jakefood.comReviews:
68 reviews in the last 12 months537 total reviews
4.00
Good
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Most relevant positive review
Aug 1, 2024
Verified review
The product is revolutionary. I was able to lose 3% body fat percentage and gain muscle last month. I gave some bags to friends and family for them to try it out. The waiting time from order to shipping from the Netherlands was too long (3 weeks). Ordered on the 4th, only shipped on the 23rd and arrived on the 29th July). As an autist it is fun to standerdise and quantify calories, protein. As a vegan it is good to always have adequate nutrition, with the simplest preparation, on the go.
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Most relevant negative review
Jul 5, 2024
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Nightmare to deal with. Subscribed to a recurring plan only to be told after a couple of weeks the items I subscribed to were being discontinued. Fair enough, cancelled the order. Literally years later and after half a dozen requests and claims by Jake that they removed my personality information I still get monthly emails about my ghost order shipping and my name, address, contact details, payment inform listed in the email.
Just straight up lied about removing PII. Will be making complaint to the relevant GDPR authority. I'm sure a hefty fine will help them comply with regulations.
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Reviews for jakefood.com
Oct 7, 2024
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it's a great meal supplicant, easy to make, relatively cheap and it helps the environment afaik
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Oct 2, 2024
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Last order from me
I ordered a keto batch because I wanted to refill and I never got issue about Jakefood before but this time the order was outdated so as eatable product it was not right for me I contacted the support great answer and apologizes they sent me over a new batch but I received again a outdated order ffs 2 times in a row they don't even check the freshness of their product or if it's outdated and now their website support is down so really really disappointed
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Answer by jakefood.com
Oct 2, 2024
Hi Jean-Francois! We apology for this! We ensure we always check our BBD on our meals. Unfortunately, we made the mistake of not checking the Keto meals properly. Can you send an email to info@jakefood.com so we can assist you further? Hope to hear from you.
Sep 29, 2024
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Great food and Good service!
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Answer by jakefood.com
Oct 3, 2024
Great to hear!
Sep 28, 2024
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Sep 28, 2024
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Sep 24, 2024
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Jake Food it does not issue invoices for purchases and has very good customer service. Highly not recommended!
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Answer by jakefood.com
Sep 24, 2024
Hi Agnieszka!
Our apologies. We have sent you an update about your invoice. Have you received it? I will get back to you by mail to solve your problem.
Sep 23, 2024
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Great product, but..
Great product, but speed of delivery could be better...
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Sep 16, 2024
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Sep 15, 2024
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For the most part a good and useful product. I just wish that it weren't so salty.
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Sep 12, 2024
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Sep 12, 2024
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Money gone
They take your money and you dont get any product. Customer support is a joke: They never answer your email, they dont answer contact forms and they dont answer the phone. By the way, the shops phone number at "e-trusted website" is not working.
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Answer by jakefood.com
Sep 12, 2024
Hey! I just sent you an email about your order. We will solve it for you as soon as possible!
Sep 10, 2024
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Sep 5, 2024
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Support never responded
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Answer by jakefood.com
Sep 12, 2024
Hi Arvydas,
Thanks for your review! When and how did you tried to contact us?
Sep 4, 2024
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Sep 2, 2024
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Sep 1, 2024
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Great products, and great services. I have been a permanent customer for more than 4 years and have never been disappointed.
If there were any questions or ambiguities, the service has always behaved quickly, competently and friendly. From me a great praise and thanks for the great work!
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Aug 31, 2024
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Aug 29, 2024
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It has sucralose and other additives that are bad for you. And the flavour is meh. I won’t be buying it again.
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Answer by jakefood.com
Sep 12, 2024
Hey Ana! Thanks for your feedback! The Sucralose is our product is very minor, and not near a dose that makes it bad for our health, but thanks for sharing your thoughts! Which flavor did you had? Taste is something personal, and we try our best to develop flavors that suit most of our customers
JR
Jason R.
Calgary
Aug 28, 2024
Verified review
I’ve always been happy with the quality of Jake products and the phenomenal customer service team.
Would love to see improvements to the subscription options to allow editing upcoming orders. I feel bad canceling a subscription only so I can order different flavours/products.
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Answer by jakefood.com
Sep 9, 2024
Thanks for the feedback Jason! We are just as happy with you as a loyal customer!
Aug 28, 2024
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