tinybuddy.eu- Logo - reviews

tinybuddy.eu
Reviews:

439 reviews in the last 12 months1,260 total reviews  

4.34
Good

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Certified since: Apr 12, 2022
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tinybuddy.eu fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Jan 11, 2024
 Verified review
Good experience with this website twice. Vegan snacks available for my dog, purchased an elevated dog bowl which is great aesthetic and for my dog to not have to bend her neck so much, a nice couch bed for her to sit near me as she likes to be close but not affectionate and I like my couch to stay relatively hair free and I have purchased a dog coat too. Overall good experience. Haven't needed to return anything yet so not sure what that would be like. Delivery time has been good from mainland europe to ireland.

Top negative review

Jun 22, 2023
 Verified review
Items took forever to ship out and once they did ship out they are taking ages to arrive? Ordered June 9th and it is June 22th, still nothing has arrived? Very unhappy about this.
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Reviews for tinybuddy.eu

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Oct 17, 2023
 Verified review
Délais de livraison inadmissible.commande passé le 6 octobre, toujours pas livré le 17 octobre. Mes croquettes doivent peut être être livré à pied...
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Answer by tinybuddy.eu
Nov 15, 2023
I am sorry that the delivery took so long, I apologize for that! I see that you received your order on October 17. I hope you were happy with your order.😊 I wish you a nice day!🌸 Best regards Smilla
Oct 16, 2023
 Verified review
Please change the packet service DHL. They NEVER deliver the packages to my home address. They don't even call or try to ring the doorbell, they just ignore the delivery to home.
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Sep 27, 2023
 Verified review
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Sep 15, 2023
 Verified review
I have not received my goods yet.
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Answer by tinybuddy.eu
Nov 15, 2023
Hi I saw that you have received your order. I really hope you were happy with your order. I hope you have a great day!😊 Best Regards, Smilla
Aug 26, 2023
 Verified review

Have not received it

I can't tell you anything as I still have not received my order
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Aug 26, 2023
 Verified review
Très déçu du support client. Ils ne donnent pas l'impression de vouloir vous aider. Le point de livraison était incorrect (en point relais alors que je suis sur avoir commandé à mon domicile) et la quantité livrée est incorrecte. Dommage, la première commande il y a 6 mois était parfaite Very bad customer support. They don't give the feeling they want to help you. The point of delivery was incorrect (relay point but i'm sure i ordered to my private address for delivery) and the quantity delivered is not correct. Pitty, my first order 6 months ago was perfect.
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Aug 18, 2023
 Verified review
Order placed on the 7th and not received by the 17th, customer service contacted to explain non receipt only to receive notification that order had only been sent to DHL on the 18th and delivery could take another four days. Shocking turnaround for a company which on its website suggests it has a prompt delivery for orders. Will not be using them again or recommending them to anyone
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Aug 15, 2023
 Verified review

No teceived

No received
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Aug 7, 2023
 Verified review

Not shipped

It was confirmed the shipment would leave the warehouse withing 3 working days. 5 working days later, not shipped... Asked to cancel the order; customer service respons fast and friendly.
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Aug 7, 2023
 Verified review
Still no delivery, not even an email to say it’s being processed. I sent an enquiry on your website and still nothing
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Aug 6, 2023
 Verified review
I Asked about my order nr 718401 but nobody answered me 😞
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Answer by tinybuddy.eu
Oct 10, 2023
Hi! I am sorry for the late respond. :( As we wrote at the website we had a high pressure during the summer, which contributed to late deliveries and response times. I can see that the package has been delivered so I hope everything is ok by now. Please let us know if there's anything else we can help you with! 🌸 Best regards, Julia
Jul 28, 2023
 Verified review
No info about delivery. They don't respond to messages. Took the money and don't care about the customers.
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Jul 27, 2023
 Verified review
Le service après-vente est extrêmement nul. Aucune réaction de leurs part malgré mon effort d'envoyer un mail en anglais pour me faire comprendre 👎 J'ai un problème avec une de mes gamelles, j'en achète 3 pour mes 3 chats, l'une d'entre elle et défectueuse, cela fais deja la 3ème fois que je change les piles et aujourd'hui, denouveau je dois les changer car la gamelle ne veut plus s'ouvrir, d'ailleurs cette meme gamelle la puce de ce dernier ouvre la gamelle d'une autre gamelle et heureusement dans ce cas ci, le beuge fait qu'il peut encore manger sinon il mourrait de faim...
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Jul 19, 2023
 Verified review
Do not buy anything via this webshop. I ordered, paid and only received order confirmation. After that there has been silence. I mailed and filled out a question form but did not receive any update or answer. This is a web shop that takes the money but does not deliver!
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Jul 16, 2023
 Verified review
Don't give my contact details to 3rd parties and expect me to be happy about it.
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Jul 13, 2023
 Verified review
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Jul 12, 2023
 Verified review
Product not delivered yet though shipped end of June. No communication nor explanation from the delivery company (they just said it was delayed after I claimed) and no answer to my claim from tinybuddy.
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Jul 12, 2023
 Verified review

Placed an order over 10 days ago and that's the last I heard.

Placed an order over 10 days ago and haven't received any info, despite their confirmation saying the order will be processed in 3 days. I've contacted customer service twice but haven't received any response. I'm just glad I chose to pay after delivery, which will probably be never. I won't order again.
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Jul 3, 2023
 Verified review

Not a good experience

Used this website for the first time, never got any info about shipping. Still waiting to hear anything about my order. Worst, you can't even check anything about your order in their website.
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Jun 22, 2023
 Verified review

Still Have Not Received

Items took forever to ship out and once they did ship out they are taking ages to arrive? Ordered June 9th and it is June 22th, still nothing has arrived? Very unhappy about this.
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