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Review summary
Customers frequently praise the fast processing and shipping of orders, the responsive and helpful customer service, and the solid, protective packaging. The website is consistently described as clear and easy to navigate, making the ordering process straightforward. Many customers appreciate the ability to order custom-sized frames and choose from a wide range of colors and formats. Product quality is generally seen as positive, with many noting well-made, attractive frames, and overall, the products are considered good value for money. Some customers experience delays or problems with delivery services, and a few report receiving damaged goods due to insufficient packaging or rough handling by couriers. There are occasional concerns about product quality, particularly regarding materials, durability, or specific components like glass or acrylic. While custom sizing is valued, some customers note confusion or limitations with sizing options. A number of customers feel prices are high, especially when factoring in shipping costs or material choices. Additionally, several mention difficulties with assembling or mounting frames and request better instructions, fixings, or improvements to the mounting systems.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsYourdecoration.com
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Cross-market review
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Cross-market review
Improve: shipping via DPD. Package was delivered to the pickup point, but I did not receive a follow-up email with a QR code, making collection impossible. Email with QR code followed 3 days later.
Quality of photo frame: in one of the corners of the frame, the two sides do not fit well due to a crack inside the frame, causing a wood-colored line to be visible. I've now covered it with a blue Edding, but that’s not the intention: the frame should not have been sent in this condition. I considered sending the frame back, but given the hassle with DPD, I was no longer in the mood.
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Reply from Yourdecoration.nl
Good afternoon,
Thank you very much for your review. It’s good that you mention this.
It's a shame you haven't contacted customer service about this. We can offer you a good solution.
I look forward to receiving an email with the photos so that I can process it for you. You can send the email to customerservice@yourdecoration.nl.
I look forward to your next order. Have a great day!
Kind regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
everything is perfect! The site and the frames offered, the delivery tracking, the delivery, and the beautiful frames received, excellent value for money, thank you really for everything, don't change a thing!
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Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent review. We are delighted to hear that you are satisfied.
We look forward to receiving your next order. Have a great day!
Sincerely,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
I was looking for a suitable frame for a long time...
I was looking for a suitable frame in this size for a long time. The shipping was fast and smooth. The frame arrived undamaged. For me, it was a bit tricky to align the canvas in the middle before screwing it to the frame. - There must be a trick for that. Otherwise, I am overall satisfied and would make the purchase again at any time.
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Reply from yourdecoration.de
Good day,\n\nThank you very much for your kind review. We are glad that you are satisfied.\n\nI look forward to your next order and wish you a wonderful day.\n\nBest regards,\n\nRomee\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
The quality of the frames is disappointing.
After a previous order where I was very satisfied with the quality of the frames, I decided to buy 2 art prints here and have them framed, for an extra 10 euros each. Unfortunately, the frames are of much lower quality this time and have a cheap plastic appearance. The acrylic glass is quite opaque, so the beautiful colors of the art prints are less visible. These were placed crooked in the frames, which I had to redo myself, so 20 euros paid for nothing. Also, one corner of the frame does not close well (see photo). In summary, a big disappointment with this second (and last) order. I chose the standard frame suggested with the art prints, so I expected it to be of matching quality. Since the art prints are beautiful, I give 2 stars, for the frames actually 1 star.
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Reply from Yourdecoration.nl
Good morning,\n\nThank you very much for your review. It's good that you point this out.\n\nI see that you have not yet contacted us regarding the damage to the photo frame.\n\nPlease send me photos of the damage. As soon as I have received them, I will take further action for you.\nThe email can be sent to customerservice@yourdecoration.nl for the attention of Marga.\n\nI wish you a nice weekend and look forward to your email.\n\nKind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
PARFAIT for Yourdecoration.fr, but POOR for chronospost which deposited the parcel in a Pickup Locker, while a home delivery was requested. Without a vehicle, it is not easy to retrieve the package.
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Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to receiving your next order. Have a nice day!
Best regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Very good service. When my frame arrived broken, they quickly arranged for a replacement. 2 days after my report, another frame was delivered, and Yourdecoration handles the rest with the delivery service.
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Reply from Yourdecoration.nl
Good afternoon,\n\nThank you very much for your very nice review. We are pleased to read that you are satisfied.\n\nI look forward to a future order. Have a great day!\n\nKind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Perfect
Hello,
Fast delivery. Impeccable packaging. Pleasant delivery personnel. Frame color as expected. Small note: it's a shame that the package tracking is in Dutch or English. Otherwise perfect.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to receiving your next order. Have a nice day!
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from French
Cross-market review
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Cross-market review
Correction: great product, good price, and fast shipping
Correction to my most recent review: I am very satisfied with the frames for this price, which were also delivered quickly. For a next order, I will definitely return to yourdecoration.
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Cross-market review
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Cross-market review
The frame for a large puzzle not suitable
➕
- Fast delivery, although custom-made
- Website well structured
➖
- Material not suitable for the size of the frame (approx. 100x70cm) - the picture and acrylic glass fall out, because the frame is too flexible at this size. Other fixings at the back from a certain size are necessary, a larger frame width or different material from a certain size is necessary (unfortunately, I had no experience with this. You should have the experience).
- a dent in the frame occurred during delivery
Automatically translated from German
Reply from yourdecoration.de
Good morning,
Thank you for your review. Glad you pointed this out. The photo frame you selected is an MDF photo frame and is usually stable.
I see that you have not yet reported receiving a damaged photo frame. I would appreciate it if you could send me an email with photos so I can find a solution.
You can send the email to customerservice@yourdecoration.com.
We look forward to your next order and wish you a nice day.
Best regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Picture frames as they should be
The two picture frames are exactly as described and fit perfectly. The installation is super easy. Additionally, they are very light, which makes hanging them on the wall very easy.
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Reply from yourdecoration.de
Good day,\n\nThank you very much for your kind review. We are pleased that you are satisfied.\n\nI look forward to your next order and wish you a wonderful day.\n\nBest regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Custom frames are delivered correctly and quickly.\nIt would be helpful if a thick white paper of the same size was also included. The backplate is light brown and sometimes shows through.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,\n\nThank you very much for your very nice review. We are pleased to read that you are satisfied.\nI have forwarded your remark to the relevant department for further processing.\n\nI look forward to the next order. Have a very nice day!\n\nWith kind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
Everything in order, the product meets my expectations.
The photo frames were the only option for me as I couldn't find any in this size. That the cover is a plastic sheet instead of a glass sheet, I can tolerate visually. It doesn’t stand out.
Thank you.
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Reply from yourdecoration.de
Good day,
Thank you very much for your kind review. We are pleased that you are satisfied.
I look forward to your next order and wish you a wonderful day.
Best regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Good price-quality ratio and fast shipping. The packaging is a bit flimsy, especially if DP D leaves it at your door without permission.
Lots of choice for all price categories
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,
Thank you very much for your very nice review. We are pleased to read that you are satisfied.
I look forward to your next order. Have a wonderful day!
Kind regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Well, the order was with the neighbors...
Well, the order was delivered to the neighbors and I think there was no note in my mailbox but an email.
The neighbor brought it yesterday.
But the frames are nice, I’m happy with them.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,
Thank you very much for your very nice review. We are pleased to read that you are satisfied.
I look forward to your next order. Have a very nice day!
Kind regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Needed a frame for a jigsaw puzzle.
Needed a frame for a jigsaw puzzle, so googled frames for jigsaws.
Selected YD from the results and went from there choosing the required options from the lists available. Simple and easy, even stating which are suitable for puzzles.
However on receiving the frame I found that the puzzle did fit the frame, but was slightly cropped. This is not a major problem, however buyers need to be made aware that there might be some cropping, especially if your puzzle like mine was very detailed right up to the edges.
Overall the frame is very well made and good value for money and will probably use again.
Reply from yourdecoration.co.uk
Hi,
Thank you very much for your lovely review. We are delighted to read that you are satisfied.
It is indeed true that approximately 5 mm is removed from each side for framing. This is stated with the product. We also include a cross-section photo with the puzzle and photo frames so that it is visible what will be under the border.
We look forward to your next order. Have a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
Cross-market review
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Cross-market review
Processing and shipping were straightforward and quick.
Unfortunately, the frame on the front had two very small color defects or chips. This should have been noticed and fixed during packaging.
Automatically translated from German
Reply from yourdecoration.de
Good day,
Thank you very much for your kind review. We are glad that you are satisfied.
I look forward to your next order and wish you a wonderful day.
Kind regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Quality Frame and Fast Delivery
Quality frame and fast delivery.
However, I regret the frosted glass, which blurs the framed image.
Additionally, I disapprove of the casual tone in this message request for comments: I haven't been ten years old for several decades, and we haven't tended cows together.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Have you checked if the plastic glass has been properly treated? The plastic glass has a shiny side and a matte side. The shiny side should be facing outward.
We have deliberately chosen this style to minimize information requests as much as possible. Of course, I understand this style may not appeal to everyone.
Please excuse us if our communication was not appropriate.
We look forward to your next order. Have a nice day!
Best regards,
Marga
Customer Service
Your Decoration
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Cross-market review
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Cross-market review
Always Well Processed Frames
Always well processed frames
This time there were 3 that unfortunately had errors, hence only satisfactory.
But customer service gets an award, quick handling, immediately sent new frames to me.
Super good service!!
Automatically translated from German
Reply from yourdecoration.de
Good day,
Thank you very much for your kind review. We are pleased that you are satisfied.
I look forward to your next order and wish you a wonderful day.
Best regards,
Marga
Customer Service
Your Decoration
Automatically translated from German
Cross-market review
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Cross-market review
The service is very excellent. We made a mistake and ordered the wrong frame. We contacted them by phone and asked how we could return it. To our great surprise, we were informed that it was not necessary and we received the correct frame for FREE at no cost.\nThe frames are of excellent quality and I would recommend ordering here to everyone also because of the wide selection.
Automatically translated from Dutch
Reply from Yourdecoration.nl
Good afternoon,\n\nThank you very much for your very nice review. We are pleased to read that you are satisfied.\n\nI look forward to a future order. Have a nice day.\n\nKind regards,\n\nMarga\nCustomer Service\nYour Decoration
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Cross-market review
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Cross-market review
The ordered (frame) object is of quality. It perfectly matches the description. The price is reasonable.
However, I think there should be a collaboration with a cheaper carrier, as Chronopost is really overpriced.
Automatically translated from French
Reply from Yourdecoration.fr
Hello,
Thank you very much for your excellent comment. We are delighted to hear that you are satisfied.
Looking forward to your next order. Have a great day!
Sincerely,
Marga
Customer Service
Your Decoration
Automatically translated from French
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Verified Reviews
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They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for Yourdecoration.com
4.64
Excellent30 reviews
since May 5, 2023
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Discover different forms of wall decoration with us. You can decorate your wall with photo wallpaper. Provide your wall with a (framed) poster or simply buy a beautiful photo frame to hang your own ar...
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