jakefood.comReviews:
61 reviews in the last 12 months530 total reviews
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Most relevant positive review
Aug 1, 2024
Verified review
The product is revolutionary. I was able to lose 3% body fat percentage and gain muscle last month. I gave some bags to friends and family for them to try it out. The waiting time from order to shipping from the Netherlands was too long (3 weeks). Ordered on the 4th, only shipped on the 23rd and arrived on the 29th July). As an autist it is fun to standerdise and quantify calories, protein. As a vegan it is good to always have adequate nutrition, with the simplest preparation, on the go.
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Most relevant negative review
Jul 5, 2024
Verified review
Nightmare to deal with. Subscribed to a recurring plan only to be told after a couple of weeks the items I subscribed to were being discontinued. Fair enough, cancelled the order. Literally years later and after half a dozen requests and claims by Jake that they removed my personality information I still get monthly emails about my ghost order shipping and my name, address, contact details, payment inform listed in the email.
Just straight up lied about removing PII. Will be making complaint to the relevant GDPR authority. I'm sure a hefty fine will help them comply with regulations.
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Reviews for jakefood.com
Sep 1, 2024
Verified review
Great products, and great services. I have been a permanent customer for more than 4 years and have never been disappointed.
If there were any questions or ambiguities, the service has always behaved quickly, competently and friendly. From me a great praise and thanks for the great work!
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JR
Jason R.
Calgary
Aug 28, 2024
Verified review
I’ve always been happy with the quality of Jake products and the phenomenal customer service team.
Would love to see improvements to the subscription options to allow editing upcoming orders. I feel bad canceling a subscription only so I can order different flavours/products.
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Answer by jakefood.com
10 days ago
Thanks for the feedback Jason! We are just as happy with you as a loyal customer!
4 days ago
Verified review
For the most part a good and useful product. I just wish that it weren't so salty.
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Aug 23, 2024
Verified review
Could have better texture
Nutrients are good, taste is fine, but texture and looks is not appealing.
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Answer by jakefood.com
10 days ago
Thanks for the feedback Rainer! What do you mean with the looks?
3 days ago
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7 days ago
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9 days ago
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Sep 4, 2024
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Sep 2, 2024
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Aug 31, 2024
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Aug 28, 2024
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YR
Yvon R.
Groningen
Aug 26, 2024
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AA
Andreea A.
Vâlcea
Aug 26, 2024
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Aug 20, 2024
Verified review
The product and service quality is unstable
The product quality differs from shipment to shipment, there is room for continuity of taste and structure as well as for the quality of packaging.
The shopping process is wild and and the subscription service a mess. In stock does not have to mean in stock, but it does sometimes.
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Answer by jakefood.com
10 days ago
Thanks for the feedback Martin! We are striving to improve on these things you mentioned. If you have more to share please feel free to mail to info@jakefood.com so we can solve your problems. :)
7 days ago
Verified review
Money gone
They take your money and you dont get any product. Customer support is a joke: They never answer your email, they dont answer contact forms and they dont answer the phone. By the way, the shops phone number at "e-trusted website" is not working.
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Answer by jakefood.com
7 days ago
Hey! I just sent you an email about your order. We will solve it for you as soon as possible!
Aug 29, 2024
Verified review
It has sucralose and other additives that are bad for you. And the flavour is meh. I won’t be buying it again.
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Answer by jakefood.com
7 days ago
Hey Ana! Thanks for your feedback! The Sucralose is our product is very minor, and not near a dose that makes it bad for our health, but thanks for sharing your thoughts! Which flavor did you had? Taste is something personal, and we try our best to develop flavors that suit most of our customers
Sep 5, 2024
Verified review
Support never responded
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Answer by jakefood.com
7 days ago
Hi Arvydas,
Thanks for your review! When and how did you tried to contact us?
Aug 1, 2024
Verified review
The product is revolutionary. I was able to lose 3% body fat percentage and gain muscle last month. I gave some bags to friends and family for them to try it out. The waiting time from order to shipping from the Netherlands was too long (3 weeks). Ordered on the 4th, only shipped on the 23rd and arrived on the 29th July). As an autist it is fun to standerdise and quantify calories, protein. As a vegan it is good to always have adequate nutrition, with the simplest preparation, on the go.
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Answer by jakefood.com
Aug 1, 2024
Hey Joao! Thanks for your review, really appreciate your honesty! Normally we are able to deliver within 1-3 working days in Europe. we will do our bets to improve our shipping time!
MD
Massimo D.
Cordenons
Aug 5, 2024
Verified review
Long time costumer
I have been their customer for a few years by now. The experience has mostly been smooth and back when issue arisen they rapidly solved them. The product is awesome and reasonably priced.
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RB
Renzo B.
Giekerk
Aug 2, 2024
Verified review
Pretty damn good
Great taste, good customer service and very nice to have in the house. The price is higher than competitors sadly, and should be lowered. But I still buy the product😅
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Answer by jakefood.com
Aug 2, 2024
Hey Renzo! Thanks for the awesome feedback! 🎉 We're thrilled you love the taste and our customer service. We totally get the price point thing and are always looking for ways to improve. Appreciate your loyalty despite the higher price – you're the best! 😊✨