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How Trusted Shops prevents fake reviewsReviewsshop.enlaps.io/en
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Reply from shop.enlaps.io/en
Hello,
We are sorry to see that you were not completely satisfied with your order.
We couldn't find any claims raised to our Support team related to your order, and without any comment on your review we can't fully help you.
Please feel free to reach out to our Support team who will gladly help you in the future for any question you might have.
We remain available by phone : +33 4 58 00 57 30 or via our contact form https://enlaps.io/contact
Best,
Enlaps Team
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always have been massivly helpful
always have been massively helpful
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I ordered an extension cord to charge the Tikee 4. I received a 2 metre cable which is kind of a joke, since a Tikee on a construction site is placed high up overviewing the building proces. So 2 metres of cable makes it necessary to have an extension cord hanging half way up the mast where the Tikee is mounted.Why not make it long and usable, so the charger cord can be used like it is intended.
Reply from shop.enlaps.io/en
Hello Mick,
Thank you very much for taking the time to discuss by phone and explaining your situation. As mentioned in the product specifications and characteristics on our website, the length of the cable of the power charger of the camera measures 2 meters, which is shorter than what you need.
Your satisfaction is a priority for us, and all customer feedback is taken into consideration as part of our ongoing efforts to improve our products and better meet the needs of our users.
We remain at your disposal should you require any further information.
Enlaps Team
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A bit slower than normal to deliver in 10 days, despite paying an extra €30 for express delivery, but good service otherwise.
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Fast shipping, excellent package.
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all of it
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order cancelled without notice, no shipping details provided.
product not received.
Reply from shop.enlaps.io/en
Hello,
We’re sorry for the misunderstanding. Your initial order was not completed as the payment was not received on our end. Our sales team reached out to inform you about the failed payment, and we’re glad to see that you successfully placed a new order for 4 cameras the next day.
If you have any questions, please don’t hesitate to contact your sales representative directly — they’ll be happy to help.
Warm regards,
The Enlaps Team
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Delivery confirmed wrong in 3-4 days
Delivery confirmed in 3-4 days, and after 6 days my package is far away.
Reply from shop.enlaps.io/en
Dear Andreea,
Thank you for your patience — we completely understand how important it is for you to receive your order quickly.
For your region, deliveries usually take 4–5 working days. Since your order was placed on October 22, and two weekend days were in between, your parcel should arrive very soon.
You can track your package in real time using the link we sent on the day it was shipped.
In the meantime, we’ve contacted the delivery company directly to make sure everything is on track and it has now been delivered to you on Friday.
Thank you again for choosing Enlaps
Warm regards,
The Enlaps Team