Review summary
Many customers praise the quick delivery, competitive pricing, and high product quality, often noting that the ordering process is easy and straightforward. Customer service is frequently described as responsive, friendly, and effective in resolving issues. Communication about orders and delivery is mostly clear and timely, and secure packaging is appreciated by some. However, several customers report delays or longer-than-expected wait times for delivery. A few express dissatisfaction with customer service or mention receiving no response. Concerns are occasionally raised about product or packaging condition, including damaged or insufficient packaging. Some customers also mention lapses or lack of updates in communication.
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Verified
Buonasera
purtroppo il pacco è arrivato strappato nella parte superiore e quindi ho trovato i croccantini sparsi sulla busta che confezionava il pacco; chiaramente i croccantini non sono più freschi.
Dovreste trovare una soluzione per un imballo consono a proteggere il contenuto
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are sorry to hear that the package arrived damaged and that the treats were scattered inside the outer bag. This is of course not how we want your order to arrive.
We appreciate your feedback regarding the packaging, and we will take this into consideration to improve how products are protected during transport. If you have not already contacted our customer service, please feel free to reach out so we can look into this further and assist you.
I wish you a nice day!
Regards, Tinybuddy
Verified
Bonne expérience globale. Petite déception sur la qualité d'emballage lors de l'envoi. Déjà 2 fois que mon paquet de croquette est ouvert durant le trajet car il est seulement emballé dans un sac plastique. Au départ, il était envoyé dans un carton et je n'avais jamais eu ce problème.
Reply from tinybuddy.eu
Hello,
Thank you for taking the time to share your feedback. We’re glad to hear that your overall experience has been good, but we’re sorry to hear that you’ve experienced issues with the packaging during delivery.
We appreciate you bringing this to our attention and will take your feedback regarding the packaging into consideration. If you would like, you are welcome to contact our customer service and we will be happy to assist you further and look into your case.
I wish you a wonderful day!
Regards, Tinybuddy
Verified
Le gilet est un peu grand pour mon shi tsu de 4 kg, et j'aurais aimé qu'il soit équipé d'un crochet pour attacher une laisse. Sinon, c'est un très bon gilet rafraichissant.
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are glad to hear that you are happy with the cooling vest, even though the size was a little larger than expected for your 4 kg Shih Tzu. We appreciate your feedback regarding the leash attachment and will take it into consideration.
I wish you a nice day!
Regards, Tinybuddy
Verified
Product was as as described on website. Shipping took a long time and seemed lost so they shipped order again. Very friendly and quick response.
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are sorry to hear that the delivery took longer than expected and that the package seemed to have been lost in transit. We are glad that our customer service team was able to assist you and send a replacement order.
I wish you a nice day!
Regards, Tinybuddy
Verified
Accurate and reliable company
I ordered food for my dogs. I didn't know this company, but they have a very reasonable price, without transportation cost. The food arrived within a few days. I was informed for the delivery day and I will order again.
Reply from tinybuddy.eu
Hello,
Thank you so much for your kind feedback! We’re really happy to hear that you are satisfied with the price, delivery, and the updates along the way. We truly appreciate that you chose to try us, and we look forward to welcoming you back again!
I wish you a nice day! 🌸
Greetings, Tinybuddy
Verified
I've had a problem with my order, so I called costumer service and they solved it right away very uncomplicated, friendly and profetionell.
Thank you very much!!!
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are very happy to hear that our customer service team was able to help you quickly and that you had a positive experience with our support.
Thank you for your kind words, and we hope to welcome you back again soon.
Regards, Tinybuddy
Verified
Very good merchant
The price I paid for the food is reasonable, the transportation is free, and the delivery time is only a few days.
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are happy to hear that you are satisfied with our prices, free delivery, and fast shipping.
I wish you a nice day!
Regards, Tinybuddy
Verified
Variety of products,
The site says you deliver all over Europe, but actually you don't deliver to Greece
Last l heard, Greece is in Europe
Reply from tinybuddy.eu
Hello,
Thank you for your review and for sharing your feedback. We’re happy to hear that you appreciate our wide product range. We understand that it can be disappointing when a delivery option is not available to the destination you would like.
Unfortunately, we do not currently ship to Greece, but we hope to be able to offer this in the future. We appreciate you bringing this to our attention and we will take your feedback into consideration.
I wish you a wonderful day!
Regards, Tinybuddy
Verified
Stock promise failed. I had to wait for almost a week. Got in touch myself learning that order was delayed and then after three days it appeared that product was put of stock
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are sorry to hear that the stock information and delivery updates did not meet your expectations. We understand how frustrating it can be to wait for an order and only later find out that the product is unavailable.
We appreciate your feedback regarding the communication around stock availability and will take this into consideration to improve our service.
I wish you a nice day!
Regards, Tinybuddy
Verified
The process to make the order was easy. All was Ok.
But, 10 days after, I didn’t receive the product yet… I don’t know if this is normal or not.
Reply from tinybuddy.eu
Hello,
Thank you for your feedback!
I'm sorry to hear that you haven't received your order! I see that you've been in touch with us via email, and we've been assisting you with this matter.
I wish you a nice day!
Regards, Tinybuddy
Verified
I got notification when my order was delayed and during this time my money was returned.
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are glad to hear that you were kept informed about the delay and that the refund was handled during the waiting period.
I wish you a nice day!
Regards, Tinybuddy
Verified
This time delivery was fast, but package didn't delivered at home, it was taken to the pick up point approx 3 km and 35min walking distance
Reply from tinybuddy.eu
Hello,
Thank you for your feedback! We’re glad to hear that the delivery was fast.
I can see that you selected delivery to a pickup point in your order, but we still apologize that it was not as expected and that the pickup location is further away than you would have preferred.
I wish you a nice day! 🌸
Greetings, Tinybuddy
Verified
Harnas Treponti for micro dogs
Personally, I have had a good experience with Tinybuddy. They respond quickly and well to emails. I was well informed about the shipped order and received it in good order within a few working days.
Reply from tinybuddy.eu
Hi,
Thank you so much for your kind review! We’re really happy to hear that you’ve had a good experience with us and that you felt well informed and received your order quickly and in good condition.
I wish you a nice day! 🌸
Greetings, Tinybuddy
Verified
Good price and Quick service. Top products!
Reply from tinybuddy.eu
Hi,
Thank you for your review! We are happy to hear that you are satisfied with our prices, quick service, and products. We hope you enjoy your purchase and get great use out of it.
I wish you a nice day!
Regards, Tinybuddy
Verified
Rapide, efficace.
De plus mon chien 🐕 adore les mini preitzel.
Merci à toute l’équipe
Reply from tinybuddy.eu
Hi,
Thank you for your wonderful review! We're so glad your dog likes the products and that the delivery was fast.
I wish you a nice day!
Regards, Tinybuddy
Verified
good communication
I had a problem with the delivery of my package. After I contacted the company, my package was resent.
Reply from tinybuddy.eu
Hello,
Thank you for your kind feedback! We're so glad to hear that you're satisfied with our customer service and that we were able to help you with a new package.
I wish you a nice day!
Regards, Tinybuddy
Verified
Good website, good products, good communication.
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are happy to hear that you are satisfied with our website, products, and communication. Thank you for your kind feedback, and we hope to welcome you back again soon.
I wish you a nice day!
Regards, Tinybuddy
Verified
I make a purchase from Bulgaria 🩷
I make a purchase from Bulgaria. The delivery was very fast and the product with high quality.
Thank you!!!
Reply from tinybuddy.eu
Hi,
Thank you for your wonderful review! We’re so glad to hear that you’re happy with your order and what an incredibly cute dog!
I wish you a nice day! 🌸
Greetings, Tinybuddy
Verified
great satisfaction
Excellent communication. I was informed about every change in the order. Fast processing of my order
Reply from tinybuddy.eu
Hi,
Thank you for your nice review!
I wish you a nice day!
Greetings, Tinybuddy
Verified
Fast delivery and great product
Reply from tinybuddy.eu
Hi!
We appreciate you sharing your experience with us.
We are happy to hear that you are satisfied with the fast delivery and the product.
I wish you a nice day!
Regards, Tinybuddy