swiftly! Our team works diligently to ensure timely delivery, and we're thrilled it made a positive impact on your shopping experience.
Best regards,
Holland Watch Group Team
Jan 20, 2024
Verified review
Very quick in mailing.
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Answer by hollandwatchgroup.com
Feb 2, 2024
Dear Philip,
We're delighted to hear that your order arrived swiftly! Our team works diligently to ensure timely delivery, and we're thrilled it made a positive impact on your shopping experience.
Best regards,
Holland Watch Group Team
Feb 14, 2024
Verified review
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
Feb 10, 2024
Verified review
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
Feb 10, 2024
Verified review
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
Feb 7, 2024
Verified review
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Answer by hollandwatchgroup.com
Feb 26, 2024
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day, Team HWG
ordered a replacement Mondaine leather watch strap
Out of stock item (leather Mondaine watch strap) was reprovisioned and I was notified.
Order placed and paid for without difficulty and delivery was quick.
Packaging was secure and appropriate.
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Answer by hollandwatchgroup.com
Jul 3, 2023
Thank you very much for the amazing feedback! :)
Kind regards,
Holland Watch Group team
Dec 9, 2023
Verified review
Just a very straightforward transaction,easy to navigate website in English (although I speak Dutch so that wouldn’t have been a problem),and my item was dispatched very quickly. Was kept updated of the whereabouts of my item,until it got to,and through,customs in this country (UK),then it all went quiet! Nothing to do with HollandWatchGroup whatsoever I must add!!
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Answer by hollandwatchgroup.com
Dec 11, 2023
Thank you so much for the great review and for the feedback!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Aug 10, 2023
Verified review
What a pleasure buying from this company!!!
I had such a wonderful experience buying from hollandwatchgroup. Customer service is top notch and items authenticity is 100% and shipping cost is very reasonable and lightning fast! I would give Holland Wact Group 10 stars if I could. Thank you guys for such a fantastic service and thank you Chiara for answering my questions in such a professional manner.
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Answer by hollandwatchgroup.com
Aug 10, 2023
Dear Leudes, thank you so much for this amazing review!
It has been my pleasure to assist you and I stay at your disposal in case of any further question! :)
Enjoy your purchase!
Kind regads,
Chiara HWG team
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