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Top positive review
Feb 21, 2024
Verified review
Firstly for the premium quality of the product ordered and received, total satisfaction.
Secondly, although the initial delivery had failed (never got to my place, parcel had been most probably lost by the apointed carrier), the Holland Watch Group customer service very quickly responded back to me by email with a very effective corrective action, which made the second order internationally delivered within 3 days!!! Great experience overall, thanks to Wendy !
Utilise un livreur nommé "Colis privé " qui ne fait pas son travail.
Il est annoncé une livraison faite dans ma boîte aux lettres quand celle-ci est désespérément vide !
J'ai porté réclamation, en réponse il est indiqué que cette réclamation sera traitée d'ici 7 jours ouvrés, soit dans 9 jours au mieux...
These guys are amazing. I had an issue with the address input, which they rapidly resolved when I contacted them via the phone. The lady I spoke with (Laura) was really nice and very helpful. The strap is nice and genuine. Just as described and delivery was very fast. Thank you guys, I appreciate your excellent customer service.
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you very much for your positive review!
Nice to hear that everything is to your liking. We hope you enjoy your purchase, and we look forward to next time.
Kind Regards, Team Hollandwatchgroup.com
Nov 30, 2023
Verified review
There was no instruction with the watch band and I did not realize the two tools that were to help change the band were just that and not a pin that was supposed to fit. Had to bring it to watchmaker to actually change since I could not figure out the tools were not pins until the watch repair representative told me.
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Answer by hollandwatchgroup.com
Nov 30, 2023
Good afternoon, thank you for your review!
We do not send the paper with the instructions, but we do have a section on the website with some videos that explain all the procedure step by step!
We do have the pins and the tools available on the website, but they are in different sections.
Have a nice day! :)
Team HWG
Sep 13, 2023
Verified review
HWG is an excellent company and I am VERY happy to have found this watch company. The products are 100% authentic, customer service is second to none and shipping speed its lightning fast. I'd like to say thank you to Chiara and Wendy for your OUTSTANDING customer service skills so THANK YOU GIRLS!!!
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Answer by hollandwatchgroup.com
Sep 14, 2023
Dear Leudes,
Thank you very much for your amazing review! :)
It has been a real pleasure for me to assist you.
Best regards,
Chiara HWG Team
Sep 1, 2023
Verified review
Basically everything was fine
Basically, everything was fine. The product is as advertised on the website and I am satisfied. The only drawback would be that the package arrived 2 days later than expected, although I was kept updated about the status of the shipment thanks to the tracking tools of the courier.
Thanks!
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Answer by hollandwatchgroup.com
Sep 12, 2023
Good afternoon,
Thank you for your review and for the useful feedback you provided!
We hope you will enjoy your purchase!
Kind regards,
Team HWG
Aug 27, 2023
Verified review
Item is as Advertised
Purchased Item on August 9, 2023. Didn't realize the product wouldn't arrive for almost 3 weeks. So if you want it now, you might go a different route. But product as advertised and was beautifully constructed. Would buy again, but not if I'm in a hurry.
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Answer by hollandwatchgroup.com
Aug 29, 2023
Good afternoon,
Thank you for the review and for the useful feedback!
We hope to see you again soon on our website.
Kind regards,
HWG team
Sep 13, 2023
Verified review
Excellent and Highly recommended
Excellent selection and had an out of production watch factory watch band available.
Good prices and very reasonable global shipping costs. I also like their vast database search where you can look up new and out of production watches with specifications.
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Answer by hollandwatchgroup.com
Sep 14, 2023
Thank you very much for your 5 star review!
We hope to see you soon again on our online store.
Have a nice day,
Team HWG
Sep 28, 2023
Verified review
The watch band was high quality and perfect fit. All the items of the order were correct, the tracking information was good and the signed note from quality control made it clear that the utmost care was given to the order.
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Answer by hollandwatchgroup.com
Sep 28, 2023
Thank you very much for your review!:)
Have a nice day,
Team HWG
Nov 5, 2023
Verified review
Great source for watch related products!
The quality of the products offered is very good and they are at reasonable prices. The tracking service for shipments is a bit slow and not very informative. The overall experience was very good.
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Answer by hollandwatchgroup.com
Nov 7, 2023
Good afternoon, thank you for the great feedback!
Kind regards,
Team HWG
Sep 1, 2023
Verified review
Hi, i would like to thank you for your quick respond. I m totally satisfied of the quality of my order and of the delivery package.
The shipment was indeed on time mentioned!
With regards Kostas
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Answer by hollandwatchgroup.com
Sep 12, 2023
Thank you for the 5 star review!
We hope to see you soon again on our website :)
Kind regards,
Team HWG
Oct 26, 2023
Verified review
Shipping term had been maintained as promised, support team was rechable and proactive. There was a delay in the country of recipient, however that is doubtly attributable to the sender.
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Answer by hollandwatchgroup.com
Oct 26, 2023
Thank you very much for your 5 star review!
We hope to see you soon again on our online store.
Have a nice day,
Team HWG
Jul 30, 2023
Verified review
Great service
The watch strap I ordered was difficult to find on-line, but Holland Watch group had it in stock and I received it within a few days. Excellent service. I would use them again.
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Answer by hollandwatchgroup.com
Jul 31, 2023
Thank you very much for the great review!
We are happy to see you satisfied with our service :)
Have a nice day,
HWG team
Nov 11, 2023
Verified review
Very happy with the purchase from this company. Everything was authentic and exactly as described. The price was incredible and the international shipping was fast!
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Answer by hollandwatchgroup.com
Nov 13, 2023
Good afternoon, thank you for the amazing review! We really appreciate it! :)
See you soon again on our website!
Kind regards,
Team HWG
Dec 20, 2023
Verified review
The experience was good but the only unexpected part of the purchase was I had to pay tax when the product t arrived into Australia and I did not realize that.
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Answer by hollandwatchgroup.com
Jan 26, 2024
Thank you very much for your positive review. We hope you like the product. Apologies that you were not aware of this, more information can be found on our website. If you have any questions about this, please let us know. Kind Regards, Team Hollandwatchgroup.com
Dec 13, 2023
Verified review
Good overall
Item took a while to be available tho. But once it was got the email notification. Item got there relatively quickly after order and is of expected quality
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Answer by hollandwatchgroup.com
Dec 14, 2023
Thank you so much for the great review and for the feedback!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Sep 5, 2023
Verified review
Item well described, including manufacturers part number. (On hard to find items, it's more important than it sounds!) No problem transaction.
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Answer by hollandwatchgroup.com
Sep 12, 2023
Thank you for the 5 star review!
We hope to see you soon again on our website!
Kind regards,
Team HWG
Aug 26, 2023
Verified review
Exactly what I wanted. Exactly what I needed. Thank you so much. Why on earth the official store doesn’t sell them made me sad.
Now I’m HAPPY!
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Answer by hollandwatchgroup.com
Aug 29, 2023
Good afternoon,
Thank you for your amazing review.
We are happy that you are happy :)
Kind regards,
HWG team
Nov 18, 2023
Verified review
Nice :)
I get the strap on the schedule mention on the order page. i am pretty sure that I will come back when I need anything else.
Love it <3
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Answer by hollandwatchgroup.com
Nov 20, 2023
Good afternnoon, thank you very much for the 5 star review! :)
Have a nice day,
Team HWG
Dec 14, 2023
Verified review
Hard to find band for a Fossil watch.
Even Fossil couldn't provide this band. Holland Watch Group could. Just installed it on my watch, and it worked flawlessly!!
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Answer by hollandwatchgroup.com
Dec 15, 2023
Thank you so much for the great review!
We hope to see you again and exceed your expectations :)
Have a nice day,
Team HWG
Item was as described and delivery was fast and reasonably priced
would definitely shop with Holland Watch Group again
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Answer by hollandwatchgroup.com
Aug 21, 2023
Good morning,
Thank you for the great 5 star review! :)
We hope to see you again soon on our website.
Kind regards,
HWG team
Oct 28, 2023
Verified review
Top sevice, I ordred the wrong item, it was returned and money refunded without any fuss or probplems. Thank you
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Answer by hollandwatchgroup.com
Oct 30, 2023
Thank you very much fo the review!
We are sorry again for the inconvenience, but we are happy that we were able to solve the issue for you!
Have a nice day,
Team HWG
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