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Review summary
Customers frequently praised the fast delivery, with many also highlighting the responsive, friendly, and helpful customer service, especially when resolving issues. Most were satisfied with product quality and appreciated the reasonable or competitive pricing, with some noting added value from free shipping. However, several customers expressed frustration with delayed or slow shipping, as well as problems with lost, delayed, or missing orders. A few noted receiving damaged or unsuitable items upon delivery, often attributing this to poor or insufficient packaging, particularly for heavy items.
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How Trusted Shops prevents fake reviewsReviewstinybuddy.eu
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Verified
Toujours au TOP.
Il peut parfois arriver qu'il y ait des impondérables, et dans ce cas, le service client, très réactif, nous prévient.
Cela fait quelques années déjà que je commande depuis la France et je suis toujours satisfait des produits ainsi que de la livraison /
Always top-notch.
Unforeseen issues can sometimes arise, but in such cases, the highly responsive customer service team lets us know.
I have been ordering from France for several years now, and I am always satisfied with both the products and the delivery.
Verified
Bonjour,
Je suis très contente de la rapidité du service, de l'envoi, etc. Toutefois, je commande un paquet de 17kg de croquettes qui est emballé seulement dans un petit sac plastique, qui était cette fois trop petit, et il est déjà arrivé que le paquet de croquette soit abîmé et ouvert. Pour ce genre de poids, l'emballage ne me semble pas adapté. Auparavant, l'envoi se faisait dans un carton et nous avions beaucoup moins de problème.
Verified
I ordered a raised food bowl, and it arrived quickly and was very well packaged. Unfortunately, it turned out to be too small, so I sent it back and ordered one size larger. Everything went smoothly. The exchange went great, and the new bowl has already arrived. Now I'm just waiting for my refund.
Verified
Top product and service
The Kong signature balls are very nice and strong enough for my rottweiler. I contacted the client service for actual tracking status and got immediate and very friendly response. The parcel arrived at my home address in Belgium after only 3 working days!!
Verified
Buonasera
purtroppo il pacco è arrivato strappato nella parte superiore e quindi ho trovato i croccantini sparsi sulla busta che confezionava il pacco; chiaramente i croccantini non sono più freschi.
Dovreste trovare una soluzione per un imballo consono a proteggere il contenuto
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are sorry to hear that the package arrived damaged and that the treats were scattered inside the outer bag. This is of course not how we want your order to arrive.
We appreciate your feedback regarding the packaging, and we will take this into consideration to improve how products are protected during transport. If you have not already contacted our customer service, please feel free to reach out so we can look into this further and assist you.
I wish you a nice day!
Regards, Tinybuddy
Verified
Bonne expérience globale. Petite déception sur la qualité d'emballage lors de l'envoi. Déjà 2 fois que mon paquet de croquette est ouvert durant le trajet car il est seulement emballé dans un sac plastique. Au départ, il était envoyé dans un carton et je n'avais jamais eu ce problème.
Reply from tinybuddy.eu
Hello,
Thank you for taking the time to share your feedback. We’re glad to hear that your overall experience has been good, but we’re sorry to hear that you’ve experienced issues with the packaging during delivery.
We appreciate you bringing this to our attention and will take your feedback regarding the packaging into consideration. If you would like, you are welcome to contact our customer service and we will be happy to assist you further and look into your case.
I wish you a wonderful day!
Regards, Tinybuddy
Verified
One star less because my initial parcel got lost, however customer service reaponds quickly and already placed a new order for my items.
Verified
Product as described and fast shipping; excellent communication with customer service. Highly recommended.
Verified
Excellent value and the price is very reasonable as it includes the delivery charge. Our dogs enjoy the Grain Free FourFriends either salmon or lamb
Verified
Great customer service
I ordered the dog fountain that arrived broken. The customer service responded quickly by email and after looking at the photos replaced it right away.
Verified
Great toys for the dogs even though the first parcel got lost, the second one came really quickly.
Verified
Le gilet est un peu grand pour mon shi tsu de 4 kg, et j'aurais aimé qu'il soit équipé d'un crochet pour attacher une laisse. Sinon, c'est un très bon gilet rafraichissant.
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are glad to hear that you are happy with the cooling vest, even though the size was a little larger than expected for your 4 kg Shih Tzu. We appreciate your feedback regarding the leash attachment and will take it into consideration.
I wish you a nice day!
Regards, Tinybuddy
Verified
I have ordered Julius K9 products. Delivery time, packing and product quality was perfect. Thanks
Verified
Good profuct and fast delivery
Verified
Product was as as described on website. Shipping took a long time and seemed lost so they shipped order again. Very friendly and quick response.
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are sorry to hear that the delivery took longer than expected and that the package seemed to have been lost in transit. We are glad that our customer service team was able to assist you and send a replacement order.
I wish you a nice day!
Regards, Tinybuddy
Verified
Very competitive prices and prompt delivery service!
Verified
Accurate and reliable company
I ordered food for my dogs. I didn't know this company, but they have a very reasonable price, without transportation cost. The food arrived within a few days. I was informed for the delivery day and I will order again.
Reply from tinybuddy.eu
Hello,
Thank you so much for your kind feedback! We’re really happy to hear that you are satisfied with the price, delivery, and the updates along the way. We truly appreciate that you chose to try us, and we look forward to welcoming you back again!
I wish you a nice day! 🌸
Greetings, Tinybuddy
Verified
I've had a problem with my order, so I called costumer service and they solved it right away very uncomplicated, friendly and profetionell.
Thank you very much!!!
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are very happy to hear that our customer service team was able to help you quickly and that you had a positive experience with our support.
Thank you for your kind words, and we hope to welcome you back again soon.
Regards, Tinybuddy
Verified
Verified
Spedizione veloce e prezzo super competitivo. Raccomandatissimo ⭐️⭐️⭐️⭐️⭐️
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Online pet store with everything you need for dogs & cats. Here you will find the best pet supplies and everything else you would expect a well-stocked cat & dog store to have! Fast and cheap shipping...
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