vaporizers.caReviews

I used one of the Arizer Air Glass Aroma Tubes from last order, used it to vape once, and in the second use the tube broke clean through at the bottom while it was loaded and inside the Arizer Vaporizer. I pulled the tube out straight in the first burn as have been doing before. I loaded it the second time, put it in, and next is that the tube came out split in two parts, leaving the loaded stem part inside. It didn't crack, or shatter, it got cleanly sliced through. That is a manufacturing defect and not my fault. Now, my tube is broken and bottom stem piece is stuck inside the vaporizer, and has rendered my Vaporizer useless as well. Please see pictures attached for reference. I have requested a replacement for the broken stem, and the support isn't ready to admit that it is a manufacturing defect. I have made couple orders for my accessories from Vaporizers.ca, and hadn't had an issue until now. I hope they reconsider my request, and it would be unfortunate to go to a different vendor as this much hassle over a $10 tube isn't worth it, especially when I provided pictures to explain better. I don't believe they even looked at the photos in my email. The website and product inventory is great and after sale service is cold and unhelpful. Future customers, take your pick.